mickhoog wrote:

I've lost interest in BnO as well. What would have kept me as a customer is if they looked after me with my failed Encore and if I wasn't made to feel as bad as I did. I would have liked a bv11 and the new surround sound but quality issues with a product that failed from day one and took 4 months to rectify is farcical. I simply don't trust what they say and that the quality for a high end product is not there (for me) .

30 percent of their sales base should be new customers showing the business is growing.

I appreciate that a lot of people admire the JJ or DL stuff but I prefer the newer stuff. We are all different.

Barry Santini wrote:

 

I can think of no software-based products that are born new, fully-hatched and without conflict. Get used to it. It eventually gets fixed.

I agree, and not only that but bs5 can also be annoying cause of house wlan issues. And that shouldn't judge the magic behind it. 

Silly me , there's me going thinking there's a thing called Free Speech...tut tut

Try asking some of the disgruntled dealers what they think about bno's tactics these days...?

Personally I'd hate to be in their shoes , it's one thing spending a few quid on bno stuff , imagine having your livelihood and future invested in their wacky incoherent plans ??

Trip's been very quiet over the whole thing - maybe he's gone bust too !??

Not good...........................

Razlaw wrote:

Why do people who claim to have no interest in B and O, continue to post on a B and O site? It would never occur to me to go to a forum on something I had no interest in, and post that I have no interest in the topic. LOL

 

This is the best comment I have seen in a long time.  You are absolutely correct.  It makes no sense for someone with no interest in B&O to post in this forum.

Flappo wrote:

A Miracle.

Personally I've utterly lost interest in bno , they've made so many promises over the years and failed to deliver. They've become a joke imo.

The old gear ,especially  the JJ stuff is still amazing to behold , the new gear is dull beyond belief in comparison. The beoplay crap is just pathetic and awful.

You are entitled to your view but I disagree.

BS5 with a different tactile user interface, in an update mode since 2009 gaining capabilities, what is dull ? 

Matrix backlight LED BV7 with beautiful design and stunning picture - not plastics, what is dull ?

Effortless integration and multiroom capability, what is dull ?

Protecting an investment with serviceability and parts.  Also in many years in the future. Not one-way appliances, what is dull ?

Why we buy the "dull gear" - because of the above...

They could start by having a non-dismissive customer service. Now if you (or at-least I) have a problem, after a few weeks of waiting for a reply from Beocare you get a somewhat politely written "shut-up!".

My dealer, although a bit disorganized sometimes is great at customer service. I can imagine dealers frustration with the mother-company.

moxxey wrote:

We only really need one thread. They shouldn't distinguish between the two. You even say yourself that BeoPlay and other changes are "massively good for the brand and was necessary to stay alive in the modern market."

Keep existing customers and bringing in new customers are not mutually exclusive.

I too find it strange to make another "brand" as the Beoplay in times of "peril"... 

For example one of the big supermarket chains in Finland is reducing its sub-brands due to the financial crisis, as more brands involves more costs.

I'm not very bothered by having a sub-brand to B&O, but I'm not sure it was the right move. Fine if it would have been a separate brand, say Mini and BMW. A BMW 1-series is an entry model BMW, but it's still a BMW. Many customers for the B&O Play brand might not even know what "B&O" stands for. We of course know a lot, but a guy/girl off the street probably don't know. I find it amazing how little people actually know about stuff they buy. Now a-days "brand loyalty" is a set of words that is absent from most peoples vocabularies. 

This is an interesting thread, just like the discussion threads on B&O's survival..I believe what has been lacking for quite some time is basically three things:

 - The WOW-factor (design and overall quality should be 100%. This also applies for software and user interfaces, not only the build quality of the hardware)

 
 - "Avantgarde-ness". They have to take the lead when it comes to innovative AV solutions instead of being a follower.

- Top-notch customer service. Make the customers feel we actually bought a lifestyle product, not just any mass produced home device.

My impression is that they fail on very simple things nowadays, that they could avoid with a little bit more care before releasing a new product ( fx. the software in the Beolit 12)

If they pay more attention to details in these areas, I guess the high prices will not be a problem.

imho  /Peter