How intermittent was the crackling sound?

If it only happend once a month then I think they are doing quite well 😁

Thanks. It was occurring for at least 25% of the time by the time I got to the stage of taking it in. my point is that they have now had the TV for approaching 5 weeks and we are still waiting for parts to make the journey from Denmark to Cheltenham.  Given the amount paid and B & Os claims of excellence I do feel that I can be less than overwhelmed.  

Not sure that it makes any difference but I have owned B&O products since 1984 and once delivered and collected items from the Cheltenham offices in the late 1970s as my father built some expensive shelving for them.  I think I feel a little saddened more than anything else by experiences such as this as well as issues such as the H8 bluetooth / ANC problems - i have a pair to be returned as well.

I truly agree with you Mark. When I was studying business at college before my time at university, I worked on a weekend at a Panasonic Technics showroom. Panasonic promised any part within 48 hours up to the age of 10 years old of manufacture and my gosh, their after sales was truly first class. I was horrified to find my first B&O purchase, a Century hifi develop faults so quickly into my ownership with it. I have an A8 system but I don't buy into the brand anymore. I read too many shock stories on this site - particularly the H8 - obviously made in China for a very very very low price.

Mark wrote:

I think I feel a little saddened more than anything else by experiences such as this as well as issues such as the H8 bluetooth / ANC problems - i have a pair to be returned as well.

Are these the"old" serial number h8s?  If so I'm sure you will be able to exchange them.

I have some of the latest versions in black and they have worked flawlessly for the three or four weeks that I've had them. Sound is superb. I'm currently upstairs with the h8s with my iPhone downstairs driving them. 

Mark wrote:

My Beovision 10-32 ...

They should have offered at least a temp replacement TV for the time yours is in for service.

Not a Beovision AVANT 32 DVD though ;-))

Ralf

Duels wrote:

[

They are the 'old' serial number - I just need to get around to taking them in - glad to hear your replacements are working well.

The Beovision came back to the dealer today (5 weeks after it went). It has a badly damaged aluminium surround. The dealer is furious, I am furious. Back it goes to Cheltenham to await a new surround to be shipped from Denmark. Both of my last two B&O purchases (Beolit 12 and H8) have required replacement. The major inovation recently has been a £55k vanity project speaker.  All I can say is I am very pleased I am not a B&O dealer.

The company used to have clear pride in workmanship and in its innovative leading design.

It now gives the impression of a company that has lost its way and and its will.

Having bought my first piece of B&O in 1985 and regularly since then I doubt very much if I will do so again.

I am sorry to hear about your nightmare experience!  Your TV should have never been returned to you in this condition if this happened at the repair facility.

Post sales is something that really needs to be improved in my experience.  I have emailed the manager at my now closed dealer about issues and questions and have never received a reply back.  When I called I got the reply "I meant to email you back but...".  I haven't had a need to have any of my new equipment repaired, but I am wondering what I do now that all the dealers around me are now closed?

I have had software issues with the Essence and other products that I used the "Contact Support" email option to help resolve.  It usually takes a minimum of 2 weeks before I get my first contact back.  I have had an issue in for at least 5 months regarding high resolution AIFF files not playing on the Essence..  It took months before the local support staff gave up on the problem and referred it up the chain, with minimal contact.  I received a request to supply a couple AIFF files for them to test, and that was over 6 weeks ago and have never heard anything back.

While I love B&O products, the way I am treated after the sale I kind of get the impression that I am not their target customer and they aren't very interested in me.

Good luck!  I hope it doesn't take another 5 weeks to get your television back!

Mark wrote:

The Beovision came back to the dealer today (5 weeks after it went). It has a badly damaged aluminium surround. The dealer is furious, I am furious. Back it goes to Cheltenham to await a new surround to be shipped from Denmark. Both of my last two B&O purchases (Beolit 12 and H8) have required replacement. The major inovation recently has been a £55k vanity project speaker.  All I can say is I am very pleased I am not a B&O dealer.

The company used to have clear pride in workmanship and in its innovative leading design.

It now gives the impression of a company that has lost its way and and its will.

Having bought my first piece of B&O in 1985 and regularly since then I doubt very much if I will do so again.

 

after spending more than 60K on B&O products, I had a similar experience.

First, Beolab 1 black in MINT Condition sent to be repaired. Commes back with a lot of scratches at top and bottom. Dealer said that : did you took pictures before sending them to be repaired?

Second. My Beolab 5, mint condition also(almost 3 years old), back from repair center with the Back of the amplifier scratched all over.  Dealer said: you have to contact B&O to send a replacement amplifier!!!!

Since then( 4 years ago) , no other purchase of B&O from the shop.....