I had the same issue with both my beosound 1 and A9. Called customer support and they couldn’t figure out how to fix it.

I had the same issue with both my beosound 1 and A9. Called customer support and they couldn’t figure out how to fix it.

Does it work setting it up through the WiFi setup menu on your iPhone as an airplay speaker? I know this will not solve the Google voice issue but is it in general not working on WiFi or only the Google part does not work? What network do you have? 

And if not even the iOS setup as an Airplay speaker works, then does the A9 at least restart itself broadcasting its very own wireless network hotspot?  Because if you can connect your device to A9's own (temporary) network, then you can use A9's own built-in website to change its wireless settings to your "real" network manually, then reboot it, to continue.  (This is how I had to setup my BeoSound 1 fresh out of the box.)

Thanks for the advice.

I just tried airplay only and "an unexpected error occurred" pop out. 

So wifi is not working at all. um.......the light is flashing orange and turn into red in every in every end.. never saw such light before..

fighteriris wrote:

I just tried airplay only and "an unexpected error occurred" pop out.

trackbeo wrote:

fighteriris wrote:

I just tried airplay only and "an unexpected error occurred" pop out.

Wait, the timing of our respective replies was tight.  Which procedure gave that error: trying to set it up as an airplay speaker with iOS settings app, or attempting to connect to its own wireless hotspot network directly?  (My recollection of my experience is getting hazy, but I think after some period of time my BS1 stopped broadcasting its own wireless hotspot.  Even if unnecessary, I restarted it with the power button & plug to ensure it was in a state to try again.)

 

I tried both methods, setup via iOS is giving me the pop out error.

And I also tried your suggestion, however, the tmp network is up and down, so I just plug in a ethernet cable. 

Now, I can access the build in website, however, I cannot setup the wireless network at all. It keep searching and searching even I input the correct password. I have 2 routers and tried both, failed. From the web, it is saying that A9 is saving the changes and restarting. However, it is not restarting nor saving the network settings.... 

Ugh.   No surprise that the status info isn't correct, but I can only imagine a few possibilities: If the built-in after-factory-reset wireless network keeps going up and down by itself, it could be bad software, or just bad luck that your hardware is failing at the same time you did an update, or massive Wi-Fi interference.  It sounds like you have a good handle on debugging it, so you probably don't need any help deciding which it is.  (Just in case, #1 will be obvious even with you plugged in via Ethernet cable because suddenly the webserver stops responding for a few seconds and then magically both it responds and A9's own wireless network signal comes back, but only for a while, implying some kind of reboot/crash cycle.  #3 can be told by whether or not you have other wireless devices that still communicate OK even as the A9 isn't.  (Or by taking your A9 and iOS device far away from wireless networks and microwaves and trying stand-alone.)  I expect #2; at least with a Mk.4 it's in-warranty service!  Hopefully someone who has an A9 Mk.4 (I don't) and the latest update will chime in here.)

trackbeo wrote:

Ugh.   No surprise that the status info isn't correct, but I can only imagine a few possibilities: If the built-in after-factory-reset wireless network keeps going up and down by itself, it could be bad software, or just bad luck that your hardware is failing at the same time you did an update, or massive Wi-Fi interference.  It sounds like you have a good handle on debugging it, so you probably don't need any help deciding which it is.  (Just in case, #1 will be obvious even with you plugged in via Ethernet cable because suddenly the webserver stops responding for a few seconds and then magically both it responds and A9's own wireless network signal comes back, but only for a while, implying some kind of reboot/crash cycle.  #3 can be told by whether or not you have other wireless devices that still communicate OK even as the A9 isn't.  (Or by taking your A9 and iOS device far away from wireless networks and microwaves and trying stand-alone.)  I expect #2; at least with a Mk.4 it's in-warranty service!  Hopefully someone who has an A9 Mk.4 (I don't) and the latest update will chime in here.)

Thanks a lot!

Yeah, I wish only the software/firmware problem causing it will not save the wifi settings correctly and reboot. It just keep trying to search WIFI network which seems to be a problem.