beojeff wrote:

MM-

The request was for feedback from my experience so I gave it. As I have asked you previously, kindly do not troll my posts.

Troll here and troll there.

Despite your bad experiences, a sentence like this ‘She should be removed from the company’ should definitely not stand alone.

MM

Well, if anyone would know how to troll it's a Dane eh? Aren't trolls native to Scandinavia? 😎

yuchun wrote:

Could you share with me what kind of products that you bought in recent which disappointed you a lot?

Millemissen wrote:

When I - which hasn’t been too often - was in contact with Ina, she reacted almost immidiately and tried to get my questions answered from ‘people in knowing in Struer’. I never expected Ina to answer these questions herself......but she helped.

No real complaints about the former Liverpool showroom. Nick, now manager at B&O Wilmslow, has always been very helpful. I did have one complaint (pre Nick!) when I took a faulty Serene in for a warranty repair and it came back with pliers marks all over the hinge. That issue was never properly resolved as I could not prove the condition of the phone from the time I handed it in! (I suspected that it had been handed to a local repairer instead of being returned to B&O for exchange). (Lesson here.... take photographs before returning anything!)

But I did have an odd B&O experience going back to pre B&O showroom days. My first purchase was in the 70's of a new Beomaster 1200 from an independent  HiFi dealer who was an agent for B&O. A few years ago I decided that it was time to have the BM overhauled by Martin (Dillen). The first message I got back from Martin was that on opening the BM he found an unusually large non-standard capacitor on one of the primary circuits. So the new BM hadn't been new after all, and had presumably been returned faulty, repaired (incorrectly) and then sold again as new.

So whilst B&O can be criticised for not always standing behind products from B&O branded stores that have closed, they appear never to have been too good at always picking honest independents in the past.

Graham

I totally agree with Aussie Michael.
B&O Play has pretty decent support but the expensive stuff you feel like you're being rude even daring to question the build quality.

I had issues with my Beosound Essence and having to send it in to get "checked" then them saying its working fine and it continuing to have intermittent issues was just a farce.

I bought a new pair of Beloab 18's last week and I am experienceing drop outs even after upgrading firmware. I have emailed my store and hoping they will just to a straight exchange seeing as the product has only been with me for 4 days. However I am not getting my hopes up as this franchise model seems to be terrible for customer service as the small stores have to carry the burden of being out of pocket for replacement units and I guess they have a headache dealing with Bang and Olufsen centrally.

Alright. An update to my experience.

So I went to the store 4 days after buying them and was greeted by a gentleman that I had never dealt with. Upon telling him i have had 17's for years with out issue on the wireless and then the 18's would drop out after an hour or two of solid usage, he just said... "oh there's something wrong with your home setup or environment."

This I found extremely annoying and I told him I work in IT, so do not test my technical knowledge when it comes to finding wireless channels with out any traffic on them. Besides, my 17's and the 19 work solidly with out issue. The 18's would work solidly for about an hour then consistently drop off and back on until you restarted the system and it would stay solid for an hour or two again. Anyway, he said to try some cables and gave me a whole bunch of cables for free. Annoyed at him i decided not to even use them and go back the next day and deal with the store manager who I had a very pleasant interaction with when I bought the 18's and even when I bought the 19 from him 2 years before.

So I when back the next day, nervous that I had to complain and say I had an issue. Worried that I would have to go through some terrible repair process on speakers I have bought only 5 days before.

Anyway, Peter was busy with someone so I waited for him for almost an hour as I did not want to come back again. 

He finally comes over and is very pleasant. I tell him that I had issues with the 18's staying connected but love them when they do stay on. I even explained that I went through and updated the firmware and checked the logs to ensure that everything was correct and in order. He was surprised to hear an end user was so eager as to actually update the firmware themselves. He then says "Alright... do you have the box and packaging? Yes?. Great. Box them up, bring them in and we will give you a new pair. No problem. Let's make sure you're happy"
At this point I am so relieved that I could have hugged him haha. I was so prepared to start arguing an hear about a return process blah blah blah. instead he was very kind, offered a replacement and then we chatted for about 30 minutes about the Beloab 50's and 90's. 

I came away so happy with the experience that I cannot wait to deal with the guy again. Champion :)

So it really does depend on who you get. The store manage in this case was a hero. His staff member on the other hand was an ass hat... trying to convince a customer that wireless is completely useless and cables is all they recommend. (yes yes, I know people have problems with wireless but I never ever have) which got me so annoyed at B&O trying to sell immaculate wireless then have this bloke bad mouth it the entire time because he couldn't be arsed taking care of a customer.

All sorted in the end and I will remain happy with B&O :) 

The new 18's by the way have had no issue what so ever. :D

SneakyTomato wrote:

Alright. An update to my experience. So I went to the store 4 days after buying them and was greeted by a gentleman that I had never dealt with. Upon telling him i have had 17's for years with out issue on the wireless and then the 18's would drop out after an hour or two of solid usage, he just said... "oh there's something wrong with your home setup or environment."

This I found extremely annoying and I told him I work in IT, so do not test my technical knowledge when it comes to finding wireless channels with out any traffic on them. Besides, my 17's and the 19 work solidly with out issue. The 18's would work solidly for about an hour then consistently drop off and back on until you restarted the system and it would stay solid for an hour or two again. Anyway, he said to try some cables and gave me a whole bunch of cables for free. Annoyed at him i decided not to even use them and go back the next day and deal with the store manager who I had a very pleasant interaction with when I bought the 18's and even when I bought the 19 from him 2 years before. So I when back the next day, nervous that I had to complain and say I had an issue. Worried that I would have to go through some terrible repair process on speakers I have bought only 5 days before. Anyway, Peter was busy with someone so I waited for him for almost an hour as I did not want to come back again.

He finally comes over and is very pleasant. I tell him that I had issues with the 18's staying connected but love them when they do stay on. I even explained that I went through and updated the firmware and checked the logs to ensure that everything was correct and in order. He was surprised to hear an end user was so eager as to actually update the firmware themselves. He then says "Alright... do you have the box and packaging? Yes?. Great. Box them up, bring them in and we will give you a new pair. No problem. Let's make sure you're happy" At this point I am so relieved that I could have hugged him haha. I was so prepared to start arguing an hear about a return process blah blah blah. instead he was very kind, offered a replacement and then we chatted for about 30 minutes about the Beloab 50's and 90's.

I came away so happy with the experience that I cannot wait to deal with the guy again. Champion :)

So it really does depend on who you get. The store manage in this case was a hero. His staff member on the other hand was an ass hat... trying to convince a customer that wireless is completely useless and cables is all they recommend. (yes yes, I know people have problems with wireless but I never ever have) which got me so annoyed at B&O trying to sell immaculate wireless then have this bloke bad mouth it the entire time because he couldn't be arsed taking care of a customer.

All sorted in the end and I will remain happy with B&O :)

The new 18's by the way have had no issue what so ever. :D

Hello Yu-Chun,

On my side, as I'm installing everything myself, no special story.

I remeber that the last software update for my BV8-40 (done by my german dealer as I was living in Germany at this time) was very painfull and he had to struggle for hours before managing to have an updated and working Beovision.

Beocare on its side is totally cheap aftersale service : in january, I discovered that a software update on the Beoplay A9 and Essence mkII made my wife's favorite radio unavailable. We stopped discussion on the 20th of february (2018) with a guy saying that this bug should be resolved in the next update as it was not solved in the febrary update. We're now in december, 3 more updates have been pushed to the A9 and Essence, and my wife is still not able to listen to her favorite radio on those expensive speakers... This is just shocking from what should be a high end brand.