everybody has to ask beocare about the gapless playback thing...otherwise nothing going to happen I'm afraid🙁

Chris wrote:

Hi Jérôme

I cross my fingers, let us know your findings... ( Buckshot LeFonque) I also love the New Orleans funk jazz

Chris

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

mbolo01 wrote:

For the record: BeoCare had my Moment replaced and was strongly suggesting me to change my "router" to get rid of all those MoodWheel issues, even if all evidences were pointing to a software issue.

Thats some new advice from Beocare, but it really does not surprise me.  After I used the screen emulator on the Mac mini, the servers NIC was still after a night out of use, going into 'green mode' even after I checked again if 'wakeup on lan activity' on the server was checked. On the other hand the emulator brought me well a whole day functioning without problems, something I was not having before. So that was a step forward.

I was using a Time Capsule 2009 as router in my home and have now changed this old router to a Ubiquiti Edgerouter X with an AP also from Ubiquiti. Problems are all disappeared now in changing this home hardware to a more enterprise and stabile router. Doing this upgrade to the network makes it clear that the old Time capsule had problems in routing everything to the correct client. And not only the Moment is functioning better on the network, all network devices are a lot smoother in lan using.

Now that I hear this from you, it looks the advice giving from Beocare is not so bad at all. I'm not saying yours, but in some cases it could. My router was 6 years of age.

Chris wrote:

Now that I hear this from you, it looks the advice giving from Beocare is not so bad at all. I'm not saying yours, but in some cases it could. My router was 6 years of age.

mbolo01 wrote:

In this particular case, when nothing but Moment software update has changed between two behaviors, a bad and a worst, suspicion should start with what has changed not with what is working, stable and supporting other services sensitive to network quality like audio & video streaming, NAS activity, Internet TV, VPN connection, etc.. And first observations after the latest update seem to confirm my initial diagnostic.

I have had good and constructive exchanges with Beocare so far, except that they stopped responding to my tickets since I have reported the exact same issues with the replacement hardware they provided me.

And to give you the full picture, I even changed my wireless access point, not to satisfy BeoCare but to strengthen my network for distant devices and this had no impact (not a surprise).

You are having it all absolutely right. Kindly surprised you not to get an answer anymore from Beocare.But I can understand the reaction to the router hardware that Beocare mentioned, there is so much crap on the market.

I had a very hard time telling my cable provider I just want a modem-only from them and not the crappy modem-router with AP they are normally installing in house. The technician from the cable company who was planning to install it looked at me as if I was someone from outer space when I was telling him 'no double NAT' and I need a tunnel for my job... He asked me whats a double NAT? After threatening that I would switch to the competition and many phone calls later he made I got my modem-only.

mbolo01 wrote:

Wrong alert: it took an unusual time to connect ... I'm no longer patient for the Moment

WARNING: I decided to do a factory reset following the latest update to start on clean basis and the setup process is stuck on "Connecting to BeoPortal". I tried several power off/on and paper clip resets without success. Hopefully the readers of this thread will not attempt such reset

Hi Jérôme

Sorry to hear that. I had to do a reset 2 days ago because I removed all old known mediareceivers in Twonky server. My playlist where lost.

I used the paperclip but that did not bring a immediate solution. Next thing I did was telling the Moment there is no DLNA server, and off powered it. Started Twonky server again without any media receivers visible, next started the Moment with the paperclip and waited till I saw the Moment appearing as a media receiver in Twonky's screen. Then I added again the DLNA server in the Moment, build up started...

Here's a screen how it looks now on Twonky. 7 is Soundheart, 8 = Jukebox

Hi Chris,

We had the same issue after the Moment software update 1.4 it seems, also running a Twonky Server on a Mac (Twonkey 8.1.2). I was able to restore services with almost the same procedure as you mention.  

But what I recognise is that all Artist covers Twonkey/DLNA related  are gone on the Moment Jukebox and also in the Beomusic app. Al album covers coming from the Twonky/DLNA are still there. Also all Artist covers from Deezer are there, do you face the same issue? 

Thanks upfront

Kind Regards,

Erwin

erwinnw wrote:

But what I recognise is that all Artist covers Twonkey/DLNA related  are gone on the Moment Jukebox and also in the Beomusic app. Al album covers coming from the Twonky/DLNA are still there. Also all Artist covers from Deezer are there, do you face the same issue? 

 

Hi Erwin, 

I had the exact same problem after the update. 

I did a complete factory reset; to no avail. 

Eventually what worked for me is to log out of Deezer, Connect to DLNA/Twonky server, rebuild the database and connect to Deezer again. 

(Not sure if rebuilding the database is really necessary but I did that anyway). 

Now all artists covers are back (album covers were always there), except for 2 (out of a three hundred or so artists). Hopefully they will reappear in the next couple of days (I had the same issue previously and it solved itself) 

Hope this helps and let us know if this works for you as well. 

Peter

PS: I do think B&O need to work on their update procedure; the result of all this is that my history is completely lost which is annoying for example in regards pattern play. 

erwinnw wrote:

We had the same issue after the Moment software update 1.4 it seems, also running a Twonky Server on a Mac (Twonkey 8.1.2). I was able to restore services with almost the same procedure as you mention.  

But what I recognise is that all Artist covers Twonkey/DLNA related  are gone on the Moment Jukebox and also in the Beomusic app. Al album covers coming from the Twonky/DLNA are still there. Also all Artist covers from Deezer are there, do you face the same issue?

Hi Erwin

My apology, I do not understand your question well. Is it about the covers appearing from Gracenote.

After the 1.4 update , the Moment worked as it should. The mean reason I did the not really necessary reset, was in trying to get rid of the extra mediaservers Twonky showed in the media receivers window. So I pushed the button 'restore list' beneath Twonky's media receivers panel and noticed shortly afterwards that all playlist and music coming from DLNA was gone in the Moment. Oh great, done by that incompetent installer ( ... that was me off course 😠)

Before doing a reset I logged out of Deezer, experience showed this method makes it a lot easier not to see the mixup from Deezer and DLNA albums in the Jukebox screen when doing a rebuild. It's a lot easier to follow the buildup of only your own music.

After the restore from playlist and albums there was no artist picture for Artist or playlist picture in the Jukebox screen, just a grey square. But after pushing the grey square from an Artist, album(s) from that Artist came up with the front picture correctly showing of the album itself. All of my Artist pictures came up again after the sign up procedure with Deezer. They coming from Gracenote and they probably only appear after you signed up in Deezer.

I do not know how everything developed towards the Beomusic app, no iPad was available at the time of renewal. I must say that I'm not an intensive user of the Beomusic app, I still don't like it because It is designed from a technological base, with far too little attention to the usage aspects.

I'm running Twonky server 8.0.3 (I do not found any advances in installing newer versions towards the Moment).