Let's hope the next beta update will blow us away and we can move on. I like the concept of the Moment and am happy with it when it works although I am really missing Deezer Elite. I signed up for the beta track and am fully aware I have to deal with issues now and then in order to help improve this product to a stage we're all happy. Guess the holiday break as well as the launch of Beolab 50 kept Lyle and the team busy updating software on other products. Hope they can go full speed again on making the Moment better. I'm positive although I understand it's difficult for some of us with especially large music libraries and the expectations B&O set with people at the time of launching the product and the beta track.
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The Beosound Moment Beta 2.x thread
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Hi Norwin,if I remember right, you own your Moment since August 2016. Therefore I do understand your fresh optimism and patience. Hold Fast to it!I knew why I signed up for the Beta. I had hopes these tests would speed up the development of the Device. At least I expected a proper communication and help, if a Beta is crippeling the Device. We paid a premium to use the device. Now we are so desperate, that we sign up to be guinea pigs, just to improve our property. We try to find excuses for B&O, like: new upcoming products, other software issues with other devices, holiday, small company ... . We hope, that B&O will be great again, like the company we fell in love a long time ago. We all know about the troubles B&O faces with software - but still we support B&O and buy their products. At least for this “bravery“ we deserve a proper treatment. I regret for myself, that I have not returned the device and listened to the promisses, that the next update will finally keep up to the advertised features. I expected a professional Beta-Test - but there are no failsafes or downgrade-possibilities in place with B&O. My patience is gone. Therefore I demanded to leave the Beta-group and a downgrade to a stable version, no response from B&O. I would gladly take my money back and move on instead of wasting more time.Cheers BeroliLet's hope the next beta update will blow us away and we can move on. I like the concept of the Moment and am happy with it when it works although I am really missing Deezer Elite. I signed up for the beta track and am fully aware I have to deal with issues now and then in order to help improve this product to a stage we're all happy....I'm positive although I understand it's difficult for some of us with especially large music libraries and the expectations B&O set with people at the time of launching the product and the beta track. Regards,NorwinBeosound Moment, Beolab 18, 19, 12-1, Beoplay H7, A1
I'm a lifelong B&O fan. I can live through the dark times...and have...in order to enjoy the light (Beolab 50).BHi Norwin, if I remember right, you own your Moment since August 2016. Therefore I do understand your fresh optimism and patience. Hold Fast to it! I knew why I signed up for the Beta. I had hopes these tests would speed up the development of the Device. At least I expected a proper communication and help, if a Beta is crippeling the Device. We paid a premium to use the device. Now we are so desperate, that we sign up to be guinea pigs, just to improve our property. We try to find excuses for B&O, like: new upcoming products, other software issues with other devices, holiday, small company ... . We hope, that B&O will be great again, like the company we fell in love a long time ago. We all know about the troubles B&O faces with software - but still we support B&O and buy their products. At least for this “bravery“ we deserve a proper treatment. I regret for myself, that I have not returned the device and listened to the promisses, that the next update will finally keep up to the advertised features. I expected a professional Beta-Test - but there are no failsafes or downgrade-possibilities in place with B&O. My patience is gone. Therefore I demanded to leave the Beta-group and a downgrade to a stable version, no response from B&O. I would gladly take my money back and move on instead of wasting more time. Cheers Beroli
I‘ve bought my first B&O 25 years ago 😁 . My apartment is crowded with B&O - but there is a time, when I have to put down my feet. Which sound-system will you use to “light“ up the Beolab 50 in these dark times?With the BS-Moment - over WISA - in mono - in internet-bitrate-soundquality? 😜 😜Cheers BeroliI'm a lifelong B&O fan. I can live through the dark times...and have...in order to enjoy the light (Beolab 50).B
I will stream MQA over toslinkMy first B&O was Beomaster 1900 in 1976
Since we now know that this is a problem with the Moment, and not the Beolab 19, I'm posting this here instead of in the "Help - no sound playing from..."-thread...
Anyway. Feeling down, and wanted to share. I just mailed this to beocare and copied in my dealer:
Hi again.
I am copying in my dealer on this, as a heads-up.
Is it possible for you now to give an estimate of when you expect the problems with the Moment to be solved and an upgraded software to be available?
After 11 weeks of no music in my living room and some serious consideration I have come to the decision that if the problems aren’t rectified in the immediate future I will return my Moment to my dealer and demand a complete refund. I have given up hope. I’m sorry.
Under norwegian consumer law I can do this within five years after the purchase of any product that has a life expectancy ”well in excess" of two years and if the dealer/manufacturer has repeatedly failed to rectify the fault of the product. I believe these criteria have been met by now. I have owned my Moment since it was first released, and it's not like it was working flawlessly for two years before these eleven weeks either. The PL cable I got to borrow from my dealer remedied the situation slightly for a short while, but now that the BL18 in the far corner of my living room refuses to play as well the cable is no good and I’m returning it tomorrow. Also, the cable didn’t fix the issues with sound quality, so every time I put on music I just got depressed and turned it off again after a few minutes anyway.
It is a sad decision as I have really wanted to love my Moment. I love the concept and I really don’t know what I will replace it with. Probably just a Transmitter 1, so I can continue to use my speakers wirelessly, and a non-B&O player of some kind. We are a normal family with small kids and average salaries, and for us the Moment/BL18/19-package represented a significant investment and was a big decision. I have wanted to save for a Horizon and a Beosound 1 as well, but after these last months I don’t think I can convince my wife (or myself) that it is safe to wager our money on a B&O product again. Both Ina at beocare, my dealer and Lyle have been very nice and, I believe, sincere in your wish to help. But sadly that doesn’t change the fact the Beosound Moment just doesn’t work as it should, and never really has.
kind regards,
Well, I'll post it here if I get a time estimate. But my guess is they won't be willing to commit to a time table, which might be wise I suppose.
-h.
Feeling down, and wanted to share.
I fully support you Henrik
Location: Brittany - France
My B&O Icons:
Dear Henrik,I deeply feel with you and agree with your decision. If the norwegian law provides this way, you should go for it.Taking in the faulty device for 11 weeks without a substitute device for listening music is exactly the behaviour I criticize lately. Maybe some of us should print out some handouts describing the “B&O customer support“ and the recent software issues for the upcoming IFA 2017. 😭Cheers Beroli
I guys, i'm always late to the party but since I'm new to B&O, I placed an order that needs 3 months to be delivered which included a beosound moment...
Now please tell me that the issues described here are because of faulty units....
Should I expect troubles when I get my moment ?
Engineering since ever...
In the setup I have with my Moment, I have no problems.Moment is connected by wire to my network.Moment is using the BL3 speakers connected to the Beovision 11.I use Synology NAS for my ripped CDs, and use Synologys built in DLNA server.CheersI guys, i'm always late to the party but since I'm new to B&O, I placed an order that needs 3 months to be delivered which included a beosound moment... Now please tell me that the issues described here are because of faulty units.... Should I expect troubles when I get my moment ?
Location: Sweden
My B&O Icons:
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