I have a BO television BV10-40 installed new in June 2013, and faulty since July 2018.
The diagnostic has been determined as a faulty T-con card. I am explained by BO that the entire LCD panel (the television itself) needs to be replaced (as the T-con card is inside the LCD panel and cannot be changed separately!) and this is not possible as the model is obsolete ... after 5 years.
I do not accept such a commercial strategy of a Company such as BO: dropping customers after 5 years explaining them that what they have purchased is obsolete and just needs to be replaced by a new equipment!
I have written to Mr Henrik Clausen, the President of BO in Denmark, explaining the above situation and I got a response from the BO Customer Service explaining the same: they cannot do anything for me. I just have to purchase a new system!
This situation is not acceptable to customers of BO who do pay a high market price for an expected reliable product which is declared obsolete after 5 years, in my case.
I propose to the colleagues of this forum to make their problems with BO equipments known around them and to write to the President of BO in Denmark for him to realise that such a commercial strategy is not acceptable to customers. In my particular case, BO should provide a replacement T-con card and I can see around the forum that other BO equipments remain faulty because of lack of replacement parts.
Good day to all, Francis.