Hi BWorldersI would like your help please.There is something wrong with my Avant and I can’t seem to work out what it might be. Before I ring the service people I thought I may ask for your assistance.I don’t think it has anything to do with my scenario testing of the beoapp this morning, but this morning i tried this:- turned on the avant via the beoapp on my iPhone - selected home media which i only set up yesterday lol (setting up a USB hard disk attached to my router and configuring it as a DLNA source in the beoapp) - and it was playing some classical music which i never play and then the stand changed positions to the audio position when i started playing - i tapped the BS1 in the adjacent kitchen and this god awful static noise came through the BS1 which i have never heard before when i was joining music sources. So i thought maybe it just doesn’t like home media to send from the router around the network and perhaps it’s better to have the USB disk attached to the avant if i wanted to join other devices. I left the USB disk in the router- i changed the source to Foxtel and then tried the tap on the BS1 again and the sound was out of sync which it hasn’t been , so i grabbed the app and changed the wireless msec delay to 40 and it was fine. - i went to turn the Avant off with the remote control and the Avant went in to the stand by (stand) position however the green light remained on the TV (thingy up the top right) so i thought that was odd however it may have been thinking it was still connected to the BS1 for some reason- So with the green light on the TV , and in the stand by position, and the screen off, however the indicator light on, i long pressed the remote stand by button to turn off all devices on the network. ... went out, came back homePut the Avant on Foxtel to the SyFy channel and after a little while the picture started changing all of a sudden. THought maybe it was a dream scene on the SyFy channel lol. Went and checked the other TV, not an issue with that scene.This is what the picture looks like - what could cause this? Looks like it is something in the resolution ? Only the picture is weird. The sound is perfect and works in all sound modes, 2.1 , 3, 5.1 etc Login to view image Login to view imageSettings on the Avant are:- HMDI 1 = XBox , i use this for 4K BR disks- HDMI 2 = Apple TV, 1080p model- HDMI 3 = Foxtel, 1080 model Next test: I changed to the Apple TV and got the same image on the screen, now i think it’s the panel?And i changed the resolutions of it and all of them were the same - i didn’t try and stream a movie Login to view imageChecking the Avant menu and the screen is perfect , no flickering at all in any of the menus like the source list, setup etc Next test: Put a BR and a 4K BR disc in to HDMI 1 (XBox), no issue Plays beautifully - Red Sparrow, btw is excellent Login to view image Login to view imageNext test: Is it the Foxtel Box? Or is the HDMI cable?- I changed the HDMI cable and put the Foxtel into the XBox HDMI port as that was the good one, same issue on the Foxtel channels- I reused the ‘good’ HDMI cable from the Xbox to the Foxtel one, same issue with the Foxtel channels - I got out my PC monitor and plugged the Foxtel box in to the PC Monitor, plays fine = no issue- I removed the Foxtel box and plugged it into my Sony OLED, plays fine = no issue Next test: Check the BV14 in the bedroom, to see if it is ok? = yes , which it should be. So in conclusion:- there is nothing wrong with the Foxtel Box from what i can tell, when i plug it in to the PC monitor or another TV there is no issue - the BV panel seems ok because on HDMI 1 with the Xbox playing a BR and a 4K BR disc no issue with the picture or sound- if i swap HDMI inputs on the Foxtel box , the bad picture quality still remains- i tried a new HDMI port for the Foxtel and the bad picture quality still remains, and then i even tested that same port and HDMI cable in the PC monitor and it was good picture quality My questions are:- Has anyone come across this before?- Is there a way to reset the BV Avant? I can’t seem to find a reset to factory settings anywhere- How do i get in to the service menu to check?- Could it be an issue with the HDMI ports? Are they fried? I dont think they are because i swapped the xbox and it worked fine in HDMI 3 as well as 1 - Could the settings in the app done something? I doubt if it would have - By me long pressing on the BROne to turn everything off after turning the Avant on with the app done something? I doubt it would have- Is it a little chip gone? Is it a resolution issue? I have now turned the Avant off in the hope it will sort it self out for a couple of hours, then hopefully i will try a reset and or check something?Being that I am in Melbourne Australia and we have no shops,i disabled the pin code so that it doesn’t stuff itself up. We do have service guys still, but before i go down that path, I thought i would ask for your helpThanks in advance- M
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What could be wrong with my Avant? 🤢
26 replies
OkSo the Avant has been off for 4 hours and in between that time, i took off the Foxtel IQ3 box and put on the Foxtel IQ2 (earlier model) from my other TV on to the AvantTurned it all on and same problem exists.Then I remember that you can plug a cable box in to the Xbox and let it pass throughSo I have done that and changed it to 50Hz and it’s perfect. Sounds better too lol. But my issue is still there, so please keep your comments coming after making a cup of tea or coffee cos that post is so long that you’ll need one hahaCheersM
Hi againNext updateI thought if the Xbox can run ok and that runs in 4K what happens if I change my 1080p Apple TV for the 4K version that is plugged in to my BV14When I changed the ATV for the 4K ATV on the Avant, no issue (good).So the issue is that the TV cannot show any device where the source is NOT 4K. So my cable box (Foxtel) even when I change it to 1080p, 1080i, 720p. At least I’ve narrowed it down... still happy to hear your thoughts.
