Volume control on Beoremote One stopped working

[Saxpy]

Hi,

I have a Stage and Beoremote One and today when I turned on the TV I noticed that the volume keys don’t work at all anymore. Neither of them actually which seems a little odd, then again I’ve never looked inside the on circuit board. Flashbacks from the Beolink 1000 era and the dome sheets… 😨

Through the app, the volume control works fine so it’s not the Stage.

Know issue that the volume keys stop working or a potential SW issue?

[NQVHNWI]

The keypad is an all-in-one moulded design with the base-layer being a thin rubberised plastic membrane fused to the buttons. This presses a metal foil on the circuit board to activate control.

I can confirm that the keypads do fail when fatigue sets in.  Mine happened on the diamond/centre “go” button.

I suspect that a similar fatigue may have happened to yours? Its a non-repairable part and (was – in January 2025) a GBP180 fix for a new keypad.

 

 

[Saxpy]

Thanks for the info. Mine is about four years old, I would have hope that it would last a little bit longer than that.

[Severed_hand_of_skywalker]

unpair the remote and re-add it.

Location: Toronto, Canada

[Saxpy]

Severed_hand_of_skywalker wrote:

unpair the remote and re-add it.

Yeah, that was the first thing I tried, unfortunately had no positive impact.

[Author]

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