Long letter.

 

I don't know if B&O actually will respond, they are not actually the greatest in responding. If Tue responds himself, I will buy a chocolate hat and eat it. 

 

Remember that the shops are individually owned and operated to the most part if not all of them are, so B&O is actually not at fault for the "uneducated" staff.

I live in the uk but I am Hk Chinese

All bo stores in Hk are owned by bo themselves I gather

I noticed last time when I went back the store staff are generally not that knowledgeable in all branches but then I am a bo fan

I am a little surprised at this level of service as they moved reinstalled my fathers avant 32 DVD rf and fitted the stb bracket and tidied the cables with no complaint. But then it is not technically challenging with this job!

Vince

Hi Andrew,

I am very sorry for the customers experiance you have made with BEO especially as I know it much better from my local dealer here in Munich.

Moreover, as you can see in my signature below my installation is quite small but my dealer remembers my installation as well as the whole setup as soon as he sees me.  - At least that is how he responses.

So I would say it is not BEO itself but the dealer and individual employee you were facing.

Honestly BEO will somehow resond to you. At least a statement from a coporate level.

But more important I would not purchase at the specific dealer any more...