B&O Chat 02-2008

23 replies

Offline

Coolskin (archived)

Bronze

491 posts

Posted February 27, 2008 at 12:14 GMT

#1753098

This is a transcript of B&O chat sessions in februari 2008.

I can't get it in the blog section. Maybe due to the large amount of text.

Now I will ad a link in the blog section, to get to this information.

This post can be used to comment, but I'm fine if you don't.

Coolskin, Netherlands [2/27/2008 2:02:00 PM CET]

[#3623] Thanks, I will contact my dealer and discuss it.

Customer Service, Bang & Olufsen [2/27/2008 2:02:00 PMCET]

[#3622] I will close for today - and wish you all a pleasant day

Customer Service, Bang & Olufsen [2/27/2008 2:02:00 PMCET]

[#3621] Answer to post #3613

Sorry I overlooked this one. I think it would be too expensive to replace the inner part and LCD screen compared to the price of a new TV. But this is something you need to discuss with your dealer/workshop.

Coolskin, Netherlands [2/27/2008 2:00:00 PM CET]

[#3620] Can you give feedback on #3613 before close down of the chat session? I know I have given you lots of questions today.

Customer Service, Bang & Olufsen [2/27/2008 1:59:00 PMCET]

[#3619] The chatroom will close very shortly, for today.

Customer Service, Bang & Olufsen [2/27/2008 1:56:00 PMCET]

[#3618] Answer to post #3616

We are pleased to see that you find the chat useful today.

Customer Service, Bang & Olufsen [2/27/2008 1:55:00 PMCET]

[#3617] Answer to post #3615

yes, it should work, but with a number of other wireless products in your home, it may cause problems - like for all wireless products, not just BeoLink Wireless.

Coolskin, Netherlands [2/27/2008 1:53:00 PM CET]

[#3616] Very usefull chat so far. Thanks.

Coolskin, Netherlands [2/27/2008 1:52:00 PM CET]

[#3615] I would like to hook up a BL2000 via ML-wireless. I know it's possible. But can I expect problems. Good to know I have constantly running 1x Mac Mini, 1x PowerBook G4 and Apple Airport Express, all working on the same wireless network.

Coolskin, Netherlands [2/27/2008 1:53:00 PM CET]

[#3616] Very usefull chat so far. Thanks.

Coolskin, Netherlands [2/27/2008 1:52:00 PM CET]

Customer Service, Bang & Olufsen [2/27/2008 1:43:00 PMCET]

[#3614] Answer to post #3612

That is correct.

Coolskin, Netherlands [2/27/2008 1:42:00 PM CET]

[#3613] I own the first BV7-32" model dated december 2004. I love it. I like to update. Simple trade in and buy a new one is the easiest, and most probably expensive option. Can you tell me if it is possible to swap the innerpart, LCD etc. for a new model?

Coolskin, Netherlands [2/27/2008 1:42:00 PM CET]

[#3612] O.k. I get it. Serenata + Earset 1 are a dedicated combi. Simple and clear answer.

Customer Service, Bang & Olufsen [2/27/2008 1:38:00 PMCET]

[#3611] Answer to post #3610

The Serenata EarSet 1 cannot be used for other phones than Serenata, i.e. also not for Nokia.

Coolskin, Netherlands [2/27/2008 1:35:00 PM CET]

[#3610] I would like to use "Earset 1 mobile STEREO version" headphone from the Serenata. The one with a microphone in it on my NOKIA E65. Is this possible? If so, what do I have to purchase totally (including accessories)

Customer Service, Bang & Olufsen [2/27/2008 1:35:00 PMCET]

[#3609] Answer to post #3608

The plug in for Mac is not for a computer with Vista. BeoSound 6 is not yet working (has not been tested) with Vista. We trust we shall have a software available for this during Spring. BeoSound 6 should work with XP.

CONDE, Spain [2/27/2008 1:34:00 PM CET]

[#3608] It´s not for mac. It´s for windows VISTA or XP HOME the plug in.

Customer Service, Bang & Olufsen [2/27/2008 1:31:00 PMCET]

[#3607] Answer to post #3605

Thank you - I will pass that information on.

Customer Service, Bang & Olufsen [2/27/2008 1:31:00 PMCET]

[#3606] Answer to post #3603

I am not completely certain what the problem is. But BeoSound 6 plugin for Mac you need to run the package "beosundplugin.pkg"

Coolskin, Netherlands [2/27/2008 1:28:00 PM CET]

[#3605] On my BS3200 there are 4x30 CD's stored on harddisc. A CD was stored fully but some numbers were deleted. This stored CD has 1 song #13 to be exact from a CD stored just recently. It is very odd when we play this CD. All tracks are from one artist, and when it reaches song #13 one song is by a complete different artist. I don't bother, because the CD is not one of my favorit CD's. But I would like to tell you so you can inform the techys @ B&O.

Coolskin, Netherlands [2/27/2008 1:26:00 PM CET]

[#3604] Thanks for the tilting query. Now I'm convinced my son can't tilt it on its own.

CONDE, Spain [2/27/2008 1:25:00 PM CET]

[#3603] Hi, I´ve purchased a beosound 6,I´m very interesting about itunes mode. I´ve downloaded the plug in .The problem is about what file I must select when the "plug in" is downloaded, in the directory "contents".

Customer Service, Bang & Olufsen [2/27/2008 1:21:00 PMCET]

[#3602] Answer to post #3601

I have now received information, and shall try to explain. If you push with 13% of a products weight, and the product tilts to max. 15 degrees, it must tilt back again. BV7-32 weighs approx. 30 kg.

Customer Service, Bang & Olufsen [2/27/2008 1:12:00 PMCET]

[#3601] Answer to post #3600

I must say that I do not have the information about the force to tilt a BV7-32 readily available. But I shall try if I can find it while on the chat.

Coolskin, Netherlands [2/27/2008 1:10:00 PM CET]

[#3600] Hi, can you give a reply to question #3569 (tilting BV7-32")

Customer Service, Bang & Olufsen [2/27/2008 1:04:00 PMCET]

[#3599] The chatroom is now open.

xxx

Offline

Coolskin (archived)

Bronze

491 posts

Posted February 27, 2008 at 12:18 GMT

#1753099

xxx

Customer Service, Bang & Olufsen [2/20/2008 2:06:00 PMCET]

[#3598] The chatroom is no closing. If you have further questions concerning the setup of PS2 with your TV, please let us have an e-mail.

Customer Service, Bang & Olufsen [2/20/2008 2:05:00 PMCET]

[#3597] You need to connect the PS2 to a scart socket, e.g. AV1, and then in the setup menu "name" the socket to e.g. V.TAPE. Then when you choose V.TAPE on the remote control you "open" for the scart socket, and will receive the signal from the product which is connected to the scart socket, in this case PS2.

Eric, Sweden [2/20/2008 2:02:00 PM CET]

[#3596] Playstation 2. Don't know which BO TV model. It's about 8 years old.

Customer Service, Bang & Olufsen [2/20/2008 2:01:00 PMCET]

[#3595] Please note that the chatroom is now closing

Customer Service, Bang & Olufsen [2/20/2008 1:57:00 PMCET]

[#3594] Answer to post #3593

Which TV do you have? - and which PS do you want to connect?

Eric, Sweden [2/20/2008 1:56:00 PM CET]

[#3593] I want to hook up a Playstation console to my TV. How do I "search" to get the signals from the Playstation onto the TV screen? Menu-Setup-?

Customer Service, Bang & Olufsen [2/20/2008 1:34:00 PMCET]

[#3592] Answer to post #3589

I can see that we did receive an e-mail from you. But we would like to have further details about your setup, as mentioned in my previous answer

Customer Service, Bang & Olufsen [2/20/2008 1:26:00 PMCET]

[#3591] Answer to post #3589

If you send us an e-mail with the details of your products (names and type nos. - but serial nos. can also help us)and how the products are connected (i.e. which products are in which room etc.), we shall try to help you with information. But it is difficult to do via the chatroom, so therefore it should be by e-mail

Eros Faina, Italy [2/20/2008 1:24:00 PM CET]

[#3590] Tank a lot you have been very Kind. Have a nice day. Eros

Jamie Ward, United Kingdom [2/20/2008 1:23:00 PM CET]

[#3589] Thank you for your reply, my local dealer is truying to help but cannot find the reason either. What details do you require?? i have all serial numbers etc. I used to run the whole system through an MX5500 with STB, Decoder, RF and system module with no problems, unfortunately this was replaced with the Beovision 8 which doesn't. Jamie

Customer Service, Bang & Olufsen [2/20/2008 1:21:00 PMCET]

[#3588] Answer to post #3586

BeoLink 7000 is fully compatible with Beosystem 7000, and other Bang & Olufsen products with two way communication, e.g. Beosystem 6500, Beosystem 2300 (of the two way version).

Customer Service, Bang & Olufsen [2/20/2008 1:18:00 PMCET]

[#3587] Answer to post #3584

I am afraid we cannot from you description say why your BeoVision 8 does not work with Beocenter 2300. In order to obtain help I suggest you contact your Bang & Olufsen dealer - or write us an e-mail with further details about your setup.

Eros Faina, Italy [2/20/2008 1:18:00 PM CET]

[#3586] Sorry again but can you tall me with witch product it is fully compatible? It a so incredible object that i would like to use it at is best.

