BeoLab 3500 IR receiver issue

17 replies

Hi,

I have a problem with my BeoLab 3500 :-(

The other day I had to unplug it for a while and since then it doesn't take any commands from my beo4 anymore. I tried two different remotes (beo4) and also made sure that they worked elsewhere. There is no problem with the remotes. The link connection is also working fine, since I can play music by using the hardware button the front: it plays as used to.

Now the question is: can this be a software issue or do you think it's a hardware thing? How can I fix it?

Cheers,

Johannes

Perhaps the BeoLab is in Option 0, where it does not respond to IR commands.  If the BeoLab is in a room without any other B&O devices, it needs to be in Option 6.

To resolve this:

Turn both central B&O system and BeoLab to standby.

On the Beo4, press the POWER button and LIST together.  Then press LIST until OPTION is shown, press GO (centre button), and then press LIST twice to show L.OPT.  Then press 6.  The power light on the BeoLab may blink to show that it has been accepted.

Location: Warwickshire, UK

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-10.png Beovision-10.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H4.png Beoplay-H4.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-A2.png Beoplay-A2.png

Thanks, I'll try that, but with option 4 as the units are in the same room.

Do I point the remote at the BL3500 for the setting or at the BS9000 (connected via beolink wireless 1)?

Cheers,

Johannes

Point the remote at the BL3500.  And yes, in your setup Option 4 should be best.

I hope it works!

Location: Warwickshire, UK

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-10.png Beovision-10.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H4.png Beoplay-H4.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-A2.png Beoplay-A2.png

Unfortunately it didn't work. I tried both with the remote in link mode and the regular one. I also teiwt acessacce the service menu, but no response.

Thanks a lot, I will try that!

Thanks a lot, I will try that!

Thanks again, replacing the cap worked! If anyone is having the same problem: if you don't want to unmount the plastic casing on the PCB you could probably fix it without doing so. The capacitor in question is all the way on the left side and one might just be able to do it with the plastic on. 

Removing the plastic requires de-soldering at least the LED and the photoresistor, better also the two IR receivers. The display is not soldered and can be pulled out of its socket

Just email you. Need advise on how to replace the cap without removing the plastic. 

Just to be clear, are we talking about this capacitor (the silver one in the middle of the photo)? I’m really not sure how you would un-solder then re-solder that one - even if I could get to it!

 

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