V1-32 and IR control issue

14 replies
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Griebel (archived2)
Bronze
Posted September 12, 2017 at 20:43 GMT
#2093479
I will tell you once I have it.
A(
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adriano555 (archived2)
Bronze
Posted October 24, 2017 at 10:40 GMT
#2093480

Hello,

did you receive the pcb? Is it repaired?

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Griebel (archived2)
Bronze
Posted October 24, 2017 at 18:20 GMT
#2093481

Not yet, although it arrived for some time at the B&O store, but they need to go to the post-office to ship it to me. That's seems to be a BIG problem 😠...

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Griebel (archived2)
Bronze
Posted October 31, 2017 at 13:41 GMT
#2093482

Received the module yesterday (it's indeed the one in the picture), replaced it in the TV... but alas it still does not work. I can't control via the remotes my V1-32.

Contacted the dealer again who now says that I need to replace the entire motherboard (PCB01 Video Engine).

I prefer not to think about the cost of this repair. On top of that B&O does not take back the IR module I purchased and which was recommended by support after the early (wrong) diagnosis...😭 

I love the way B&O is handling their (still remaining) customer!

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