Customer Service, Bang & Olufsen [2/20/2008 1:15:00 PMCET]

[#3585] Answer to post #3583

Yes, Beolink 7000 can operate both BeoSound 3200 and BeoSound 9000, but only for normal daily use. Two-way communication is not supported on BeoSound 9000 and 3200 so this remote is not fully compatible. We recommend Beo4 for these products.

Jamie Ward, United Kingdom [2/20/2008 1:10:00 PM CET]

[#3584] I am experiencing problems connecting a new Beovision 8 (fitted with system module) with my Beocentre 2300 via a ML/MCL converter. The system works fine with my Beocenter 1. I also have a set of Beolab 8000's and several sets of passive speakers in link rooms. I've been advised by my local dealer and someone in technical it is not possible to use the Beovision 8 as the master and this would be overcome by utilising a Beocentre 6 is this correct. Jamie

Eros Faina, Italy [2/20/2008 1:09:00 PM CET]

[#3583] Good Afternoon, sorry I woul like to know if the Bolink 7000 works with the boesound 9000, or the Beosound 3200. I will be very geatfull if you can answare to this my question. Eros

Customer Service, Bang & Olufsen [2/20/2008 1:00:00 PMCET]

[#3582] The chatroom is now open.

Customer Service, Bang & Olufsen [2/13/2008 2:01:00 PMCET]

[#3581] The chatroom is now closed

Customer Service, Bang & Olufsen [2/13/2008 1:58:00 PMCET]

[#3580] The char room is closing in a few minutes

Guido, Germany [2/13/2008 1:57:00 PM CET]

[#3579] on the extern pc-monitor i have the picture

Coolskin, Netherlands [2/13/2008 1:54:00 PM CET]

[#3578] Sorry CS. I respect your reply. But I find the Forum on this site or another not the place to chat and get instant information. == @Guido, hope you get your system running. If you are not succesfull please visit http://forum.beoworld.org . You can find me under the same alias.

Customer Service, Bang & Olufsen [2/13/2008 1:50:00 PMCET]

[#3577] Answer to post #3575

Good afternoon - please write in English

Coolskin, Netherlands [2/13/2008 1:49:00 PM CET]

[#3576] @Guido, offcourse unhook the monitor and connect it to the TV...

Myriam, Spain [2/13/2008 1:49:00 PM CET]

[#3575] Hola buenos dias

Coolskin, Netherlands [2/13/2008 1:49:00 PM CET]

[#3574] @Guido, Hook up your standard monitor to the PC. Set the video resolution to 1024 x 768 or lower. This way you should see something on your TV. Regardless what DVI cable

Customer Service, Bang & Olufsen [2/13/2008 1:49:00 PMCET]

[#3573] Answer to post #3570

As much as we appreciate your help, we must ask you to let us answer the customer question. I hope that you will understand this and use other channels to chat together, eg the Forum.

Customer Service, Bang & Olufsen [2/13/2008 1:47:00 PMCET]

[#3572] Answer to post #3568

You need to enter the setup menu and make sure that you have chosen DVI as source, if ofcourse you are using this as input.

Guido, Germany [2/13/2008 1:47:00 PM CET]

[#3571] i have the cable with 24 pin and one long pin

Coolskin, Netherlands [2/13/2008 1:45:00 PM CET]

[#3570] @Guido, There are 3 parts that make it work (PC, TV, cable). I had difficulties with the DVI cable. For me a fully wired cable was the best. First I used a cable with 18 pins, now I use a 24 pins cable.

Coolskin, Netherlands [2/13/2008 1:44:00 PM CET]

[#3569] We have a son of about 2 years now. He is very mobile and demanding. First I could shout and he would leave the BV7 on motor stand alone. Now he doesn't anymore. When he wants he pushes with his both bare hands to the screen. At one time the foot came of the ground. This made me wonder how much force does it need to tilt a BV7 like I have. Do you know?

Guido, Germany [2/13/2008 1:42:00 PM CET]

[#3568] ok thx i have now the button pc on the remote, but i have no Picture on the tv my pc have connect to beovision 7 and on the tc is rigth the PC led on

Customer Service, Bang & Olufsen [2/13/2008 1:42:00 PMCET]

[#3567] Answer to post #3566

you can use an all standby press by keeping the stanby button for some seconds.

xxx

Offline

Coolskin (archived)

Bronze

491 posts

Posted February 29, 2008 at 10:02 GMT

#1753100

xxx

Coolskin,Netherlands [2/13/2008 1:39:00 PM CET]

[#3566] Canthe BEO4 remote be configured like the A9 keychain? The keychain remote canswitch all, including lights, off with the touch of 1 button.

Coolskin,Netherlands [2/13/2008 1:37:00 PM CET]

[#3565]Sorry double post: 3561, 3564.

Coolskin,Netherlands [2/13/2008 1:35:00 PM CET]

[#3564]@Guido, press simultatiously RED DOT and LIST. Your system will shut down inthe process. You see "ADD?". Press GO. Press LIST until you see"PC". Press GO. Now PC is in you LIST menu. Good luck.

CustomerService, Bang & Olufsen [2/13/2008 1:34:00 PMCET]

[#3563]Answer to post #3558The modelsare Samsung SPH 700 & 800. Furthermore also SIM2 C3X

Guido,Germany [2/13/2008 1:32:00 PM CET]

[#3562] yesi see the button DTV

CustomerService, Bang & Olufsen [2/13/2008 1:32:00 PMCET]

[#3561]Answer to post #3559You need topress the standby buttom and LIST at the same time and then you press GO untilit says ADD in the display and then you press LIST until you PC in the display,and save this.

Coolskin,Netherlands [2/13/2008 1:31:00 PM CET]

[#3560]@Guido, your BEO4 model should have a DTV button... Does it?

Guido,Germany [2/13/2008 1:30:00 PM CET]

[#3559] ihave the beo4 button list "format" list "stand" list"speaker" list "p-and-p" list "AV" in theinstructions is speak for "PC"

Coolskin,Netherlands [2/13/2008 1:30:00 PM CET]

[#3558] @CS,#3556. Could you point out which models if you please?

Coolskin,Netherlands [2/13/2008 1:29:00 PM CET]

[#3557] @CS,thanks for the Power link MKIII cable suggestion. That's usefull information.

CustomerService, Bang & Olufsen [2/13/2008 1:29:00 PMCET]

[#3556]Answer to post #3553It ispossible to connect a projector, but only two different models from Samsung aresupported by the BeoVision 7

Coolskin,Netherlands [2/13/2008 1:27:00 PM CET]

[#3555]@Guido, do you use the most recent BEO4? I think only this BEO4 model has"PC" under LINK.

CustomerService, Bang & Olufsen [2/13/2008 1:26:00 PMCET]

[#3554]Answer to post #3551You need toadd the PC in the LIST of your Beo4. You will find the instuction for this inyour user guide.

Coolskin,Netherlands [2/13/2008 1:26:00 PM CET]

[#3553] Ihave a prehistoric BV7 (version 2004) and like to hook up a beamer for fun.Just to see if this is something I like. If so I could investigate how to setup such kind of setup. Is my (old) BV7 equiped to handle the beamer?

CustomerService, Bang & Olufsen [2/13/2008 1:25:00 PMCET]

[#3552]Answer to post #3549As regardsthe BeoLab 3 we are not aware of any problems when you use the Power link MKIIIcables

Guido,Germany [2/13/2008 1:24:00 PM CET]

[#3551] iwant connect a pc to my TV, in av4 i have registered pc but on the remotecontroll i have not a point "PC" by AV no funktion !!

CustomerService, Bang & Olufsen [2/13/2008 1:22:00 PMCET]

[#3550]Answer to post #3547Please writein English

Coolskin,Netherlands [2/13/2008 1:22:00 PM CET]

[#3549] Anew year and new wishes... I like to get my hands on a set Beolab 3 speakers.On a B&O fansite (http://forum.beoworld.org) I have read that there couldbe issues with these speakers. A humming noise at low volumes. Is this issuesolved now?

Guido,Germany [2/13/2008 1:22:00 PM CET]

[#3548]Brauche Hilfe bei einem B&O Fernseher

niko, Sweden[2/13/2008 1:22:00 PM CET]

[#3547] Hejjeg har et spørgsmål, vedr. BeoCom 6000 tlf. CustomerService, Bang & Olufsen [2/13/2008 1:13:00 PMCET]

[#3546] Answerto post #3545Welcome tothe chatroom

Coolskin,Netherlands [2/13/2008 1:12:00 PM CET]

[#3545] Hi,nice to see you again.

CustomerService, Bang & Olufsen [2/13/2008 1:00:00 PMCET]

[#3544] Thechatroom is now open

CustomerService, Bang & Olufsen [2/6/2008 2:00:00 PMCET]

[#3543] Thechatroom is now closing.

