ALERT! ALERT!B&O pay attention!When long term fans start jumping ship, you’ve made some bad decisions!Barry
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BeoSound Moment & MoodWheel
49 replies
Interesting to note the reason for the Moment being discontinued is sourcing of components:
/forum/general-discussion-and-questions/ongoing-software-problems--letter-to-ceo-beocare-no-response
Is this just bad luck for B&O or poor operational planning? Additionally, what does this mean for warranty issues for the Moment if a particular part or parts aren’t available?
No, youre not- i have significant issues with the mood wheel and wooden wheel- please see my post on Software Issues.
My reply to B&O on very similar issues:
Dear XXX
Thank you for your response and may I take this opportunity to wish you a Happy New Year.
I must say I'm a little disappointed by your response or the response the CEO requested you send. If I may summarise your response, I believe you are making three key points:
1. That you acknowledge there have been a range of software difficulties for the company and in particular the Moment.
2. That largely all the problems have been resolved for customers (in your view).
3. That you regret any inconvenience I have experienced.
While I appreciate someone actually replying, you have not at all given me anyway forward, you have not provided any solutions as to how my present difficulties may be resolved or in what timeframe.
Let me give you the benefit of the doubt, that Bang and Olufsen actually are interested in assisting, by summarising my immediate key issues, so you may address them:
1. Will someone be able to advise how to fix the mood wheel as presently only the inner ring displays?
2. Will there be a software fix for the artwork issues I have?
3 Will someone be able to advise how to fix the wooden side of the moment so that it consistently turns music on?
4. For how long will there be ‘software updates’ for the Moment so I can determine whether to return it and persist.
As a final note, and courtesy, I’d like to think this time the CEO or someone more senior actually does see my correspondence given the time I've taken to provide feedback as well the hours upon hours I spend trying to get my products to work (unsuccessfully). I look forward to a far more helpful response than your last.
Kind Regards and Very best wishes
@Sal
You've hit upon a very important point. B&O needs to have the contractual agreements in place. B&O made a wonderful interface for Spotify on the BeoSound 5 and then blamed Spotify when Spotify would no longer support the interface. If B&O was going to invest so heavily in the development of the Moment, they needed to make sure they had the contracts in place with their suppliers to ensure longevity of the product. Since the jukebox is separate from the sound heart, B&O should just modify the jukebox with a new screen.
B&O spent the better part of a year trying to work out the bugs. I'm wondering if the public will EVER see the final corrected version of the firmware.
B&O should just modify the jukebox with a new screen.
How do you know that it is the screen, that would be the problem?
MM
Location: Flensborg————Danmark
B&O should just modify the jukebox with a new screen.
How do you know that it is the screen, that would be the problem?
MM
I'm referring to the suggestions that have been made that there was an issue with the screens no longer being available, which resulted in the discontinuation.
However, there has been no official reason for why/which part.
Repeating a rumour does not make it true.
I suppose we will never learn which part was the ‘malefactor’.
MM
Location: Flensborg————Danmark
I'm referring to the suggestions that have been made that there was an issue with the screens no longer being available, which resulted in the discontinuation.
You might have read my speculation on the subject elsewhere on this forum. (I'm an Electrical Engineer who has developed devices with screens.) Cheap screens come and go every year or two due to the short lifespan and constant improvement of most consumer devices; long-lifetime screens can cost 5-10 times more.
I speculated that the screen was the most likely thing to have become end-of-life, due to their short life cycle. The other components in the system - such as processors, wifi controllers, and battery chargers - tend to have multiple decades of availability, and can also be swapped far more easily than components with mechanical interface.
I'd honestly love to take a Beosound Moment apart to see all the components they chose, including the screen, but I'm definitely not curious enough to actually buy a Moment and destroy it by taking it apart! If anyone has one that failed in a lightning storm, please send it to me! 😁
My B&O Icons:
NO, you are not the only one.
I have many issues with the Moment.
Mood wheel, at the best of times, only gives me the inner circle, and at worst, the whole wheel is greyed out.
It has not been capable of databasing my NAS. In the month I have owned it, the best it has managed is 18% then errors galore.
It has trouble synchronising with my Deezer account.
WISA to BL18’s and 19’s constantly dropping connection (have given up on WISA altogether)
Screen freezes and blacks out while top and boton of screen flashes white.
I joined the Beta program in hope of some improvement alas, no joy.
Seriously thinking on returning it for a full refund.
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