Do you have any special story related to installation of Bang & Olufsen products in your home?
That the products look wonderful in your home, but that is only so good. They have to be functional and bulletproof in daily use, which is not always the case. I don't buy B&O for them to be statues.
Have you had a great interaction with your dealer or installer?
When i purchased the Avant, i received a quote for the installation and it was a new company installing and i was the first customer they had installed an Avant in. They didn't use skates to move the TV once on they were laying on the floor bracing themselves against my kitchen cupboards and ruined the line of the cupboards as they had their legs against them pushing the TV.
They also left the cables on the floor connected to a powerboard. When they came to quote, i thought this would have been taken care of. They should have said this is what it will look like, do you wnat us to quote you on x
Did something go wrong? What should we do to improve in the future?
The encore i purchased failed (intermittent restarts , had to turn off and back again etc) from day one and although my sales person was excellent and on my side , i had to make a case with "management" to get a refund, when that is against Australian Consumer Law. It took 40 interactions before I could get my money back for a product that was faulty.
When i purchased the encore, i had to assemble the power supply by myself. All power supplies should come already wired together - that's just none sense
Recently the Video engine in the Avant has gone and is to be replaced out side of warranty. I feel that a major part such as this should last longer than 3 years and that when i contacted BeoCare, i asked them for special consideration, which in the end, the person replied that they don't look after Australia, they look after Germany. Well why did you even answer the email in the first place. Get your act together. I mentioned in the correspondance that the stores in Australia has closed down to which they said after that "go to your store". And that in the consideration, he mentioned that i could contact a 3rd party seller who never sold me the product and who probably only sells BeoPlay for me to ask them for consideration. Just madness. It turned out to be BeoDontCare.
This is the lesson you can learn in the future - B&O are happy to take your hard earned money, they should stand by the products. They pitch themselves as premium, but the experience is less than premium sometimes. It should be this all the time.
To me it's appearing as a company in terminal decline.
Do you just want to talk about how your products were setup?
As above.