CustomerService, Bang & Olufsen [2/6/2008 1:22:00 PMCET]

[#3542]Answer to post #3541There is apossibility if you ask your dealer to add it to the list of supported DVDplayers.

dieter,Italy [2/6/2008 1:20:00 PM CET]

[#3541] butis there a possibility to use my beo5 with my own dvdplayer (kiss vr558 300?)or its impossible?

dieter,Italy [2/6/2008 1:18:00 PM CET]

[#3540] ok... i will ask him when he returns from his holyday

dieter,Italy [2/6/2008 1:18:00 PM CET]

[#3539] :-(

CustomerService, Bang & Olufsen [2/6/2008 1:17:00 PMCET]

[#3538]Answer to post #3535No, I cannotsend this to you. Please contact your dealer about this. Only the dealer canprogramme Beo5.

dieter,Italy [2/6/2008 1:16:00 PM CET]

[#3537] thetf5000pvr is on the beovision7 ... but not on the programm "beoconfigurations tool"

CustomerService, Bang & Olufsen [2/6/2008 1:15:00 PMCET]

[#3536]Answer to post #3533The Topfield- TF5000PVR is on the list of supported digital receivers. If you do not see itin the menu, an authorized dealer can update the STB-Controller in yourBeoVision 7.

dieter,Italy [2/6/2008 1:15:00 PM CET]

[#3535] ihave an idea ... can you send me the *.xml file to put it on my beo5? i havethe beovision7 40" the beosound 3200 beolab 8000 and the beolab2 (than thekiss vr-558 300 and the topfield tf5000pvr)

CustomerService, Bang & Olufsen [2/6/2008 1:12:00 PMCET]

[#3534]Answer to post #3527None of theDVD players from Kiss are on the list. However, you can contact an authorizedBang & Olufsen dealer and ask him to add your the Kiss model to the list,but this is something you will have to pay for.

dieter,Italy [2/6/2008 1:10:00 PM CET]

[#3533] buton the program "beo configurations tool" there is not present thetf5000pvr. (on the menu of the television it is present)

dieter,Italy [2/6/2008 1:08:00 PM CET]

[#3532] +another problem ... i have the satreciver topfield "tf5000pvr"

CustomerService, Bang & Olufsen [2/6/2008 1:07:00 PMCET]

[#3531]Answer to post #3530Okay, I willcheck it.

dieter,Italy [2/6/2008 1:07:00 PM CET]

[#3530] kissvr-558 300

dieter,Italy [2/6/2008 1:07:00 PM CET]

[#3529]http://www.kiss-technology.com/

CustomerService, Bang & Olufsen [2/6/2008 1:06:00 PMCET]

[#3528]Answer to post #3527I cannot saywhether the Kiss DVD player can be operated by your Beo5. First I need to knowthe exact model name of your Kiss DVD player.

dieter,Italy [2/6/2008 1:04:00 PM CET]

[#3527] cani use the beo5 for my dvdplayer?

dieter,Italy [2/6/2008 1:04:00 PM CET]

[#3526] ihave a "kiss" dvd player

dieter,Italy [2/6/2008 1:03:00 PM CET]

[#3525] ibought the beovision7 with the beo5 ...

CustomerService, Bang & Olufsen [2/6/2008 1:03:00 PMCET]

[#3524]Answer to post #3522The chatroomlanguage is strictly english.

CustomerService, Bang & Olufsen [2/6/2008 1:02:00 PMCET]

[#3523]Answer to post #3521Hi, andwelcome to the chat.

dieter,Italy [2/6/2008 1:02:00 PM CET]

[#3522]someone that speak german?

dieter,Italy [2/6/2008 1:02:00 PM CET]

[#3521] hi

CustomerService, Bang & Olufsen [2/6/2008 1:00:00 PMCET]

[#3520] Thechatroom is now open.

CustomerService, Bang & Olufsen [1/30/2008 2:16:00 PMCET]

[#3519] Thechatroom is now closing.

CustomerService, Bang & Olufsen [1/30/2008 2:16:00 PMCET]

[#3518]Answer to post #3516We must keepthe language in English in the chatroom. In order to obtain a Mastercode forBeoSound 1 you need to contact an authorised dealer. You need to show some IDand give them a postal address. Then the Mastercode will be sent to you bypost. I doubt that they will be able to help with the PIN-code.

CustomerService, Bang & Olufsen [1/30/2008 2:13:00 PMCET]

[#3517]Answer to post #3515I am sorryit took a while to come back to you. But I tried to find a BeoSound 1 on astand. I can see that there is a small hole in the rear at the back of theplate on the stand. But I cannot see that there is a matching hole in BeoSound1. I cannot say what the holes you mention might be for.

MartinNielsen, Denmark [1/30/2008 2:08:00 PM CET]

[#3516] HejJeg har et spørgsmål. Jeg har fundet et ødelagt Beosound1 i en kontainer. Nuhar jeg efter noget tid fået det til at virke på trods at et lidt smadretkabinet. Men jeg har et problem da det er låst med en kode. Jeg snakkede medjeres en af jeres forretninger der forslog mig at kontakte jer idag på dennechat med serinummeret og få en masterkode.

Frank vanEkeren, United Kingdom [1/30/2008 2:05:00 PM CET]

[#3515]there is one whole in the stand itself and one in the sytem, at the sameplace.....must be there for a reason

CustomerService, Bang & Olufsen [1/30/2008 2:04:00 PMCET]

[#3514]Answer to post #3513I am notcertain which holes you refer to? but there are no holes for a fixing screw.

Frank vanEkeren, United Kingdom [1/30/2008 2:03:00 PM CET]

[#3513]thanks for your message. Not great that it can not be fixed. What are thoseholes for?

CustomerService, Bang & Olufsen [1/30/2008 2:02:00 PMCET]

[#3512] Thechatroom is now closing.

CustomerService, Bang & Olufsen [1/30/2008 2:00:00 PMCET]

[#3511]Answer to post #3510Yes, it iscorrect that BeoSound 1 is not fixed to the floorstand, but is placed over the4 pins. There is no larger pin or screw for this. We have not experiencedproblems with BeoSound 1 falling off the stand.

Frank vanEkeren, United Kingdom [1/30/2008 1:54:00 PM CET]

[#3510] Isit correct that the Beosound 1 is not actually fixed to the floorstand, butjust placed loosily on the stand on 4 tiny pins? There seems to be an extrahole in the stand and acorresponding hole in the system, which suggest that alarge screw or pin might fit to secure the system to the stand. No suchpin/screw was delivered however. I would find it very odd if the system can notbe fixed to the stand as it quite easily could fall of. grateful for yourresponse, thanks, Frank van Ekeren

Thomas,Denmark [1/30/2008 1:50:00 PM CET]

[#3509] Youranswer is noted

CustomerService, Bang & Olufsen [1/30/2008 1:48:00 PMCET]

[#3508] Icannot help with a solution based on your description. It is the dealer who cancome up with a solution. But as your telephone is 3,5 years old and has had noprevious problems, I am quite certain that we cannot offer to repair thetelephone free of charge or at a reduced price. But in order to find outwhether the telephone is in fact defective, it will be necessary for thedealer/workshop to have a look at it.

Thomas,Denmark [1/30/2008 1:45:00 PM CET]

[#3507] Comeup with a possible solution or suggestion to solving the problem, this cannotbe the first time someone experienced this problem.

CustomerService, Bang & Olufsen [1/30/2008 1:44:00 PMCET]

[#3506]Answer to post #3505I must askyou to contact a dealer, as I am unable to help from a distance. I am notcertain what you would like me to do through the chat or e-mail?

Thomas,Denmark [1/30/2008 1:42:00 PM CET]

[#3505] Sodo I. But also I expect more support from you, when this type of failureshappens. We had 2 reasons for choosing this products design and quality, andfor the last I do expect more than 3,5 years life.

CustomerService, Bang & Olufsen [1/30/2008 1:39:00 PMCET]

[#3504]Answer to post #3503I am sorryif the telephone is defective. But this can happen with Bang & Olufsenproducts also. We understand that you are disappointed if the telephone isdefective and requires a repair. But we must consider this to be an unfortunatebut accidental failure, which may occur in any electronic equipment.

Thomas,Denmark [1/30/2008 1:36:00 PM CET]

[#3503] Iwas just under the - apparently - wrong impression that a service chat wasactually able to come up with some suggestions. Going to a dealer with a phonethat is 3,5 years old, and therefore outside national guarantee will be asignificant write off. I dont'get surprised if a cheap phone breaks down thatsoon, but not a B&O product.

CustomerService, Bang & Olufsen [1/30/2008 1:32:00 PMCET]

[#3502]Answer to post #3501I am sorrythat Fona asked you to call us to get help. But it is not possible for us totell from a distance what may be the reason for the problem. This is why I haveto refer you back to a dealer. If Fona cannot help, I suggest you contact adedicated Bang & Olufsen dealer to get help. You can find dealer addresseson our website, if required.

Thomas,Denmark [1/30/2008 1:29:00 PM CET]

[#3501] Icall you for help, yesterday the official B&O dealer FONA in Aalborg toldme to contact you. Seems to me that responsibility is just being pushed on. Ihave a technical issue with a high profiled and expe3nsive product and franklyI expect more service from B&O than when calling a low budget company.

parkere,Nigeria [1/30/2008 1:21:00 PM CET]

[#3500]thanx !

CustomerService, Bang & Olufsen [1/30/2008 1:20:00 PMCET]

[#3499]Answer to post #3498I cannothelp you with these details from here. But please follow the link I just gave,you and maybe write to the responsible department through this. There are anumber of requirements which have to be fulfilled in order to become a dealer.

parkere,Nigeria [1/30/2008 1:18:00 PM CET]

[#3498] whatdoes it take to be a dealer ?

CustomerService, Bang & Olufsen [1/30/2008 1:16:00 PMCET]

[#3497]Answer to post #3494We only sellour products to authorised dealers, so in order to buy from here you need tobecome an authorised dealer. You need to contact us through the website:http://www.bang-olufsen.com/page.asp?id=176 - Please note that I cannot promisethat you will become an authorised dealer.

parkere,Nigeria [1/30/2008 1:15:00 PM CET]

[#3496] imean making me agent for ur product

CustomerService, Bang & Olufsen [1/30/2008 1:14:00 PMCET]

[#3495]Answer to post #3492We must keepthe language in English in the chatroom. If you experience problems with thecharging of the phone the telephone may be defective, or the battery may needto be replaced. Please contact your dealer in order to obtain help.

