Yes, I'm experiencing the same issue and it's quite frustrating. I spend some time trying to problem solve why internet connection read "no" and still had N.Radio working fine until I read others with same problem.

The BeoSound 5 are getting old rather quickly 🙁

But I guess this is the danger with connected devices.
It's not only the hardware that gets older, services might also be removed with essentially no prior notice.

I wonder how this will affect the customers willingess to pay premium for streaming devices?

Maybe this is one reason that the BeoSound Moment was discontinued?

It wasn't long ago that Spotify and Deezer also stopped support for the BeoSound 5, removing the online streaming option which was a modern alternative to buying a CD.  I wonder how long it will remain an internet radio device?

You would think that searching metadata online, like iTunes still routinely performs, would not require so much effort and resources to the extent that a service actually needs to be discontinued.

I feel absolutely let down by Bang & Olufsen.  I bought into their concept and now they just move on without even warning customers it was about to happen and without informing customers it had happened after the event.

Very poor customer support.

Well that is the end of that then!

I wonder what protections to customers EU consumer law offers?

 

I am indeed sorry to send a such disappointing answer. I have conferred with the responsible Product Manager, who states as follows:

 

We totally understand your concerns, and we are doing our best to support all our existing products and provide software updates with new features, whenever possible.

Unfortunately, there are some situations where this is not possible. Especially when external services, on which we have no direct control, are involved. The BeoSound 5 CD metadata was such a case, as the number of users that still use this functionality is very limited, and being able to provide an alternative solution is also not feasible. Having said that, please bear in mind that the product is still fully functional; All existing CDs that have been ripped can continue to have their metadata. And new CDs can be ripped, but the metadata layer will not be available, unfortunately.

 

Kind regards,

 

I cannot believe that this function has been lost. Let alone without any announcement!

I happened to come across this thread whilst searching the net for a solution. I too feel very let down by B&O customer service, this function was one of the main selling points for me, especially when I consider the capital outlay that went into the hardware.

The least that B&O can do is provide an explanation/patch on how the required information can be entered manually so that it is displayed on the BeoSound 5

sfbeo21 wrote:

The least that B&O can do is provide an explanation/patch on how the required information can be entered manually so that it is displayed on the BeoSound 5

Will the Bliss Music Tagger software display album art on BS5 when just playing a CD and not ripping it??

I have never been a fan of the CD ripping device (and I have one!): I mean the ripping works fine, but compilations or multiple CD albums always get messed up afterwards on the BS5. Furthermore, the album art it adds is crappy (low resolution), assuming it is actually found.

The solution? If you have a PC, rip the CDs in FLAC and use MP3Tag (it's free!) to do the tagging yourself and add proper album artwork. And where do you get album artwork in the perfect resolution? iTunes of course, which provides (practically) all the album artwork you need in the optimal resolution, i.e. 600x600 pixels in 16 mio colours. If iTunes doesn't have the artwork, scan your CD covers yourself. Once you have done that, you transfer your perfectly-tagged files with beautiful artwork to the BM5.

So yes, all this does take extra time! But afterwards, you have all your albums in the correct order on your system, and displaying optimal artwork (Steve Jobs would use the term 'gorgeous' I think).

I hope this helps!