@ Chris

What response ! It is shameful !

The BeoCare service is really rubbish.

How would - please - a non-shamefull answer/non-rubbish service be - in your opinion?

MM

Millemissen wrote:

How would - please - a non-shamefull answer/non-rubbish service be - in your opinion?

MM

Firstly, it should address the actual question posed and secondly it should provide a satisfactory answer!

I agree that posting some non-related specs and then fobbing you off to your dealer is rubbish! .......................... unless they intend renaming the department as "Bang & Olufsen Customer Diservice "!

When I have a problem with my car, I don't call/writethe costumer-care of the car company - I go/drive to the shop, where I bought the auto, and ask my question there.

That is what I would have done, if I had a BS Moment (and had problems with it).

MM

MM, I did not expect any other answer from BeoCare, they have no glass bulb... I mentioned in a message that my dealer is still waiting to get training about the Moment, or could you say training to about two online-session he had?

So time for me to search everything by myself. First time wireless install of the Moment is, probably my case will not be the only one, a bit complicated if you already have an other NL product installed on your tv (the NL/ML converter). At best you remove completely the existing NL product in your tv and install the Moment as a first product. Before I removed my other NL product the Moment was not finding any tv at all in the install menu ( no connected speakers).

Let me give you an update on creation of playlists. If you want a playlist from your own music, best thing you can do is create yourself a m3u file and place it in the root music directory on Twonky. If it appears on the webpage of Twonky, a minute or so later it appears in the screen of the Jukebox. Good and easy solution!

I removed one of playlist I made myself at 13.00 hour and nothing was disappearing on the playlist window of the Jukebox, although it disappeared almost immediate from the BeoMusic app. screen. Now some tree hours later its also disappeared from the screen of the Jukebox. The Jukebox is really missing some kind of pointer or counter in the screen, to see if there is a refresh in progress from the server. 

If you now what I mean, for most people it will be confusing. It gives you a feeling that you've done something wrong if you don't have a visual control. I now know if a change is noticeable on the BeoMusic app, it will also become visual on the Jukebox, only you have to wait.... a reasonably long time!

Millemissen wrote:

When I have a problem with my car, I don't call/writethe costumer-care of the car company - I go/drive to the shop, where I bought the auto, and ask my question there.

That is what I would have done, if I had a BS Moment (and had problems with it).

MM

It's decided then, close the department they call "Customer Service" and replace them with a recorded message saying "ask your dealer".

 

Nice one!

 

The current software version for Moment is 1.0.207 released 11th Feb 2015. If your Moment isn't updating to this - it needs a factory reset. This should have been done by your installer on first setup, unless you installed it yourself?

The factory reset stops the Moment looking for a internal server inside the factory, and sets it to look at the international server.

B&O did publish this information when the Moment was released, and there is a sheet telling the installers to do this on first install inside every Moment box.

Customer information:

For the next updates in May 2015, each BeoSound Moment will be delivery in parts.

Please follow the instruction manual to mount yourself the BeoSound Moment.

If you have any problems, Please call the Bang & Olufsen Customers Diservice ! 🤒

Beosound Moment is like Lego toys ! Enjoy your new brick ! 😁

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Puncher wrote:

Millemissen wrote:

When I have a problem with my car, I don't call/writethe costumer-care of the car company - I go/drive to the shop, where I bought the auto, and ask my question there.

That is what I would have done, if I had a BS Moment (and had problems with it).

MM

It's decided then, close the department they call "Customer Service" and replace them with a recorded message saying "ask your dealer".

Nice one!

Over the years I have contacted the BeoCare some times (not many times).

I have put my question/s and have asked if it could kindly be passed on to someone in Struer, who deals with such issues.

Almost every time I have been (mail)contacted from a person with more insight in the specifics of my question and have gotten an answer.

Some times I even have written back with more questions or supplying details - and have had a response on that too.

I can't say that I ever have had a 'shamefull answer' or have experienced a 'rubbish service'.

So, I'd say - of course B&O should maintain the BeoCare service.

I prefer to use it gently - and have experienced, that asking my dealer has led to a quick answer, since he has the direct phone numbers to some of the guys up there.

MM

I contacted Beocare last year before Christmas regarding BeoRemote One. Last week after two months I got an answer. First they told me they would be happy that I'm interested in the new remote. Then they asked me to contact my dealer if I have a question next time. At last they answered my question and I went to my dealer to buy BR One. But the answer was WRONG, so I had to bring back the remote to my dealer because it didn't work with my setup.

This is a good example for Beocare service, this is for sure not a bad service, this is NO SERVICE. Next time I will ask my dog!

Regards

Räuber