Published by Coolskin

Offline

Coolskin (archived)

Bronze

491 posts

Posted March 12, 2008 at 08:08 GMT

#1753101

Coolskin, Netherlands [3/12/2008 1:59:00 PM CET]

[#3656] Sorry no luck this time. Have a nice day. Till next time.

Coolskin, Netherlands [3/12/2008 1:50:00 PM CET]

[#3655] Micael, I'll try to locate the shop on internet before 14:00h.

Coolskin, Netherlands [3/12/2008 1:49:00 PM CET]

[#3654] Hi Michael, if the problems persists and you can't get a replacement CD player from your dealer? In Germany there is a shop who has them on stock. Sometimes a kit is on auction at eBay.

Customer Service, Bang & Olufsen [3/12/2008 1:47:00 PMCET]

[#3653] Answer to post #3652

It is not possible to say what may be the reason for the problem. It will be necessary to take the product to a workshop, and have a technician look at it. It does look as if there is a fault in the product.

Michael, Denmark [3/12/2008 1:44:00 PM CET]

[#3652] Hi, my Beosystem 2500 from 1992 has got a problem with the CD. It plays appr. 1 number and then it stops whereafter the CD runs backwards at high speed. I have to turn it off in order to restart the CD. Have you got an idea what the problem is?

Customer Service, Bang & Olufsen [3/12/2008 1:43:00 PMCET]

[#3651] Answer to post #3649

Have a nice day.

Customer Service, Bang & Olufsen [3/12/2008 1:43:00 PMCET]

[#3650] Answer to post #3647

There is no CEO at present. It is correct that Torben Ballegaard is no longer here. He stopped un January. The board of directors is looking for a new CEO, and until he/she is employed Peter Thostrup is dealing with matters.

Victor, Denmark [3/12/2008 1:43:00 PM CET]

[#3649] well i better go back to work, byeee

Victor, Denmark [3/12/2008 1:41:00 PM CET]

[#3648] old news is old, it was all over danish tv.

Coolskin, Netherlands [3/12/2008 1:39:00 PM CET]

[#3647] Found this info on Internet: QUOTE - Date: Thursday January 10th 2008 News just in that Torben Ballegaard Sorensen, CEO of Bang & Olufsen AS has been released from his duties with immediate effect. - UNQUOTE. How do you manage at the moment? Is a new CEO present?

Victor, Denmark [3/12/2008 1:38:00 PM CET]

[#3646] okay it's done

Customer Service, Bang & Olufsen [3/12/2008 1:37:00 PMCET]

[#3645] Answer to post #3642

I think the feedback in "tell us a story" is for us to know how customers live with their products, and also for other customers to see this.

Customer Service, Bang & Olufsen [3/12/2008 1:35:00 PMCET]

[#3644] Answer to post #3641

Correct, that is where you contact us.

Customer Service, Bang & Olufsen [3/12/2008 1:34:00 PMCET]

[#3643] Answer to post #3638

I have no information that BL10 will become available on a stand.

Coolskin, Netherlands [3/12/2008 1:32:00 PM CET]

[#3642] On the bang-olufsen.com section "Tell us your story" I've made my contribution. Look for Beosound 1 and signed Coolskin. What are you up to B&O? Why do you want the feedback?

Victor, Denmark [3/12/2008 1:32:00 PM CET]

[#3641] okay.. so i have to cantact you on thise site? http://www.bang-olufsen.com/page.asp?id=67#

Customer Service, Bang & Olufsen [3/12/2008 1:31:00 PMCET]

[#3640] Answer to post #3637

Yes that is the link to the user guides on the website. You need to register in Community to get access to these guides. But Beocom 5500 is not among them.

Victor, Denmark [3/12/2008 1:30:00 PM CET]

[#3639] oops i closed the window

Coolskin, Netherlands [3/12/2008 1:28:00 PM CET]

[#3638] Now some tech questions. The Beolab 10 has two settings, WALL and FREE. Does this mean the BL10 can/will be placed in time on a stand?

Victor, Denmark [3/12/2008 1:26:00 PM CET]

[#3637] In the bottom of this page there is a link to User Manual. Is that it? http://www.bang-olufsen.com/page.asp?id=118&ProductName=BeoCom%205500

Customer Service, Bang & Olufsen [3/12/2008 1:26:00 PMCET]

[#3636] Answer to post #3634

Yes, you are certainly lucky to live in a place where the sales company make such wonderful events. I hope you will enjoy the visit.

Customer Service, Bang & Olufsen [3/12/2008 1:25:00 PMCET]

[#3635] Answer to post #3633

Not it is not available online. But if you write to us, we can help either with a pdf-document, or with a photo copy of the guide.

Coolskin, Netherlands [3/12/2008 1:24:00 PM CET]

[#3634] This event happend before, some years ago. I was invited too. The boat was loaded with B&O stuff. And most important all models were in working order. There was a little cinema with (at that time) the latest video system, the Beovision Avant. All in cinema setup. IMPRESSIVE. I love B&O touch, sound, looks. On the boat I will see the latest, like the BL10 and BV4 with automatic screen calibration. I'm lucky to live in Holland then.

Victor, Denmark [3/12/2008 1:24:00 PM CET]

[#3633] I have a BeoCom 5500, is there a manual for it online or something?

Victor, Denmark [3/12/2008 1:23:00 PM CET]

[#3632] sup

Customer Service, Bang & Olufsen [3/12/2008 1:17:00 PMCET]

[#3631] Answer to post #3630

Welcome. It really looks great. I have had a look at the links you sent. This is a Dutch event, and we do not know about this here - Maybe our marketing department is involved in some way, but it is B&O NL who runs the event.

Coolskin, Netherlands [3/12/2008 1:13:00 PM CET]

[#3630] http://www.bang-olufsen-newwaves.nl

Coolskin, Netherlands [3/12/2008 1:11:00 PM CET]

[#3629] Is this a typical DUTCH event?

Coolskin, Netherlands [3/12/2008 1:11:00 PM CET]

[#3628] I'm invited to the B&O River Show.

Coolskin, Netherlands [3/12/2008 1:10:00 PM CET]

[#3627] Would you take a look at following picture? http://www.highprofile.nl/images/dynamic/bedrijven/328/480_jules_verne_29.jpg

Coolskin, Netherlands [3/12/2008 1:06:00 PM CET]

[#3626] Hi, back again.

Customer Service, Bang & Olufsen [3/12/2008 1:01:00 PMCET]

[#3625] The chatroom is now open.

Customer Service, Bang & Olufsen [3/5/2008 1:00:00 PMCET]

[#3624] The chatroom is now open

Offline

Coolskin (archived)

Bronze

491 posts

Posted May 21, 2008 at 07:23 GMT

#1753102

Customer Service, Bang & Olufsen [5/21/2008 1:22:00 PMCET]
[#3786] Answer to post #3784
We are sorry that your dealer told you otherwise, but it should be possible to get this spare part for BeoLab 6000.

adam lancaster, United Kingdom [5/21/2008 1:21:00 PM CET]
[#3785] hi just wondering if you can connect pentor speakers to a samsung lcd tv? cheers

Giovanni Mantovani, Italy [5/21/2008 1:20:00 PM CET]
[#3784] I'll do it for sure but the service centre which was appointed here in Modena a few years ago to me is not doing so well as the previous one.

Customer Service, Bang & Olufsen [5/21/2008 1:20:00 PMCET]
[#3783] Answer to post #3781
Yes, we do have the user guide for BeoLink Converter ML/MCL. Please write us an e-mail and we can attach the PDF-file in our reply. You can contact us via our website www.bang-olufsen.com

Customer Service, Bang & Olufsen [5/21/2008 1:18:00 PMCET]
[#3782] Answer to post #3780
It should be possible to get a new pedestal for BeoLab 6000. Please contact your dealer again.

Jørgen B. Nielsen, Denmark [5/21/2008 1:17:00 PM CET]
[#3781] Can you give information about B&O Converter ML/MCL model 1651 do you have a userguide ?

Giovanni Mantovani, Italy [5/21/2008 1:14:00 PM CET]
[#3780] I’ve recently bought a second-hand pair of Beolab 6000. Unfortunately one of them as a spoiled pedestal. I was told by the local service shop (B&B) that the spare part is not available. Is it true?

Customer Service, Bang & Olufsen [5/21/2008 1:14:00 PMCET]
[#3779] Answer to post #3778
Please write in english. Which kind of information are you requesting?

Jørgen B. Nielsen, Denmark [5/21/2008 1:09:00 PM CET]
[#3778] Kan de skaffe information om B&O Converter ML/MCL type 1651

Customer Service, Bang & Olufsen [5/21/2008 12:59:00 PMCET]
[#3777] The chat room is now open.

Customer Service, Bang & Olufsen [5/14/2008 2:01:00 PMCET]
[#3776] The chat room is now closing.

Customer Service, Bang & Olufsen [5/14/2008 1:59:00 PMCET]
[#3775] The chat room will close in two minutes.

Customer Service, Bang & Olufsen [5/14/2008 1:57:00 PMCET]
[#3774] Answer to post #3771
There may be a new software available. This depends on which software version you currently have.

