Just tried it on my BV11.

Get the rotating ring and the split second padlock image. Then the normal Smart TV page appears, with the TV picture top left, B&O adverts top right, and the various application links on the bottom two lines inc YouTube etc.

I had a connectivity issue when the BV11 was first set-up that was resolved by moving the main Internet router into the same room as the BV11.

Assuming you haven't somehow re-set something in the TV I would be inclined to turn off the router and the TV then switch them both back on at the same time. The TV should then pick-up the network and possibly will ask you for the router password again.

Graham

EDIT

That webpage will not open on my iPad..... It says that it is a local file.

Thanks Vikinger - I will try the router et al thing. Nothing in that setup changed for months (last time I fiddled with that was when I installed the NL/ML converter). Also my BV11 is connected by cable to the router, no WiFi.

The only change in my setup the last couple of weeks was adding a BL3500 to the ML network and finally digging up my Beo5 and programming it for the BV11 etc. Do you think it could have something to do with the Beo5 configuration (Option settings etc?)

I'll revert once I had a go at restarting everything.

Had a go at powering down all the equipment (BV and Router etc.) and trying again - same outcome.... grrrrr..... i suppose on the lighter side, i no longer have stuttering Youtube video's

I'll call the dealer on Monday to fix.

@berlin2010 I would suspect that a factory reset is your best solution. If it's not to much trouble and you know what your doing (and it sounds like it) I would do that and then re-setup every thing again. If that doesn't take care of it then I would say there could be something bigger at hand. 

I've had this happen to me once. The way I fixed it was by changing my country of residence through the menus and then changing it back to the correct one. This forced the set-up routine and erased all of my settings. It fixed this 'signing in' problem but left me having to re-tune and reconfigure picture and sound settings etc. I guess this is like a factory reset although I couldn't find a specific factory reset option by browsing the menus.

I went down the same path as you did in terms of looking at those web addresses. I got the same errors too but guess that these result from a non-smarttv (i.e. a laptop) trying to access them. Anyway  I'd be interested into knowing more about what this 'signing in' process entails and why it needs to happen.

I think the problem clearly relates to the firmware and that bit associated with the SmartTV aspects; there is also the 'Youtube says loading....' problem discussed previously on this forum. I contacted B&O customer services at:

http://www.bang-olufsen.com/de-CH/customer-service/contact-us

directly about the 'signing in' and the 'YouTube Says Loading...' problems and received the (usual) 'we're looking into this matter. We shall come back to you' response.' That was around two weeks ago.

Hope that helps in that somebody else has experienced the same problem.

BeoMegaMan wrote:

@berlin2010 I would suspect that a factory reset is your best solution. If it's not to much trouble and you know what your doing (and it sounds like it) I would do that and then re-setup every thing again. If that doesn't take care of it then I would say there could be something bigger at hand. 

Thanks BeoMegaMan. A Reset did indeed do the trick.

To perform the reset, access to the Customer Service Menu is required - fairly simple instructions ( Thanks BeoMegaMan - To access the service menu hit menu then select setup and hit GO. Leave the cursor at the first selection and then hit RED + GO or center button depending on the Beo4 you have.) The twist is that after much trial and error I found the only starting point from which this worked for me was Home Media i.e. first select Home Media as Source and then follow the above - any other source (TV, DTV, V.MEM etc.) simply disregarded the RED in the RED+GO sequence and you simply enter the Source List instead of a whole new Customer Service Menu

Once in the Customer Service Menu, Select "Settings" (see picture below)

Login to view image

This will take you into the Settings Menu (Apologies.. the photo below for some reason rotated to the left when I uploaded - any tips on how to fix is welcome). In the Settings Menu, navigate all the way to the bottom and select "Reset to Default"

Login to view image

Selecting this, does not actually reset anything yet, it opens yet another Menu with three options

• Reset Factory Settings
• Reset W.Media to Factory Settings
• Erase Hard Drive

Login to view image

I selected the second option "Reset W.Media to Factory Settings". Afterwards exiting the Customer Service Menu, I navigated to WebMedia and no more sign-in messages. I was presented with a Terms of Service screen that I had to accept and WebMedia back on screen.

Thanks again to all who helped.

PS. No more stuttering video in YouTube, but still the annoying "Loading.." that flashes on the screen all the time

Thanks Jonm27 - I did manage to get it fixed through a W.Media reset (seems the neatest way since as far as I can tell it only touches the W.Media settings) quite nifty though that the country of residence does something similar though.

Not surprised by B&O response - I did try them once on a different matter and got the same polite "we don't actually know what to tell you" response.

berlin2010 wrote:

 

Thanks BeoMegaMan. A Reset did indeed do the trick.

 

Anytime! I'm happy it took care of the issue!

jonm27 wrote:

I've had this happen to me once. The way I fixed it was by changing my country of residence through the menus and then changing it back to the correct one. This forced the set-up routine and erased all of my settings. It fixed this 'signing in' problem but left me having to re-tune and reconfigure picture and sound settings etc. I guess this is like a factory reset although I couldn't find a specific factory reset option by browsing the menus.

I went down the same path as you did in terms of looking at those web addresses. I got the same errors too but guess that these result from a non-smarttv (i.e. a laptop) trying to access them. Anyway  I'd be interested into knowing more about what this 'signing in' process entails and why it needs to happen.

I think the problem clearly relates to the firmware and that bit associated with the SmartTV aspects; there is also the 'Youtube says loading....' problem discussed previously on this forum. I contacted B&O customer services at:

http://www.bang-olufsen.com/de-CH/customer-service/contact-us

directly about the 'signing in' and the 'YouTube Says Loading...' problems and received the (usual) 'we're looking into this matter. We shall come back to you' response.' That was around two weeks ago.

Hope that helps in that somebody else has experienced the same problem.

 

 

It would be interesting to know if and when they respond to you....