Beosound Stage - LAGS

36 replies
J(
Jensm1996 (archived2)
Bronze
29 posts
Posted December 11, 2019 at 12:56 GMT
#2130464

Hello everyone,

 

I recently got my Beosound Stage - Smoked Oak (And I absolutely love it!). But there is a kind of issue with the product. 

I got the product mounted on the wall and used the HDMI cable from the stage -> my brand new C9 77" TV in the HDMI ARC. Everything about the controlling and everything works, but once every 2-3 minute, the sound stops for 1 second, 2 seconds later, it stops 1 second again and then there  is nothing for the next couple of minutes again.

I've tried with another TV, same issue. Tried with another HDMI, same issue. Tryed to connect the device to my iPhone 11 Pro with Bluetooth, same issue.

I tried to restart the Stage, I've tried to reboot it, tried to connect to another internet, everything and it seems to keep on going.

Anyone knows what this may cause and how to troubleshot it?

There is no such lagging on the internet (running 200/200) and the stage is right beside my router, and when the sound stops, the picture on the TV just keep on rolling, doesn't matter if it is live TV, a netflix movie or streaming from YouTube, still comes.

 

Any ideas? :(  

1(
1990 (archived2)
Bronze
543 posts
Posted December 11, 2019 at 13:02 GMT
#2130465

Strange problem! Does the problem persist with Deezer/TuneIn?

Do you have the BeoTool-app? Maybe that could shine a light on your problem?

You probably already did a power cycle...?

J(
Jensm1996 (archived2)
Bronze
29 posts
Posted December 11, 2019 at 13:05 GMT
#2130466

Yeah indeed it is a strange problem, I got 10 B&O products and this is the only one running this issue. 

Yes, it also runs the problem using Tunein.

 

I do not have the BeoTool (didn't know it did exist!) but I just downloaded it.

Nope, I did not do a power cycle, but I tried to cut the power off from it, restartet, rebooted, everything and on the same power-link my TV and lamps are connected + my A9, so this shouldn't be the issue 

J(
Jensm1996 (archived2)
Bronze
29 posts
Posted December 11, 2019 at 13:15 GMT
#2130467

Hi again,

So now I just tried the tool, and there is nothing wrong, yet it says "service" on all my products because the Deezer status is unconfigured.

But.. "Frequency" is 5GHZ on all my products, but on the stage it is 2,4 - How do I change this, and may this be the issue? 

1(
1990 (archived2)
Bronze
543 posts
Posted December 11, 2019 at 13:18 GMT
#2130468

Might be a hardware problem. Did you talk to your dealer/Beosupport?

J(
Jensm1996 (archived2)
Bronze
29 posts
Posted December 11, 2019 at 13:25 GMT
#2130469

I just think its wired when I just comes that randomly.. Do you know how to change the frequency Ghz? Nope, I wanted to try to resolve it my self, really cba to deliver it back and wait for it to get fixed and living without the soundbar for weeks :) 

 

J(
Jensm1996 (archived2)
Bronze
29 posts
Posted December 11, 2019 at 13:42 GMT
#2130470

Now I actually rebooted it again, and the problem is gone when I use Bluetooth but still appers using the HDMI arc.. 

 

Tobeyone
Tobeyone
BronzeFounder
71 posts
Posted December 11, 2019 at 13:53 GMT
#2130471
Not sure I completely follow......but as it’s near your router have you tried running a network cable to test it?

Mine is hard wired and no problems like this.......
D(
dmacri (archived2)
Bronze
835 posts
Posted December 11, 2019 at 17:27 GMT
#2130472
Jensm1996 wrote:

Now I actually rebooted it again, and the problem is gone when I use Bluetooth but still appers using the HDMI arc..

I’ve had issues with other brand products and it was the HDMI cable. Swapping it out solved my issues. Maybe worth a try if you haven’t already.

Edit:

Sorry, just saw you tried that already. Apologies.
J(
Jensm1996 (archived2)
Bronze
29 posts
Posted December 11, 2019 at 20:34 GMT
#2130473

Hi, 

 

I tried, but I might buy a new one and try again - I just think it is wired it comes every 3-4 minute and then this 1 stop for 1 sec, 2 sec delay and 1 stop for 1 second again - if the HDMI was the issue shouldn't it be more dramatic/not working?

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