Rolf, Germany [5/14/2008 1:56:00 PM CET]
[#3773] ok, thank you!

Customer Service, Bang & Olufsen [5/14/2008 1:55:00 PMCET]
[#3772] Answer to post #3770
Your dealer has to contact Bang & Olufsen if he is in doubt how to solve the problem.

Rolf, Germany [5/14/2008 1:55:00 PM CET]
[#3771] May be it is a new software available for beolink wireless?

Rolf, Germany [5/14/2008 1:53:00 PM CET]
[#3770] The dealer said, that he has no idea what to do..

Customer Service, Bang & Olufsen [5/14/2008 1:52:00 PMCET]
[#3769] Answer to post #3767
To locate your nearest dealer, please follow this link: http://www.bang-olufsen.com/page.asp?id=4 You cannot order the cable online.

Customer Service, Bang & Olufsen [5/14/2008 1:51:00 PMCET]
[#3768] Answer to post #3766
We regret to learn that you experience problems with your BeoLink Wireless system. From a distance, we cannot identify the problem but it may be a wireless broadband connection which interrupts BeoLink Wireless. I recommend that you contact an authorized dealer about this.

adam lancaster, United Kingdom [5/14/2008 1:49:00 PM CET]
[#3767] where can i find a dealer? could i get one online

Rolf, Germany [5/14/2008 1:49:00 PM CET]
[#3766] Hi, I'm using beolink wireless, but I have some problems with it. There are many interruptions, may be it is not compatible with my wireless networking..

Customer Service, Bang & Olufsen [5/14/2008 1:47:00 PMCET]
[#3765] Answer to post #3764
You can oder a special cable through any authorized dealer which will make it possible to connect an mp3 player to the system. The cable has part no. 6270541.

adam lancaster, United Kingdom [5/14/2008 1:45:00 PM CET]
[#3764] does anyone know if you can connect an ipod to the Beocenter 9500 cheers

Customer Service, Bang & Olufsen [5/14/2008 1:27:00 PMCET]
[#3763] Answer to post #3762
When we receive your e-mail, we will reply to you as soon as possible.

kayya, France [5/14/2008 1:24:00 PM CET]
[#3762] thank, merci i send an email now! hope i 'll get a quick answer!

Customer Service, Bang & Olufsen [5/14/2008 1:14:00 PMCET]
[#3761] Answer to post #3760
Please send us an e-mail about this. We can send you a PDF file of the user guide by e-mail. We cannot send you a printed copy. You can contact us here: http://www.bang-olufsen.com/page.asp?id=378

kayya, France [5/14/2008 1:09:00 PM CET]
[#3760] Hi, i just receive a B & O tv BEOVISION LX 5500 from my uncle BUT I lost the handheld (user'guide), i called the B&O here in Paris : no one was able to answer my request! So, where i can have the user'guide in french for this TV (BEOVISION LX 5500)! Merci

Customer Service, Bang & Olufsen [5/14/2008 1:00:00 PMCET]
[#3759] The chatroom is now open.

Customer Service, Bang & Olufsen [5/7/2008 2:01:00 PMCET]
[#3758] The chat room will now close

Customer Service, Bang & Olufsen [5/7/2008 1:43:00 PMCET]
[#3757] Answer to post #3756
You are most welcome

Dr. Adolph, Germany [5/7/2008 1:43:00 PM CET]
[#3756] Thank you very much - I come back to you when I have further questions!

Customer Service, Bang & Olufsen [5/7/2008 1:41:00 PMCET]
[#3755] Answer to post #3754
I am afraid that we are not able to recommend a Blu-ray player.

Dr. Adolph, Germany [5/7/2008 1:39:00 PM CET]
[#3754] Okay - I have one question more: actually B&O is not offering a Bluray Player. So I have to take another product. Can you recommend a product (Panasonic or Sony or something else) what is communicationg with the software of the BeoVision 7-40 MKIII with any technical problems?

Customer Service, Bang & Olufsen [5/7/2008 1:37:00 PMCET]
[#3753] Answer to post #3752
At this point, I am afraid that we are not able to inform about the situation with a 100 Hz screen.

Dr. Adolph, Germany [5/7/2008 1:36:00 PM CET]
[#3752] I assume that B&O is coming with a 100Hz display in the future. Make´s it sense to wait for that?

Customer Service, Bang & Olufsen [5/7/2008 1:34:00 PMCET]
[#3751] Answer to post #3750
The BeoVision 7-40 MKIII is Full HD, but not a 100 Hz screen.

Dr. Adolph, Germany [5/7/2008 1:33:00 PM CET]
[#3750] Okay, but the BeoVision 7-40 MKIII is HD ready as far as I understood, so I don´t need that kit. What´s about the 100Hz technique? Many other TV´s on the market are now available with this new technique but not B&O. This question is very similar like my first question with the 24P technique.

Customer Service, Bang & Olufsen [5/7/2008 1:29:00 PMCET]
[#3749] Answer to post #3748
The HD ready kit is for TVs which are not HD ready. The DVB-S module is for SDTV.

Dr. Adolph, Germany [5/7/2008 1:26:00 PM CET]
[#3748] In the German price list I found a position called "HD ready kit price 345,--€" What is a HD ready kit?? Next question: B&O is offering a DVB-S Module - is that module for HDTV or SDTV?

Customer Service, Bang & Olufsen [5/7/2008 1:25:00 PMCET]
[#3747] Answer to post #3744
The BeoVision 8 cannot detect that you have active speakers set on the TV when it is a third party product. Therefore it is not possible to use the speaker option.

Customer Service, Bang & Olufsen [5/7/2008 1:23:00 PMCET]
[#3746] Answer to post #3743
I mean ofcourse when the software is available, your Bang & Olufsen dealer can do the upgrade. It is not possible to do yourself. Please talk to your dealer about the condition for a software upgrade.

Customer Service, Bang & Olufsen [5/7/2008 1:21:00 PMCET]
[#3745] Answer to post #3742
We prefer handling this chat in English. We have still not finished the translation of the entire website to Danish.

sgo, Denmark [5/7/2008 1:21:00 PM CET]
[#3744] Hej kundeservice, Jeg har et Beovision 8 tv som jeg har tilsluttet til en 3. parts forstærker gennem PL. Hvorfor er det ikke muligt at sætte TV'et i speaker option 3?(Sådan der kommer lyd ud af PL)

Dr. Adolph, Germany [5/7/2008 1:21:00 PM CET]
[#3743] What does the term "...when this is possible." mean? Most probably you mean the "availability" of the software upgrade. It should be technically possible! Can I make the software upgrade for myself or is this a job for a B&O center? In the second case it would generate extra costs?!

HELGE KROHN , Denmark [5/7/2008 1:19:00 PM CET]
[#3742] Hej hvorfor er det kun del af B&O hjemmeside der er på Dansk?

Customer Service, Bang & Olufsen [5/7/2008 1:17:00 PMCET]
[#3741] Answer to post #3740
You can buy the TV now and then have it software upgraded when this is possible.

Dr. Adolph, Germany [5/7/2008 1:16:00 PM CET]
[#3740] That means that I should not buy the BeoVision 7-40 MKIII yet but in August or September? Is that correct?

Customer Service, Bang & Olufsen [5/7/2008 1:13:00 PMCET]
[#3739] Answer to post #3738
We are still working on a solution for the BeoVision 7-40 MKIII to handle 24P. We expect the software to be released during this Summer.

Dr. Adolph, Germany [5/7/2008 1:10:00 PM CET]
[#3738] Okay! I´m interested in the Beovision 7-40 including the Beosystem 3. Can this system show video material with the so-called 24P-technique. 24P is closely linked to Bluray DVD material.

Customer Service, Bang & Olufsen [5/7/2008 1:09:00 PMCET]
[#3737] In English please

Offline

Coolskin (archived)

Bronze

491 posts

Posted July 9, 2008 at 07:29 GMT

#1753103

Customer Service, Bang & Olufsen [7/9/2008 1:01:00 PMCET]

[#3880] The chatroom is now open

Customer Service, Bang & Olufsen [7/2/2008 1:02:00 PMCET]

[#3879] The chatroom is open

Customer Service, Bang & Olufsen [6/25/2008 2:03:00 PMCET]

[#3878] The chat room is now closed

Customer Service, Bang & Olufsen [6/25/2008 2:02:00 PMCET]

[#3877] Answer to post #3876

We will advise you to bring your system to your Bang & Olufsen dealer for a check.

Gail, China [6/25/2008 2:02:00 PM CET]

[#3876] My system will not accept a CD. It re-opens when I insert a CD. What is the problem andhow can I fix it?

