Volume control on Beoremote One stopped working

[Saxpy]

Hi,

I have a Stage and Beoremote One and today when I turned on the TV I noticed that the volume keys don’t work at all anymore. Neither of them actually which seems a little odd, then again I’ve never looked inside the on circuit board. Flashbacks from the Beolink 1000 era and the dome sheets… 😨

Through the app, the volume control works fine so it’s not the Stage.

Know issue that the volume keys stop working or a potential SW issue?

[NQVHNWI]

The keypad is an all-in-one moulded design with the base-layer being a thin rubberised plastic membrane fused to the buttons. This presses a metal foil on the circuit board to activate control.

I can confirm that the keypads do fail when fatigue sets in.  Mine happened on the diamond/centre “go” button.

I suspect that a similar fatigue may have happened to yours? Its a non-repairable part and (was – in January 2025) a GBP180 fix for a new keypad.

 

 

[Saxpy]

Thanks for the info. Mine is about four years old, I would have hope that it would last a little bit longer than that.

[Severed_hand_of_skywalker]

unpair the remote and re-add it.

Location: Toronto, Canada

[Saxpy]

Severed_hand_of_skywalker wrote:

unpair the remote and re-add it.

Yeah, that was the first thing I tried, unfortunately had no positive impact.

[Saxpy]

FYI.

After 4 days it magically started working again…

B&O support says it is a known issue they are working to fix, but that is about as much info I could get out of them.

[Tim]

I have the exact same problem now. Volume control not working with my BeoSound stage. Happened to start after the software Update of our LG OLED C4 my wife said.

Seems the remote is working with the BeoSound Core so I think it is a B&o or LG software issue

[Saxpy]

I’ve had it happen once more, but again it magically started working after a day or so.

Unfortunately yesterday my Stage completely died on me. No lights, no reaction, not able to reset, guessing it’s something wrong with the PSU, but will probably have to have it shipped off for repair….

[Tim]

This does not sound very good.

i hope this won’t happen to mine as we stored it for 2 years and just started to use it.

[Saxpy]

Mine is 3,5 years old so is it of warranty unfortunately…

[Author]

Posts