During the last month (at least) TuneIn has not worked through my Essence mk I. If I start a radio station on the Essence through the app, nothing happens, but it works as normal on my A6.I have reported the error to B&O support, and the first answer they gave me, was that they could recreate the error, and that it is due to an error from TuneIn, and they expect TuneIn to correct it within a week, so they closed the case.After more than a week, I asked support again, and this time they could not say when it will be corrected, so that is pretty annoying.If some of you with an Essence mk I are experiencing this error, then maybe you could also write to B&O support, so we could push them a bit more to have it solved?Is there also problems with TuneIn on Essence mk II?
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TuneIn not working on Essence mk I
172 replies
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Is there also problems with TuneIn on Essence mk II?
TuneIn is working fine on my Essence Mk II.
I hope they sort this out for you soon!
-Alex
My B&O Icons:
I have the same issue...reported to BO....solved initially (~2 months ago)....then reapeared.
told them again and still waiting
Very annoying and you can add the fact that timer and alarm not available on MK1.
Unbeliveable that things at this price are not software updated.
Same issue. Looks like Essence I is off the BeoScope for good. Funny how B&O troll this site but won't respond unless the answer is warm and fuzzy. Tune In app works great using the iPhone, and you can use the higher quality stream. Just move on. I did.
But moving on to what?Essence mk II - that is also out of production now, so I could fear, that it won’t take long, before we see the same software problems on that one...Playing from the app on the iPhone - then if you move out of reach of the Essence it will stop playing... (or am I missing something here?)The Core - this one will probably be updated for quite some time, but it is in the same price range as the Essence and will probably be prioritised according to this price tag, when new versions will come on the market in the coming years, so eventually I see the same happening here...I’m really not sure, what the best solution is - maybe I will just stick to airplay from an dedicated iPad through my Apple TV, then I don’t have to invest in expensive “beosoftware”, that only last a few years.
@MartinRK, Sorry, my point is that using iOS works fine. Grab an old iDevice and use it exclusively. The Essence is still a great product, its only the line inputs and apps don't work right. If you use it as an airplay hub, it works great and the remote is perfect for on/off and volume control. Hey, we screwed up.
Yes, I hear you. I will probably use it like that now that I have it, but basically I think it is back to be an simple, but very expensive, streaming device. The “B&O feeling” is for sure gone, If you can’t use the app to control it. I had actually been thinking of replacing the mk I with a few Essence mk II or Cores to create some multirooms in my house, but after this, I’m not sure...
I have received this information about the fix from my dealer:
Resolution
status
Update 14th May: We are working on verifying the solution for this very
unfortunate situation which is caused by a change in the way streams are
handled at our sub-supplier.
We will release a fix for this before the end of May
It is some kind of internal information, when he search for info about the error in their systems
Hopefully they are able to deliver this fix soon
Software Update for the Essence mk 1 from the 22-05 (version 4189) solves the problem with TuneIn. I did not see the waiting software update before today, because I though it was a problem with the app and not the Essence...
I had to do a factory-reset to start the softwareupdate.
But after selecting one of my favorite stored radiostations in the B&O app it plays some german unkown radiostation? It took some back and forth and some searching within the B&O app to get the right radiostation. But still my stored radiostations doesn't always start when I choose them.
Another thing is that I can't get Deezer working on my Essence mk1. Is this correct? All I get I get is that it can't play that play that song or that it can't be added to the playlist. All the others within the B&O app (M3, M5, Essence mk2 and Moment) work well.
Back to the closet I think? Worst purpose in years as it hasn't worked one day as it should.
Location: Utrecht
Quite a challenge to achieve "Less is More" while having the Beovirus.
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