Hi Liverpoolpete.

Did you try resetting the jukebox through the pin hole and unplugging the sound heart and your speakers from AC for at least 1 minute?
In my case, this solves an issue with powering off my Beolab’s 18 (no red light on the top of them). Hope this help in your situation.

I just updated my Beosound Moment to v2.2.2, what a release ! I am now listening Flac on Deezer Hifi seamlessly on my BL18+19. Release is also allowing Spotify Premium connection using B&O app.

Everything working perfectly.

v2.1 was a very stable release and I had to wait for a long time to get this last update... but it is definitely the one you need to unleash Moment full potential.

What a perfect day.... ;-)

@Paco

Could you post a picture of how it/the jukebox looks when you send via Sporify from the app to it, please ;-)

MM

I'm unable to get the panel to reconnect to the hub after switching 5 ghz channel. 

Had to switch channel as the previous one provided very slow speeds. But, now there is no connection between the two Moment components. The hub has a solid white LED saying it is connected, but once I re-enter the credentials on the panel it wipes them out and I have to start over again. And again. Done a pinhole reset, power on/off, unplugging (all the IBM PC tricks from back in the days...)... but no. Any tips?

Roger

Roger wrote:

Any tips?

Forgot to mention that the Moment works fine when activated by BeoRemote One (Avant) or through the app. But no local control at all.

Roger

Thanks for the tips, but through the thread and pm´s. Did a complete reset of the router (Orbi mesh) and the panel reconnected just fine. It is a dual band router. But I was puzzled when all I did yesterday, was changing the 5 ghz channel and the panel dropped out immediately. 

And all our Siemens Home Connect (2.4 Ghz) appliances dropped out as well - but they can stay off the grid permanently😁

Wifi today is such a mess for customers - truly looking forward to the days of 5G GSM and eSim...

On a side note: Only Hiort replayed to the questions regarding John-from-Manchester (the guy from Manchester, England, with a B1 shop and his very own YouTube channel) where he had to replace the Moment in his shop, as it was obsolete, with the Core and was very surprised by the improved sound quality. As I am considering upgrading to BL50, any feedback on this would be very welcome - I love the user interface of the Moment, but sound quality is king...

Roger

I had a lot of connection drops with my Beolab’s 18 and my moment using an Orbi router. I suppose this was due to frequencies used for backhaul network between Orbi router and satellite. So I decided to switch to another wifi solution and it works much better now.

@Liverpoolpete

Hmm, it looks like you have frequencies issues with wifi networks (yours or neighbors). Try using a fix channel on your wifi router or try disabling the 5 GHz network.

Changing the location of the moment can also help sometimes.