Thanks. I've left the jukebox off the main unit for almost 24 hours now, and it still displays the pulsing grey screen when I dock it to the soundheart. How long does it take for the jukebox battery to run down to 0%, as a couple of other threads say this fixes the issue with the jukebox. Is there a way of making the battery in the jukebox run down quicker?

should i leave the jukebox docked in the soundheart? or make sure it is completely separated from it during power down?

amii21 wrote:

should i leave the jukebox docked in the soundheart? or make sure it is completely separated from it during power down?

You can leave it.

I removed the back panel of the jukebox and completely disconnected the battery. I left it alone for 24 hours, so all residual power could drain. As soon as I connected the battery, the same flickering grey screen appeared. Even with the battery disconnected and the jukebox docked, the flickering continued, So it is definitely not an issue with the battery or the charging circuits.

I believe the fault is due to a firmware flash that went bad, even though the messages seemed to indicate that it had installed fine. But once the jukebox rebooted, this is when I lost the display.

My first (and last) foray into B&O is sadly over, because I really wanted to keep the BS Moment due to it's design and potential features which I never got to experience. I'm also left £75 out of pocket for all the various cables/adapters I had to buy, just to get past the speaker setup stage during first set-up.

I will be returning the BS Moment this morning and getting a wireless music streamer from a reputable brand that (1) works and (2) cares about their customers (3) is able to provide proper technical support. 

Thanks for all the advice during my brief time on this forum.