Customer Service, Bang & Olufsen [6/25/2008 2:00:00 PMCET]

[#3875] The chat room will close in a few minutes

Customer Service, Bang & Olufsen [6/25/2008 1:59:00 PMCET]

[#3874] Answer to post #3873

No, the sound cannot be changed either from the system in the living room. You might try to change the location of the BeoLab 2000 as this will change the sound performance.

preben, Denmark [6/25/2008 1:57:00 PM CET]

[#3873] Sorry, so the only way i can change the sound, is by changing the bass and treble on my system in the livingroom ? Preben

Customer Service, Bang & Olufsen [6/25/2008 1:53:00 PMCET]

[#3872] Answer to post #3871

We would like to keep this chat room in English. However it is not possible to change the bass and treble on the BeoLab 2000.

preben, Denmark [6/25/2008 1:48:00 PM CET]

[#3871] Hej support Har et spørgsmål vedr. en Beolab 2000. Er det muligt at justere bas og diskant på denne, eller kører den sammen med hovedsystemmets opsætning ? Preben

Customer Service, Bang & Olufsen [6/25/2008 1:48:00 PMCET]

[#3870] Answer to post #3869

Please write your entry in English

Dirk Wortmann, Germany [6/25/2008 1:46:00 PM CET]

[#3869] Hallo, ich habe mir vor ca. 2 Jahren bei einem B & O Händler ein gebrauchtes Beocenter 9500 gekauft. Es sah aus wie neu und funktionierte auch einwandfrei. Seid ca. 6 Monaten habe ich ein Problem mit dem CD Laufwerk, d. h. die CD´s werden nicht mehr richtig abgespielt.(Sie springen von Sequenz zu Sequenz) Das CD Laufwerk wurden daraufhin beim Händler gereinigt und funktionierte dann auch 2 Monate. Jetzt habe ich das gleiche Problem wieder. Gibt es noch eine CD Laufwerk für das Beocenter 9500, welches mein Händler mir einbauen könnte? Ich habe ausserdem in Foren gelesen, dass es zu 99 % in allen Fällen an einem Elektrokondensator liegen würde. Nach dem Austausch des Kondensators würde das CD Laufwerk wieder super funktionieren. Da ich das BEOCENTER 9500 nicht verschrotten möchte, da sein Zustand wie neu ist, würde ich mich über Ihre Hilfe sehr freuen. mfg Dirk Wortmann

Customer Service, Bang & Olufsen [6/25/2008 1:28:00 PMCET]

[#3868] Answer to post #3867

The iPod can be connected to the BeoSound 3200 via the AUX connection. Your dealer will be able to help you with the cable.

Sarah, Germany [6/25/2008 1:25:00 PM CET]

[#3867] Hello! Can you explain, how to connect my iPod to the Beo 3200? I lost my user guide. Thank you!

Customer Service, Bang & Olufsen [6/25/2008 1:01:00 PMCET]

[#3866] The chat room is now open

Customer Service, Bang & Olufsen [6/18/2008 2:04:00 PMCET]

[#3865] The chat room is now closing.

Customer Service, Bang & Olufsen [6/18/2008 2:04:00 PMCET]

[#3864] Answer to post #3863

I answer in English, as we have to keep the language in English in the chat room. It is not possible to say what may be the reason for the defect, and therefore it is also difficult to say whether it can be repaired. But I would think that it is possible to repair the telephone. Please contact your Bang & Olufsen dealer in order to have the telephone checked and repaired.

Lasse Møhl, Denmark [6/18/2008 1:56:00 PM CET]

[#3863] did you get anything from me - like this before: Lasse Møhl, Denmark [6/18/2008 1:17:00 PM CET] Hej B&O, jeg har 2 spørgsmål angående en Beocom 4, Park 36-001021727127, Serie 183 487 50, 05 w6 vedrørende henholdsvis glasset/ruden og akkumulatoren! I ruden er der kommet en lille tegning/revne eller hvad jeg skal kalde den. Det ligner ikke noget vi har lavet. Kan det repareres og hvordan? venlig hilsen, lasse møhl

Customer Service, Bang & Olufsen [6/18/2008 1:55:00 PMCET]

[#3862] Answer to post #3861

Hello

Lasse Møhl, Denmark [6/18/2008 1:53:00 PM CET]

[#3861] hello

Stefan, Romania [6/18/2008 1:34:00 PM CET]

[#3860] I am sure that the Ouverture is ok as I have played it with other speakers ... but I can't say the same for the Beolab 6000 speaker. Thx anyway. Regards, Stefan.

Stefan, Romania [6/18/2008 1:33:00 PM CET]

[#3859] thx a lot for your advice

Customer Service, Bang & Olufsen [6/18/2008 1:26:00 PMCET]

[#3858] Answer to post #3857

It could also be other reasons. But it is difficult to tell from here what could be the reason. The speaker or BeoSound Ouverture could be defective. In that case it would be necessary to contact a dealer/workshop in order to have the products checked and repaired.

Stefan, Romania [6/18/2008 1:24:00 PM CET]

[#3857] or could it be other reasons ?

Stefan, Romania [6/18/2008 1:24:00 PM CET]

[#3856] Should I ask someone from B&O service in romania to help me ?

Stefan, Romania [6/18/2008 1:24:00 PM CET]

[#3855] I have used two different cables and tried to use both powrlink sockets on ouverutre and beolab No result ... :(

Customer Service, Bang & Olufsen [6/18/2008 1:23:00 PMCET]

[#3854] Answer to post #3852

You can download the user guide from our website (register under Community)free of charge. Please make sure to download the "old" version of the guide, not the latest one, as your base is probably a different one. You can also write to us through our website, and we can try to help via e-mail.

Customer Service, Bang & Olufsen [6/18/2008 1:22:00 PMCET]

[#3853] Answer to post #3851

It is possible to use just one speaker. So the reason for the problem is not caused by just having one speaker. It is difficult to say what could be the reason for the problem. But it is necessary that the Power Link cable you use is OK. You could also try to move the cable to the other Power Link socket of BeoSound Ouverture, in order to ensure that it is not the socket in the system that is defective.

kerry, United Kingdom [6/18/2008 1:19:00 PM CET]

[#3852] thanks for the reply. i do not have the user guide anymore cause i actually replaced the old one, and the new handset was just sent not the whole phone, so am actually using my old base. what can i do

Stefan, Romania [6/18/2008 1:19:00 PM CET]

[#3851] I have some problems with a B&O system I bought these days and I thought your experience in selling B&Os could help me. I have a Beosound Ouverture produced in 1991 and I just bought one (only one speaker) Beolab 6000 active speaker. After I connected the speaker to the power supply everything looked ok - the red led of the 6000 lighted. I connected the Powerlink cable from the Ouveture to the Beolab 6000 speaker and it seems the LED doesn't go green. It seems that the audio signal from the Ouverture is not passed to the Beolab 6000. I have switched the bottom button of the Beolab to be left speaker and then right and nothing happens. The speaker led remains red and no music is heard. My question is... it is absolutely necessary to have two speakers in order that the system to work ? Can I use a single beolab 6000 speaker with the beosound ouverture at least to test the speaker ? Any advice should help. I have tried all the possibilities and no result till now. 

Customer Service, Bang & Olufsen [6/18/2008 1:19:00 PMCET]

[#3850] Answer to post #3848

Which system do you have and what is the problem?

Stefan, Romania [6/18/2008 1:19:00 PM CET]

[#3849] can anyone help pls ?

Stefan, Romania [6/18/2008 1:18:00 PM CET]

[#3848] I have a problem with a B&O system

Stefan, Romania [6/18/2008 1:17:00 PM CET]

[#3847] Hello

Lasse Møhl, Denmark [6/18/2008 1:17:00 PM CET]

[#3846] Hej B&O, jeg har 2 spørgsmål angående en Beocom 4, Park 36-001021727127, Serie 183 487 50, 05 w6 vedrørende henholdsvis glasset/ruden og akkumulatoren! I ruden er der kommet en lille tegning/revne eller hvad jeg skal kalde den. Det ligner ikke noget vi har lavet. Kan det repareres og hvordan? venlig hilsen, lasse møhl

Customer Service, Bang & Olufsen [6/18/2008 1:14:00 PMCET]

[#3845] Answer to post #3844

Sorry for this late reply. The handset/base registration procedure is described in the user guide. The procedure is different depending on which base station you have. If you have the BeoLine MK II base station you can open the base for registration by connecting it to a power outlet. The base will start flashing which indicates that you can now register the handset. The base will flash in five minutes. This means that you have to register the handset within these five minutes. You can access the base registration through the BeoCom 6000 settings menu.

kerry, United Kingdom [6/18/2008 1:02:00 PM CET]

[#3844] i have a new beo 600 phone, how can i register it to start working. i live in london

Customer Service, Bang & Olufsen [6/18/2008 1:00:00 PMCET]

[#3843] The chat room is open

Customer Service, Bang & Olufsen [6/11/2008 2:01:00 PMCET]

[#3842] The chat room is now closing.

Customer Service, Bang & Olufsen [6/11/2008 2:01:00 PMCET]

[#3841] That chat room closing.

Customer Service, Bang & Olufsen [6/11/2008 1:57:00 PMCET]

[#3840] The chat room will close in three minutes.

Customer Service, Bang & Olufsen [6/11/2008 1:32:00 PMCET]

[#3839] Answer to post #3838

Please write in english only.

delafolye, France [6/11/2008 1:32:00 PM CET]

[#3838] comment savoir si nous avons été livré d'un model d'expo à la place d'un model neuf

Customer Service, Bang & Olufsen [6/11/2008 1:18:00 PMCET]

[#3837] Answer to post #3836

You are welcome.

William, Hong Kong [6/11/2008 1:14:00 PM CET]

[#3836] Thanks

Customer Service, Bang & Olufsen [6/11/2008 1:11:00 PMCET]

[#3835] Answer to post #3834

The television may have developed a defect. I recommend that you contact an authorized dealer about this. Find your nearest dealer here: http://www.bang-olufsen.com/page.asp?id=4

William, Hong Kong [6/11/2008 1:10:00 PM CET]

[#3834] Hi! Yesterday, my TV suddenly stopped having any sounds. Do you think you can help me fix the problem?

