Today's update. After updating the software, my A9 4th gen cannot connect to wifi??

31 replies

Has anyone else found a 'fix' or a reason for this?

Turning off and then on again works but it reverts back to not being discoverable as an AirPlay2 speaker after a period of time.

In the B&O app it sometime shows and again a power-cycle fixes it.

Mine is an A9 Mk2 on software version 1.24.41627.

No fix, but the last couple of days my BS1 shows as ‘not available’ in the B&O app

“The product is not available on your current network” ?

Yesterday afternoon it worked for a while, but not any longer 🙁

I get that now on one of my BS2s. I have to keep unplugging the power waiting a few mins and turning it back on, it'll then show in the app. Only issue is after a while it reverts to the same app error message, and needs unplugging again.

So far, I tried with another router with Internet, the google home seems to setup the A9 correctly. 

The difference is this AC1200 is a single router that doesn't have a mesh network. I am not sure if that is the issue for this software update.

I did not experience the power cycling issue as I could not even use the A9. I am going to monitor that. 

 

Interestingly I have both A9 and BS 1 with Google Wifi Mesh in my home. The updates went through fine and no issues I am aware of. The only difference is that I don't use Google Home with my speakers. I have the app, but don't use it for anything. I only use the B&O App and Apple Home/AirPlay 2. The only Google connected device I have is a Sony OLED TV that runs Android TV and I had a lot of trouble once Sony updated the software recently. Thankfully, I just use my Apple TV for all functionality on that TV.

Jaffrey2230 wrote:

Interestingly I have both A9 and BS 1 with Google Wifi Mesh in my home. The updates went through fine and no issues I am aware of. The only difference is that I don't use Google Home with my speakers. I have the app, but don't use it for anything. I only use the B&O App and Apple Home/AirPlay 2. The only Google connected device I have is a Sony OLED TV that runs Android TV and I had a lot of trouble once Sony updated the software recently. Thankfully, I just use my Apple TV for all functionality on that TV.

You have a mesh wifi and routers are from Google right? Mine is NETGEAR ORBI RBR750.

Yes, the A9 itself looks ok, I am able to connect to it via Ethernet cable, however, just cant use WIFI at all..

Hi guys, 

 

As I said I connect the A9 to the ASUS AC1200 earlier, and it was saying "Installing update" in the Google home app. I checked the A9 build-in website update history, there is nothing happened today. So I don't know what exactly the update was about. 

Just 10 min ago, I was trying to switch the wifi to the NETGEAR ORBI by removing the product and add it again. 

This time, the A9 was working with GOOGLE HOME and ORBI.  The only difference comparing to what was before is that A9 is connecting to the satellite this time where it is closer to the main router...

Anyway, it is working now, I will setup another one and keep monitoring, like power cycling, if there is any crashes. 

 

Update,

Use it for a while, it went standby. 

Then it lost the Wi-Fi connection, I need to setup it all over again... 

It just could not work with ORBI. 

 

Have installed my BS1 all over again by resetting it.

All connected and good but no control on the app and only a few random German radio stations?

I have now unplugged and will wait battery to drain for another reset-reset.

Error message says:

BS1 not available on network

BS1 can’t be reached

Any other tips?

Ferdinand wrote:
Have installed my BS1 all over again by resetting it.

 

All connected and good but no control on the app and only a few random German radio stations?

 

 

I have now unplugged and will wait battery to drain for another reset-reset.

 

 

Error message says:

 

 

BS1 not available on network

 

BS1 can’t be reached

 

 

Any other tips?

 

 

 

 

Not sure what router u are using, 

mine A9 can only be connected to old/None mesh network. The BO support replied that they noticed the issue 

in software to work with NETGEAR ORBI mesh network right now. 

I am not sure how they broke what was working before by this latest update. 

But...hm...

My BeoSound 2 disconnected from the internet after the automatic update and now won’t reconnect to Google Home. Everything was fine before. Honestly...

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