If you are using an NL/ML Converter in an integrated setup with a Moment, there is a known problem with the latest version of the Moment's firmware. It sounds like the problem that you're having. You need to contact BeoCare with the serial numbers of your Moment and request a firmware rollback to an earlier version. They are not fast in responding.

It's likely the problem with the Moment's firmware rather than that of the Converter.

Gary Nelson wrote:

Dear all,

Currently my Beolink Converter NL/ML is running this software:

Software status - Current version 1.4.0.18322

If I click on the button to check available software it simply recycles and I had assumed that it does not report any more recent updates that I must be bang up to date.  However a bit of research on here: link I see there is a 19930 version and a 20048 signed version in the test directory.

Gary

Can`t be the latest version ...(?)

my BLC has

1.4.3.19864

from Dec 2015

 

Stefan

As I thought, Stefan.

When I try and check for latest version the page simply refreshes and does not present a newer version to install.

I must be doing something really silly.

btw thanks for responding and trying to help me.

Gary

stefan wrote:

Gary Nelson wrote:

Dear all,

Currently my Beolink Converter NL/ML is running this software:

Software status - Current version 1.4.0.18322

If I click on the button to check available software it simply recycles and I had assumed that it does not report any more recent updates that I must be bang up to date.  However a bit of research on here: link I see there is a 19930 version and a 20048 signed version in the test directory.

Gary

Can`t be the latest version ...(?)

my BLC has

1.4.3.19864

from Dec 2015

Stefan

Stefan is right, that's the latest version (at least the last official released)! All my BLC's are running on this version.

 

Hi Gary, I had this issue with a brand new converter updating last year. I contacted b&o support and their solution was to make sure the timezone was correct. I set it, then went away on holiday for a week leaving it off and when I returned turned it back on and it updated. Whilst you may not be able to go away on holiday right now due to covid, leaving it off for a couple of hours or overnight then powering back on may do the trick :)

Rob.

Thanks for your advice, Rob.

I can't see anywhere on the MLC where I can set a time zone, though that said I could easily have overlooked it!

I have set the Time automatically on my MLGW to take that from t'internet

I did find a form that I will use to send the query to B&O Support to see what they say.

Having a look at my System Log, I do not that the timings are an hour out due to British Summer Time, I assume.

Still can't see how to adjust the time in the BLC to match that of my MLGW which is set automatically from internet.

I have a very similar problem, did you get anywhere? 

Paul 

Sadly not.

I have not looked at the probably scary cost of getting it repaired.  I took a step backwards and integrated my MLGW with my BLC.  If you do enquire about the cost of a fix I will be pleased to know

Cheers

Gary