Customer Service, Bang & Olufsen [6/11/2008 1:09:00 PMCET]

[#3833] Answer to post #3832

Nej det kan vi ikke oplyse. Vi kan dog oplyse produktionsperioden hvis du kan oplyse det firecifrede typenummer.

hanne, Denmark [6/11/2008 1:06:00 PM CET]

[#3832] Kan du via serienr. på vort fjernsyn oplyse hvilken årgang den er fra - det er et mx400 med S/N 15402095

Customer Service, Bang & Olufsen [6/11/2008 1:00:00 PMCET]

[#3831] The chat room is now open.

Offline

Coolskin (archived)

Bronze

491 posts

Posted July 30, 2008 at 07:04 GMT

#1753104

Coolskin, Netherlands [7/30/2008 1:01:00 PM CET]

[#3945] Hi again.

Customer Service, Bang & Olufsen [7/30/2008 1:01:00 PMCET]

[#3944] The chatroom is now open

Customer Service, Bang & Olufsen [7/23/2008 2:09:00 PMCET]

[#3943] Answer to post #3942

You are welcome. The chat room is now closing.

Pattabhiraman, India [7/23/2008 2:08:00 PM CET]

[#3942] ok thanks very much indeed

Customer Service, Bang & Olufsen [7/23/2008 2:07:00 PMCET]

[#3941] The chat room will close in two minutes.

Customer Service, Bang & Olufsen [7/23/2008 2:06:00 PMCET]

[#3940] Answer to post #3938

Please write us an e-mail about this. We need to look into this.

Customer Service, Bang & Olufsen [7/23/2008 2:05:00 PMCET]

[#3939] Answer to post #3937

The case for the Earphones do not come with BeoSound 6.

Pattabhiraman, India [7/23/2008 2:02:00 PM CET]

[#3938] this besides i have a querry on MX4002can you please let me know the list standard and optional accessory when the product was retailed

Pattabhiraman, India [7/23/2008 2:01:00 PM CET]

[#3937] i am surprised the A8 which came with beosound6 did not have the pouch??

Customer Service, Bang & Olufsen [7/23/2008 2:00:00 PMCET]

[#3936] Answer to post #3935

Your set of A8 Earphones is also covered by the warranty. I recommend that you contact an authorized dealer about this.

Pattabhiraman, India [7/23/2008 1:57:00 PM CET]

[#3935] i presently own a beosound 6 can you please confirm if the warranty also cover the A8 as the tip of the curve which fits back to ear pinna has chipped off

chr, Denmark [7/23/2008 1:27:00 PM CET]

[#3934] ok, thx.

Dieudax, Belgium [7/23/2008 1:26:00 PM CET]

[#3933] thank you!

Customer Service, Bang & Olufsen [7/23/2008 1:26:00 PMCET]

[#3932] Answer to post #3930

No, this is not something we have tested.

Customer Service, Bang & Olufsen [7/23/2008 1:26:00 PMCET]

[#3931] Answer to post #3929

Sorry for the long wait but the part no for the bass units is 8480232 and for the tweeter it is 8480342

chr, Denmark [7/23/2008 1:20:00 PM CET]

[#3930] fair enough..., but do you have any experience of Earset2 working with XP in a somewhat fulfilling maner?

Dieudax, Belgium [7/23/2008 1:19:00 PM CET]

[#3929] reference: the partnumber used for replacement Tnx -)

Customer Service, Bang & Olufsen [7/23/2008 1:17:00 PMCET]

[#3928] Answer to post #3923

Can you please specify what you mean with reference?

Customer Service, Bang & Olufsen [7/23/2008 1:17:00 PMCET]

[#3927] Answer to post #3920

EarSet 2 is optimised for Serene, but as it follows the Bluetooth standard it will - in principle - work with any Bluetooth enabled device, such as mobile phones, PCs, smart phones etc. However, even though EarSet 2 applies the Bluetooth standard, complete compatibility of EarSet 2 with all Bluetooth devices cannot be guaranteed. Some producers may not follow the standard 100 per cent or interpret the specifications of the standard differently than Bang & Olufsen does.

Klaus, Denmark [7/23/2008 1:15:00 PM CET]

[#3926] thx

chr, Denmark [7/23/2008 1:14:00 PM CET]

[#3925] Is it possible to connect Earset2 to a win XP machine with bluetooth?

Dieudax, Belgium [7/23/2008 1:12:00 PM CET]

[#3924] there are four speakers inside the system...

Dieudax, Belgium [7/23/2008 1:11:00 PM CET]

[#3923] Hello, can you tell me the reference for the beolab 6000 speakers inside the loudspeaker system?

Customer Service, Bang & Olufsen [7/23/2008 1:10:00 PMCET]

[#3922] You can contact us directly by following this link: http://www.bang-olufsen.com/page.asp?id=67

Customer Service, Bang & Olufsen [7/23/2008 1:09:00 PMCET]

[#3921] Answer to post #3913

We can send it to you. Please write us an e-mail and we can attach the user guide in our reply.

chr, Denmark [7/23/2008 1:08:00 PM CET]

[#3920] Is it possible to connect Earset2 to a win XP machine with bluetooth?

chr, Denmark [7/23/2008 1:07:00 PM CET]

[#3919] ok

Customer Service, Bang & Olufsen [7/23/2008 1:07:00 PMCET]

[#3918] Answer to post #3912

Please write in english.

Klaus, Denmark [7/23/2008 1:07:00 PM CET]

[#3917] hej chr - jeg venter også. Jeg tror dog at en forudsætning er, at man skriver på engelsk

Customer Service, Bang & Olufsen [7/23/2008 1:06:00 PMCET]

[#3916] Answer to post #3911

Please write us an e-mail about this. We need to look into this.

chr, Denmark [7/23/2008 1:05:00 PM CET]

[#3915] hvordan får man svar?

chr, Denmark [7/23/2008 1:04:00 PM CET]

[#3914] Har man nogen erfaringer med at tilslutte Earset2 til en windows XP maskine med bluetooth?

Klaus, Denmark [7/23/2008 1:04:00 PM CET]

[#3913] Hi. I miss a user manual for my Master Control Panel 6500. Is such a manual anywhere available (e.g. for downloading)?

Klaus, Denmark [7/23/2008 1:01:00 PM CET]

[#3912] Hej jeg har et B&O system 6500 med tilhørende MCP 6500. Kan det lade sig gøre at få (evt. at downloade) en brugermanual til Master Control Panelet?

mano03, United Kingdom [7/16/2008 2:01:00 PM CET]

[#3911] any answer 4 the post 3902

Customer Service, Bang & Olufsen [7/16/2008 1:59:00 PMCET]

[#3910] The chat room is about to close.

Customer Service, Bang & Olufsen [7/16/2008 1:51:00 PMCET]

[#3909] Answer to post #3907

Please make sure that Beocenter 8500 is in standby while you delete the timer setting.

Customer Service, Bang & Olufsen [7/16/2008 1:48:00 PMCET]

[#3908] Answer to post #3905

I not caught a technician, and he asks you to look in the user guide for BeoLab 3500, page 10, where it is described how to make this sound setting. If you do not have the user guide you can download it free of charge from our website, if you register under Community first.

Customer Service, Bang & Olufsen [7/16/2008 1:47:00 PMCET]

[#3907] Answer to post #3905

You should be able to delete all timer functions in Beocenter 9500. It should work as mentioned in the user guide, and it is difficult for us to say why you cannot delete this specific timer.

Customer Service, Bang & Olufsen [7/16/2008 1:37:00 PMCET]

[#3906] Answer to post #3904

I am waiting for a technician to become available, but unfortunately he is on the phone all the time. I have not forgotten you.

Vagn Andersen, Denmark [7/16/2008 1:37:00 PM CET]

[#3905] problem start - volumen i Beolap 3500

Vagn Andersen, Denmark [7/16/2008 1:35:00 PM CET]

[#3904] I have problem to write in english. But i kan reade it. Vagn Andersen

Baerbel Gurland, Germany [7/16/2008 1:35:00 PM CET]

[#3903] How do I delete all my stored timer functions in the BEOCENTER 9500 SN10243514 June 1993. The timer was set as follows: Weekdays Monday through Friday Timer Radio Channel 4 on at 7:00 a.m. off at 8:00 am. Weekdays Saturday and Sunday Timer Radio Channel 4 on at 8:00 a.m. off at 9:00 am. According to the maual I was able to delete the Weekdays timer function. but Saturday and Sunday I'm unable to delete the function instead the Radio goes on at 8:00 am doesn't go off at all at both days. Thanks

mano03, United Kingdom [7/16/2008 1:35:00 PM CET]

[#3902] i bouaght the mobile from saudi and am in london,,,when i went 2 b&o in london ,,,the ask me 2 ask at chaatroom,,,so,,,the problem again,,,i dowanlowad the softwear for samsung to my pc,,,and when i try 2 use multimedia manager,,,the can't connecte 2 the usb to my serenata

Customer Service, Bang & Olufsen [7/16/2008 1:31:00 PMCET]

[#3901] Answer to post #3899

Please keep the language in English in the chat room. I will be back with an answer in a minute.

Customer Service, Bang & Olufsen [7/16/2008 1:28:00 PMCET]

[#3900] Answer to post #3898

It is difficult for us to tell from your description what may be the reason for the problem. Have you spoken with your dealer?