Hi Michael,Is this the Android Avant? If so I have a reset process in a thread about the Horizon that may assist. It will involve disconnecting all external cables other than the speakers. I can’t search for it now, being on the balcony in the sun with a red... sorry.Beoaus.
Location: Australia
Hi beoaus. It’s the non android one. The android one you can reset easy 👍🏻Thanks for your reply and enjoy your red. Perfect day for it. Cheers.
Uuuh - that’s a tricky one.
Don’t know if that will help, but it is the answer to one of your questions:
’If you need to reset your television to default settings, then bring up the REGIONAL SETTINGS menu and select another country.
You will be asked to confirm the reset. All settings will be deleted and you must go through first-time setup, follow the on- screen instructions’
as written in the user guide.
I don’t know if there is any other way to do this?
Beware - you will have to make all settings again, which can be quite a job.
So be sure to make notes/take pics of your settings before you go along.
P.S. I’d remove all connections before getting on with it.
P.P.S. This is something that I would only do, if the is no other ‘cure’ to the problem/s.
MM
Location: Flensborg————Danmark
Thanks appreciate your feedback.Uuuh - that’s a tricky one. Don’t know if that will help, but it is the answer to one of your questions: ’If you need to reset your television to default settings, then bring up the REGIONAL SETTINGS menu and select another country. You will be asked to confirm the reset. All settings will be deleted and you must go through first-time setup, follow the on- screen instructions’ as written in the user guide. I don’t know if there is any other way to do this? Beware - you will have to make all settings again, which can be quite a job. So be sure to make notes/take pics of your settings before you go along. P.S. I’d remove all connections before getting on with it. P.P.S. This is something that I would only do, if the is no other ‘cure’ to the problem/s. MM There is a tv - and there is a BV.
Ok, the BeoSystem 4 version.
The Beovision Avant is based but not exactly the same as BSys4. This reset process is straight from the Beosystem 4. You may be lucky.
Otherwise, In your version some changes relate to its 4K capability. Its likely you need a call to service to reset this properly including all its capable resolutions.
I believe also that there is a video test mode that can be invoked or a manual test procedure to help. Both maybe of assistance.
Good luck, Beoaus.
Location: Australia
Thanks, i have called them and now await their response
You mention "this reset process is straight from the Beosystem 4"... were you going to write what that process was (by your sentence) or was it more for my info?
Thanks again
Last night it fixed itself and i was watching Foxtel for a few hours and this morning again it stuffed up
I tried again this arvo with Hot Seat at 5 and at 5:40 it started to go.
The resolution dependent issue (4K is okay, 1080p/i and 720p are not) points to a fault in the upscaler software or chip. Everything is scaled to the panel's native 4K resolution, and it looks like you are losing resolution and/or bit-depth (and bitmapping) in the upscale process.As the issue is intermittent, my bet is on a failing chip / board. I hope a simple board replacement will fix things (unless the board is a part of the panel, in which case the panel needs to be swapped). These repairs are usually done at the customer's home.
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