Hello,
I'll start by complimenting the headphones. I think they are great. Sounds is ace, battery is ace, they are super comfortable, Its pleasure to wear them everyday.
One feature that had really peaked my interest when i bought them was their abiity to determine automatically that they had been taken off.
However after 2-3months of daily use, I am reaching the conclusion that the device in incapbale of accurately determining if it is being worn. B&O I would like to provide you with some insight, I do hope this will be picked up and improved, at this point in time I classify this as a serious defect - it is breaking my user experience.
Devices tested - Iphone 6 and Nokia 6, appliction tested on audible 1 youtube both phones. Music player on nokia only.coinnected via bluetooth and cable.
In all cases, the headset stops at random intervals. It will often work perfectly fine for 40mins then just stop. then I press play and it stops after 5-10 secs and this pattern will repeat itself for the next 10 mins until im fedup turn them off and stop using them. This behaviour happens everyday on my way to work and on my way back from work.
Other odd behaviour, following the above symptoms if I arrive at home or the office and put the headphones down after they are on my head (not around my neck) they will start playing. I then press stop on my phone and they do but thn 2minutes later they start again. The headphones have not been touched or moved during this behaviour.
Patterns of resolution that lead me to believe it is the 'on head/off head' sensor that is at fault. After the intermittent stop/start playing begins to happen, i will sometimes take them off. then 30secs later put them back and they will resume playing just fine with no problems for another good length of time. Yet as alawys the symptoms will probs repeat if I wear them for any significant length of time.
Other resolutions are sometimes just pull one ear piece away from my ear by an inch thgen let go. The headphones will then start playing. Or change how the headphones sit on my head and this can resolve the intermittment stop/start.
For now as this feature is broken I would like to turn it off, how can I do this. Do B&O know about the problem and are you working to resolve it?
