benjnz wrote:

I get that on and off and utilise the paperclip only method at the moment. I had to do it twice last week after the update, but since then so far so good 👍

Really recommend a factory reset after the latest upgrade.

It rebuilt my 3000 songs library in a jiffy.

Duels wrote:

Out of curiosity. Does a factory reset mean the moment forgets your preference eg pattern play?

Yes.

It has to learn your pattern again

oh godohgodohgodohgod 😠😁

17 days past the swap of my Jukebox tablet. You remember it got stuck on the B&O logo in doing a reset after receiving a SW update, so B&O decided to swap my Jukebox tablet.

The Moment is now working with the new tablet as it should, its singing as supposed.

Only for that one miserable fault:

Still no possibility to reach the Beoportal servers to check if their is a update.

Every time I push the button to check for an update, It keeps giving me that message: "Software update failed. try again…"

And off course in the about menu the message keeps appearing everyday around 5am: "(date, hour) Not possible to connect to beoportal."

Contacted the dealer, but still no news. And when checking if Beoportal is connected in the Moment’s menu beneath the button ‘About’, it shows me clearly the OK checkmark on the Beoportal connection line.

Another strange thing; Checking the Jukebox data in the ‘About’ menu, it shows the latest software version but there is no serial and no hardware numbered version to find, it just shows 0000000 on both lines.

Any thoughts?

Good Morning Chris,

I am currently move back to Germany. My is on a container for  a cruise. Therefore my BS-Moment is missing the latest update. 

To your questions: some months after the release of the Moment, there was a major update and afterwards several Moments connected to the wrong Beo-Server. Thatswhy B&O sent every dealer a sheet of paper with a manual to fix this. I had this paper in my first Moment replacement and have it somewhere in my 40-feet container - sadly I can't remember the proceudre - but B&O should be able to help.

Regarding your second question - it is common for B&O to replace mainboards with a new one, without any serial - and hardware ID. They did that with my BeoVision 8 - ages ago. Therefore, I think,  your Jukebox-replacement is a refurbished version with a new mainboard inside. Maybe B&O stocks the complete Jukebox now as a "spare part". it is anoying but nothing serious. Your first problem, I agree, needs to be fixed.

Cheers Beroli

Beroli wrote:

I am currently move back to Germany. My is on a container for  a cruise. Therefore my BS-Moment is missing the latest update. 

To your questions: some months after the release of the Moment, there was a major update and afterwards several Moments connected to the wrong Beo-Server. Thatswhy B&O sent every dealer a sheet of paper with a manual to fix this.

Good Morning Beroli

Thanks for that information, I give the dealer a call this morning and ask him about it.

I'm not sure if he knows anything, its a new dealer and person who took over the old business. But I could give him a hint about this info.

Many thanks...

Beroli wrote:

To your questions: some months after the release of the Moment, there was a major update and afterwards several Moments connected to the wrong Beo-Server. Thatswhy B&O sent every dealer a sheet of paper with a manual to fix this. I had this paper in my first Moment replacement and have it somewhere in my 40-feet container - sadly I can't remember the proceudre - but B&O should be able to help.

I had the same "sheet of paper" when I got my Moment. I recall that being an instruction to do a factory reset as a first step of installation, in order for the BeoServer link to be updated and re-established.

@Chris: Have you done a factory reset after you got the new hardware?

Hiort wrote:

I had the same "sheet of paper" when I got my Moment. I recall that being an instruction to do a factory reset as a first step of installation, in order for the BeoServer link to be updated and re-established.

Hiort,thanks for the reply.

Yes, I have done two resets. And contacted Beocare also this morning.

I did get a reply pointing the problem to my router. Strangely I did not change anything about the network or DNS servers.

The old tablet worked well for updates and this new one told me immediate after install that it is not possible to reach the Beoserver for updates or sending logs, although its connected to Beoportal because the the checkmark appears to be on Beoportal in the menu.

Now Beocare wants me to connect thru a hotspot to try 😠

Chris wrote:

Hiort,thanks for the reply.

Yes, I have done two resets. And contacted Beocare also this morning.

I did get a reply pointing the problem to my router. Strangely I did not change anything about the network or DNS servers.

The old tablet worked well for updates and this new one told me immediate after install that it is not possible to reach the Beoserver for updates or sending logs, although its connected to Beoportal because the the checkmark appears to be on Beoportal in the menu.

Now Beocare wants me to connect thru a hotspot to try

"Believe nothing you read and only half of what you see, let your ears tell you the truth."