Vagn Andersen, Denmark [7/16/2008 1:28:00 PM CET]

[#3899] Problem vedr. Beolap 3500 med start volumen efter mont. af Beocenter 2 i hoved rum. Hvordan kan jeg få den til være normal. VH. Vagn Andersen

mano03, United Kingdom [7/16/2008 1:15:00 PM CET]

[#3898] i have the new senereta,, i download the softwere,,,but,,for some reason cant read the usb,,

Customer Service, Bang & Olufsen [7/16/2008 1:02:00 PMCET]

[#3897] The chat room is open.

Coolskin, Netherlands [7/9/2008 2:03:00 PM CET]

[#3896] See you...

Offline

Coolskin (archived)

Bronze

491 posts

Posted August 13, 2008 at 07:22 GMT

#1753105

Coolskin, Netherlands [8/13/2008 1:18:00 PM CET]

[#3985] Hi, Last week my son kept me away from the chatter box. Maybe I can chat today for a longer period. He is now fast asleep.

Customer Service, Bang & Olufsen [8/13/2008 12:59:00 PMCET]

[#3984] The chat room is now open.

Marek, Czech Republic [8/6/2008 2:03:00 PM CET]

[#3983] Thank you - that explains

Customer Service, Bang & Olufsen [8/6/2008 2:03:00 PMCET]

[#3982] Answer to post #3980

We will try to look into this and will get back to you via email.

Customer Service, Bang & Olufsen [8/6/2008 2:02:00 PMCET]

[#3981] Answer to post #3978

a variable line from an amplifier is not powerful enough to be played with passive speakers and therefore the BeoLab 8000 amplifies the signal again.

Johan Stenberg, Sweden [8/6/2008 2:01:00 PM CET]

[#3980] Are you sure? I just deleted the files from "My Music" and after that I started scan. But the the files are still in the "Removed" folder? Any more suggestions? :-)

Customer Service, Bang & Olufsen [8/6/2008 1:59:00 PMCET]

[#3979] The chat room is closing in a few minutes

Marek, Czech Republic [8/6/2008 1:59:00 PM CET]

[#3978] I thought the signal is already amplified in amplifier and the speakers aren't doing anything additional with that - so it's not like that ?

Customer Service, Bang & Olufsen [8/6/2008 1:52:00 PMCET]

[#3977] Answer to post #3976

Yes they should also be deleted from the "Removed" folder in BeoPlayer

Johan Stenberg, Sweden [8/6/2008 1:50:00 PM CET]

[#3976] So, if I delete my files and then start scanning. Will the files then be gone från the "Removed" files in BeoPort?

Customer Service, Bang & Olufsen [8/6/2008 1:50:00 PMCET]

[#3975] Answer to post #3972

They will be amplified since it is a variable line signal.

Customer Service, Bang & Olufsen [8/6/2008 1:48:00 PMCET]

[#3974] Answer to post #3973

Yes then they are permanently deleted.

Johan Stenberg, Sweden [8/6/2008 1:46:00 PM CET]

[#3973] Delete through Windows Explorer? You delete the wma-files from the computer?

Marek, Czech Republic [8/6/2008 1:45:00 PM CET]

[#3972] So the signal going thru the phono lines won't be amplified again in the speakers themself ?

Customer Service, Bang & Olufsen [8/6/2008 1:43:00 PMCET]

[#3971] Answer to post #3970

We will tru to look into this. But for the meantime it is possible through the Windows Explorer.

Johan Stenberg, Sweden [8/6/2008 1:38:00 PM CET]

[#3970] Hej, Har en BeoPort. När du har deleted spår i "N.Music", så hamnar de i folder "Removed". Här har de endast möjlighet att "Restore". Jag vill kunna "Remove" för alltid, dvs få bort min nettmusik från BeoPort för att därmed kunna starta om på nytt?

Customer Service, Bang & Olufsen [8/6/2008 1:35:00 PMCET]

[#3969] Answer to post #3968

It is not possible to purchase spare parts as a private customer, but it can repair at an authorised service center. However I cannot guarantee that everything can be repaired.

Victor, Denmark [8/6/2008 1:33:00 PM CET]

[#3968] Another question. Have a BC9500, for how long time can I get spare parts?

Customer Service, Bang & Olufsen [8/6/2008 1:30:00 PMCET]

[#3967] Answer to post #3966

The BeoLab 8000 has a Phono (line) connection, which you should be able to use

Marek, Czech Republic [8/6/2008 1:29:00 PM CET]

[#3966] Here's another one - I'm planning to buy Beolab 8000 loudspeakers - Will I be able to connect them to the regular receivers like Onkyo TX-NR905 in my case ? THX

Victor, Denmark [8/6/2008 1:19:00 PM CET]

[#3965] ok..thanks anyway

Customer Service, Bang & Olufsen [8/6/2008 1:18:00 PMCET]

[#3964] Answer to post #3963

I am afraid that we are not able to help you with the repair of a Beolit 700. We do no longer have the service manual for this model.

Victor, Denmark [8/6/2008 1:14:00 PM CET]

[#3963] Hello there. I have an old BeoLit 700. I decied to dust it off the other day, and I took the front panels off then a little brown piece of plastic (2,3 X 3) came out. It looks like it have been glued before, but I can't see where it have been placed before, and I don't even know what it is. Can help?

Marek, Czech Republic [8/6/2008 1:08:00 PM CET]

[#3962] It's probably gonna be the easy one but somehow can't figure it out

Customer Service, Bang & Olufsen [8/6/2008 1:05:00 PMCET]

[#3961] Answer to post #3960

I will check up on this and make sure that you will get an answer as soon as possible.

Marek, Czech Republic [8/6/2008 1:03:00 PM CET]

[#3960] Hello, I've contacted you with the request erarlier this week - No [Incident:080805-000032] - could you please let me know if there's any development or you can help me solve the problem on-line now ?

Customer Service, Bang & Olufsen [8/6/2008 1:01:00 PMCET]

[#3959] The chat room is now open

Customer Service, Bang & Olufsen [7/30/2008 1:58:00 PMCET]

[#3958] The chatroom will close in a few minutes

John Dixon, United Kingdom [7/30/2008 1:47:00 PM CET]

[#3957] hmm, ok, thanks

Customer Service, Bang & Olufsen [7/30/2008 1:45:00 PMCET]

[#3956] Answer to post #3955

We would suggest that your colleague contacts an authorised dealer in London: http://www.bang-olufsen.com/page.asp?id=4 - He can refer to an authorised workshop if necessary.

John Dixon, United Kingdom [7/30/2008 1:43:00 PM CET]

[#3955] My colleague has a B&O bluetooth headset which he uses with his blackberry handset. It has stopped working. Who can take a look at this in London - are there any authorised service agents? Thanks in advance.

John Dixon, United Kingdom [7/30/2008 1:41:00 PM CET]

[#3954] Hi

Customer Service, Bang & Olufsen [7/30/2008 1:29:00 PMCET]

[#3953] Answer to post #3952

You will need to contact an authorised Bang & Olufsen dealer. You can find dealer addresses from our website: http://www.bang-olufsen.com/page.asp?id=4 He will also be able to inform you of the costs to have the product added, as I do not have any prices here.

Chris, Australia [7/30/2008 1:26:00 PM CET]

[#3952] Thank you for your feedback. Who do I contact to have the box added and what is the cost approx.?

Customer Service, Bang & Olufsen [7/30/2008 1:24:00 PMCET]

[#3951] Answer to post #3950

We have to say that this Panasonic box is not in the list of compatible boxes which can be controlled with Beo4/Beo5. We have two Panasonic DMR boxes in the list, i.e. DMR-BW900 and DMR-EX100. Whether DMR-XW 300 will become available in the future, I cannot say today. But you can contact your dealer and ask him to give this feedback to our system, so that it will be considere for future updates. You can also choose to have this box added at your own expense.

Chris, Australia [7/30/2008 1:19:00 PM CET]

[#3950] Hello, I have a Panasonic DMR-xw300 set top box and would like to connect to my system using the set-top box controller but cannot find the model details from the models available. Are there any updates to the Beovision 7 that will enable me to access my set-top box using the Beo4?

Coolskin, Netherlands [7/30/2008 1:09:00 PM CET]

[#3949] He's awake now, sorry.

Customer Service, Bang & Olufsen [7/30/2008 1:09:00 PMCET]

[#3948] Answer to post #3947

Nice to hear. Hope you enjoy our day off.

Coolskin, Netherlands [7/30/2008 1:07:00 PM CET]

[#3947] Wednesday is my day off. I'm at home, chatting with you. I'm able to do that because our son is fast asleep. When he wakes up I have to leave...

Customer Service, Bang & Olufsen [7/30/2008 1:04:00 PMCET]

[#3946] Answer to post #3945

Hi, welcome to the chatroom

Offline

Peter

Gold

10830 posts

Posted August 13, 2008 at 11:58 GMT

#1753106

I had not realised that they were still doing this! The quality of answers unfortunately has not changed much! 😂 We do have the service manual for the Beolit 700 by the way! Both sorts! 😂

My B&O Icons:

Offline

9_LEE

Bronze

5593 posts

Posted August 13, 2008 at 12:09 GMT

#1753107

Is it me, or does this look like a waste of time for B&O ? Too little time, and not enough means to express the true nature of the problem by typed chat - resulting in a bit of a 'bun fight'.. I bet the guy at B&O goes straight for a strong coffee after that.

Are 'contact your dealer' or 'RTFM' on some kind of 'hot-keys' too? 😛

It just makes me aware that we are doing a darn fine job here!

Lee

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B&O Chat 02-2008

Coolskin (archived)

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