Dear BeoWorld,
I have been struggling with this issue for the last several months.
I currently have a Beosound Shape installed in the Jamin configuration (1X Amp, 2 speakers, 1X Beosound Core). I also own two BeoVision Eclipses (one 65 inch and one 55 inch).
I use Apple Music with Airplay 2 and it seems that everytime I connect and start playing music to my shape, it drops out after about 20 seconds of playing. The airplay icon in the Apple Music turns yellow and the music stops. If I click the "play" button again, it will work normally. I have found this to consistently occur if I haven't used my Beosound Shape after a few hours (i.e. first time after work or first thing in the morning). This issues does not occur with any of my other B&O products connected to the same network (i.e. BeoVision Eclipses) using Airplay.
All my B&O devices are connected via ethernet to a Netgear Nighthawk switch and router (S8000 switch, RAX120 router).
I have tried without success on the following:
- Contacting B&O. No clear answer after a few logs being sent. They replaced my core, but the problem continues. I'm not sure if it would be the amp, but am open to your thoughts on this.
- Multiple factory resets, no success
- Connecting via WiFi/Bluetooth, no success
It is a very annoying problem for a system I paid a premium for. I look forward to anyone's thoughts on this. Thanks a lot in advance.