Today's update. After updating the software, my A9 4th gen cannot connect to wifi??

31 replies

The Beonic Man wrote:

My BeoSound 2 disconnected from the internet after the automatic update and now won’t reconnect to Google Home. Everything was fine before. Honestly...

Do you have a mesh network? like router and satellites ?  Mine is NETGEAR ORBI. 

Google Home specifically, and not Wi-Fi in general?  The OP here @fighteriris couldn't keep AirPlay2 or B&O-App working either, with the Orbi.  If it's Google-only,... In another thread, someone suggested that 2-Factor Authentication had not been set up for the Google account?  Perhaps this software update made your BeoSound 2 appear to be "a new device", thus requiring verification from the account owner device (which is non-existent, if no 2FA)?  [Sorry, can't find his/her original post...] It's a stab in the dark, but maybe worth a try.

trackbeo wrote:

Google Home specifically, and not Wi-Fi in general?  The OP here @fighteriris couldn't keep AirPlay2 or B&O-App working either, with the Orbi.  If it's Google-only,... In another thread, someone suggested that 2-Factor Authentication had not been set up for the Google account?  Perhaps this software update made your BeoSound 2 appear to be "a new device", thus requiring verification from the account owner device (which is non-existent, if no 2FA)?  [Sorry, can't find his/her original post...] It's a stab in the dark, but maybe worth a try.

I think it is not google home, I can use it with ethernet and setup up with google. BO a9 can only setup WIFI via google home...hm... 

I do see someone post that BO's wifi has some issue with ORBI in the netgear forums... but it was years ago, I was wondering this time, if this update is about the "stereo setup", there is some signal related issue? who knows..

fighteriris wrote:
BO a9 can only setup WIFI via google home...hm...
According to the A9 4th Gen User Guide, "For AirPlay 2 only users, the speaker can be set up using the Apple Home App."  So A9 *can* setup Wi-Fi without Google Home.  But their pictures above that statement actually show the iOS method using Wireless Accessory Configuration inside the "Settings" app, which is even simpler.  See the first paragraph of:

https://support.bang-olufsen.com/hc/en-us/articles/360041284512-How-do-I-set-up-Beoplay-A9-4th-Gen-for-a-new-network-

trackbeo wrote:

fighteriris wrote:
BO a9 can only setup WIFI via google home...hm...
According to the A9 4th Gen User Guide, "For AirPlay 2 only users, the speaker can be set up using the Apple Home App."  So A9 *can* setup Wi-Fi without Google Home.  But their pictures above that statement actually show the iOS method using Wireless Accessory Configuration inside the "Settings" app, which is even simpler.  See the first paragraph of:

https://support.bang-olufsen.com/hc/en-us/articles/360041284512-How-do-I-set-up-Beoplay-A9-4th-Gen-for-a-new-network-

Yeah.... I was looking at that manual as well 

What I did is the same as the manual, however, no luck.

The massage I got "Using Google home to setup wifi" is when I tried to setup up A9 via Ethernet cable, it is showing at the Network tab (lol) Funny

Ah, right you are, @fighteriris, I forgot your "special situation": I believe you are correct, that the iOS device attempts to connect directly to a Wi-Fi hotspot broadcast by the new (unconfigured) speaker -- i.e. Settings app / WAC does *not* send a general broadcast message over your regular network looking for speakers, which action would have traversed your network and found your Ethernet-cable-connected speaker.

The above does not apply (seemingly) to @BeonicMan.  Will be interesting to hear if he is using a NetGear Orbi, though.

Using BTs latest Smart Hub, whatever tech that uses. Haven’t tried resetting the BS2 yet but will over the weekend. Working a lot of overtime currently so no time to sit down and have a play. Will update soon.

Happy Days are here again (for me and my BS1)

- changed router (thanks Hjort)

- deleted app on phone and completely restarted phone

- drained BS1 battery

After this I had a smooth install process and my ‘kitchen radio’ is working again 😀 and more importantly, I can control it 🥳

I was a bit worried that I wouldn’t be able to listen to Dutch Top2000 which is a big radio event between Xmas and NY.

Thank you so much figheriris

I was having same problems with my A9. I updated my WiFi to Orbi RBR750 router and my A9 was unable to establish or maintain connection. After update the router settings as suggested by you, my A9 connected via Apple Home app and I did not even need to use Google Home to set it up. I hope it keeps connected, but looking at how easily it connected I am quite hopeful that this solution will work for me. 

Thank you again

am77 wrote:

Thank you so much figheriris

I was having same problems with my A9. I updated my WiFi to Orbi RBR750 router and my A9 was unable to establish or maintain connection. After update the router settings as suggested by you, my A9 connected via Apple Home app and I did not even need to use Google Home to set it up. I hope it keeps connected, but looking at how easily it connected I am quite hopeful that this solution will work for me. 

Thank you again

You are very welcome! 

I have exactly the same ORBI routers lol.  So far I am using it without any issue. Hope BEO or Google will address this in the next update. 

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