Further Software problems AVANT and multi room

27 replies
DC
david coyne (archived2)
Bronze
151 posts
Posted December 15, 2018 at 04:22 GMT
#2115580

Hello

For over two years now I'm been plagued by software problems with my various bang and olufsen products, including the beosound 5, moment , beoplay 1. This necessitated various correspondence with Denmark. After multiple requests a teleconference with Denmark was set up and my moment worked for about 6 weeks without any issues. Short version, stopped working properly and I took the product back for a refund.

My latest issue is with my Avant 55 Mk 1 (which is still less than three years old and under warranty). My Avant is integrated with a CORE using the B&O app to access NAS, TuneIn and Deezer.

The issues now are:

1. Music will not play via Avant and connected speakers for more than an hour without switching off (we've checked timers and its nothing to do with that).

2. If the avant/ core is joined with other multi room products music starts to cut in and out and is not useable.

Technicians have visited a couple of times and suspected a software platform fault. They have spent hours and hours testing all equipment.

I've emailed Denmark about this several times, I've not received any response at all. Just silence.

The technicians participated in a teleconference with Singapore team to discuss. Singapore confirm it is a software platform issue that is incompatible with other products.They don't know if an update will be coming for the Avant Mk1 (even though my TV is only 2.5 years old and bought new from the show room).

A work around is to connect my beolabs directly to the core, though this will mean i can no longer have my speakers work with the TV.

Im tempted to try and return the TV and the electronic wall bracket and ask for a refund.  Interestingly just called the only Showroom left in the country who suggested that if I can watch tv then there's no issue and there are possibly no grounds to suggest  refund!

Any suggestions? I've run out of patience with the ongoing software issues. 

David

M(
mickhoog (archived2)
Bronze
3812 posts
Posted December 16, 2018 at 01:22 GMT
#2115581
Hi David.

I feel your pain. Have been there. My Avant gen 1 is just now 4 years old today and it failed with 1080p vision.

Service says that the part should arrive shortly but it’s at my cost (not warranty).

Is the core directly plugged in to the Avant or is it wireless ?

If wireless what are your settings for delay ?

Your Avant does have all the stations from tune in on net radio and it has deezer. Deezer on my Avant in Melb does not work (not sure if yours does there). It also has access to your NAS on home media.

What I’m getting at is can you live without the core ? I am not saying you should - just wondering.

Your Avant should be able to join muktiroom instead of the core on the app and or remote probably without the core.

I have an essence integrated with the BV14 only cos I didn’t have a need for it and definitely see why you have integrated the core with your Avant. I mean deezer is probably way quicker and it probably works and you could use two way control of you had a BeoRemote One BT edition.

I’ll take another good read of your post a bit later and see if something else comes up in my brain.

Do you have the BeoTool app ? Is the core showing as “integrated”

Cheers from wet Melbourne

M

RA
Razlaw
Bronze
4757 posts
Posted December 16, 2018 at 17:24 GMT
#2115582
I recently purchased a Core. Also have an Essence MK2 and a V1. I also experienced the cutting out of sound when joking the V1 yo the group. Today I played around with the settings on the V1. The three products are in three different rooms. I went in to the “link” settings of the V1 and linked it to the Essence and the Core. Also selected not in the same room in the V1 settings. It seems to have solved the problem and all seems to be working now.

W(
w5bno123 (archived2)
Bronze
574 posts
Posted December 16, 2018 at 17:38 GMT
#2115583
I believe there is a software issue post Apple Airplay 2 update and a new version is coming soon.
VL
vlohjr
Bronze
585 posts
Posted December 16, 2018 at 19:12 GMT
#2115584
Razlaw wrote:

I recently purchased a Core. Also have an Essence MK2 and a V1. I also experienced the cutting out of sound when joking the V1 yo the group. Today I played around with the settings on the V1. The three products are in three different rooms. I went in to the “link” settings of the V1 and linked it to the Essence and the Core. Also selected not in the same room in the V1 settings. It seems to have solved the problem and all seems to be working now.

I experience the same as well😮
RA
Razlaw
Bronze
4757 posts
Posted December 16, 2018 at 19:32 GMT
#2115585

vlohjr1 wrote:
Razlaw wrote:

 

I recently purchased a Core. Also have an Essence MK2 and a V1. I also experienced the cutting out of sound when joining the V1 to the group. Today I played around with the settings on the V1. The three products are in three different rooms. I went in to the “link” settings of the V1 and linked it to the Essence and the Core. Also selected not in the same room in the V1 settings. It seems to have solved the problem and all seems to be working now.

 

 

I experience the same as well😮

 

Since changing the settings in the V1, all three systems have been playing for a couple of hours with no problems.  Have also tried turning on and off repeatedly. At least in my system, it seems that I may have solved the problem.

 

Millemis
Millemis
Bronze
15984 posts
Posted December 16, 2018 at 21:29 GMT
#2115586

w5bno123 wrote:
I believe there is a software issue post Apple Airplay 2 update and a new version is coming soon.

Can you confirm this?

I haven’t updated my Essence (yet) - I won’t need AirPlay 2 there anyway.

But I occasionally do need to redirect something airplayed to my tv’s (the NL function).

This works very well - in fact all works well.

P.S. My Essence is connected to my two tv’s....not integrated with.

So - if there really should be a problem there (with the latest update), I guess I’ll wait a while with updating (or don’t do it at all).

MM

Location: Flensborg————Danmark

M(
mikewalsh (archived2)
Bronze
15 posts
Posted December 16, 2018 at 22:30 GMT
#2115587

I have the same issue as you David, the Airplay 2 update has broken the multiroom functionality with the Avant Series 1. I have a Moment integrated with the Avant, but even when I take this out, the TV also can't connect to the multiroom stream without cutting out. For some reason, if you initiate the stream from the TV, rather than another room - it seems to work.

Let's just hope that Denmark choose to update the software, but given that the last update was in mid 2017, I'm now a bit worried about the longevity of the Avant platform. 

DD
ddicrescenzo
Bronze
47 posts
Posted December 17, 2018 at 03:59 GMT
#2115588

Hi everyone,

I can also confirm, post AirPlay2 update of my A9, A6, and M5 I have the same issues.

If I play something using the B&O app to either the A9, A6, M5 and then join in with the Avant gen1 the sound cuts in and out. If I am playing something on the Avant (TV, HomeMedia...) I can join in the other items with no issue.

I also have a BeoSystem4 connected to a projector and it behaves the same as the Avant, in other words, it affects all BeoSystem4 platforms.

Not great timing for the Christmas holiday and party season!!! Here's hoping for a quick resolution to this one...

1(
1990 (archived2)
Bronze
543 posts
Posted December 17, 2018 at 07:00 GMT
#2115589

Same here with my V1. After maybe 20 minutes or so the trouble starts. Have contacted BeoSupport which recommended cutting the V1 off power for a night. Didn't help.

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