Hello,

First time here and hoping to find some help.

I have 3 BeoCom 6000 phones that have been working without problems. Last night, however, I discovered that one of the handsets has a busy signal and I haven't been able to get a dial tone. I can get a dial tone with the two other handsets, no problem. The odd thing is that all the menus, phone book, caller ID, are working. These are other things I've discovered:

1) When receiving an outside call the "busy signal" phone rigns but I cannot answer the call both by pressing the button or with AUTO OFF HOOK YES.

2) If I try to call the "busy signal" handset from the other two handsets you hear a single tone, a pause and a then busy signal.

3) If I call "all the hnadsets" from the two that are working, the one with the "busy signal" rings but you can't answer the call.

4) If I try to place a call between the two handsets that have a dial tone you hear a single tone, a pause and a then busy signal.

5) If I go to the HANDSET/BASE menu in the "busy signal" handset and select, for example, HANDSET NAME it goes 

BASE CONNECTION WAIT...

BASE CONNECTIO *****BUSY*****

This last piece seems to indicate that the handset is having problems connecting to the base but, if that's the case, how come I can access the phone book, etc.

6) If I click on SELECT BASE it display the correct base

BASE 01/01

36-000077003172 

7) The indicator light flashes red as if the line was busy or we had new calls in the caller id.

I have powered the phone off a few times but that doesn't do the trick. Any help is appreciated.

Thanks,

Jose