As i said above: if you wanna use your smartphone and/or a pad, you can choose between 100s of devices. Every manufacturer has a product in it's range (even B&O with the essence).

The moment is just of interest, if you wanna separate your digital music from other electronical devices (with the possibility to use them either). As a moment user it is not of interest, if an iPad can do much more, because the separation is wanted.

You can complain the software bugs, the quiet slow problem solution of some bugs, you don't have to like the interface, but don't complain the concept. if you don't like it, you don't have to buy it.

🤒

Giraffe wrote:

Did anyone had a similar experience and potentially knows a cure? I fear I have to let the battery of the tablet run flat in order to reset the thing.

Giraffe

Hello,

Thanks to Mbolo01's advice , I made a total factory reset of the soundheart and a paperclip reset of the jukebox.

Before that, I deleted  my Deezer account on the Moment and disconnected it in Beomusic.

During the configuration process, I did not input Deezer credentials and added my NAS as source, together with Tune-in.

BTW, the connection to Beoportal took a very long time, almost 2 hours.

Then the inner ring was the only working, with music from the NAS, which was normal.

Yesterday evening, after a week of test, I added the Deezer source.

This morning, good surprise, everything is back to normal in the Moodwheel.

Hope it will stay like this.

Kind regards,

Yann.

YannChris wrote:

BTW, the connection to Beoportal took a very long time, almost 2 hours.

Very good news indeed! Bravo

Regarding the Beoportal phase of the reset, I'm "glad" to see that I'm not the only one to be impacted by this delay. This behavior started for me after the 2nd or 3rd software update, I reported this issue to Beodontcare who asked me to contact my reseller as usual ..... and I don't want to spend 2 hours with my reseller to demo the issue.
I used a network analyzer to check what was happening in the backstage, I could see that Beoportal was perfectly reachable, that there was a dialog happening but after that the Moment was not doing anything particular on the network during this very long time, except scaring me the first time it happened. Maybe one day an update will clear the issue, who knows.

Giraffe wrote:

Does anybody else have ideas?

Giraffe