I bought the new Beosound Stage online. It was delivered on Wednesday 27 November. I quickly reported sound problems - tiny but regular and annoying soundbreaks or flutter. After days of slow responses B&O decided on 3 December that the Stage should be returned for a full refund. Six days on and despite several ignored reminders I am still waiting for return information and postage labels. B&O need to sort out their online customer support system.
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Bang and Olufsen - online customer service.
27 replies
It's not possible for you to contact a local dealer ?
Not if it was bought online, separate companies and different return process etc.It's not possible for you to contact a local dealer ?
My local dealer has passed an email I wrote to him on to the boss of the UK B&O operation about the problems I have experienced.
I’m still waiting.
Here in the US, try finding a dealer. The nearest one to me is over a days drive away. If I wanted a Stage, the only reasonable way to get it would be online sales.
My local dealer has passed an email I wrote to him on to the boss of the UK B&O operation about the problems I have experienced.
This isn't going to help, apologies, but the point the dealer was making above was that dealers do not earn from a direct-to-B&O purchase, so should never be turned to for a 'I bought this online, can you make the effort to help (for free!)?'. Just bear in mind if the local dealer does help, he's not made a cent from the purchase and is doing it as he doesn't want to see someone suffer from poor service from the brand.
Always buy from your local dealer if you can! I'm not sure I'd ever spend over £1000 on someone online which is the same price from the high street, with post-sale support.
Wow, and I just bougth one to my wife.
Best advice. Of course if there is a dealer you can find nearby that is convenient for you.I had a friend buy a BeoLit 17 from B&O online. Turned out to be a sour grape and he struggled through the rough customer service that came with his online purchase in order to exchange it. I told him to go to a dealer in the first place, of which I think he had more than 1 to choose from in his metro area!Always buy from your local dealer if you can! I'm not sure I'd ever spend over £1000 on someone online which is the same price from the high street, with post-sale support.
Location: San Francisco
I'm an automotive audio and acoustic engineer. I design loudspeakers and full sound systems for new automobiles. I also dabble with studio, consumer and pro audio projects from time to time.
Have you updated the software or done a factory reset? Is it wirelessly or hard wired to a network or is the sound drop from a video output, if so what TV is it connected too? With some non B&O TV’s you need to switch off the TV’s internal speaker to fully enable HDMI ARC output. Did you purchase from B&O directly or through a third party reseller?We haven’t experienced any technical issues with the Stage so far. It’s a great product, maybe it just needs some technical attention with installation?Best wishes
I'm also curious how the Stage was set up. I've experimented a lot with the Stage at different locations and haven't had any dropouts. But all the Stages were hardwired to the network.
Location: Utrecht
Quite a challenge to achieve "Less is More" while having the Beovirus.
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