Dear mbolo01, dear fellows

I experienced the same issues you have described in your post. Months ago I spoke with Lyle about a expert mode and it‘s possible integration into the settings. I really don’t like the result of the recent expert mode. If you activate the expert mode, you will have to create a special folder with tiles for every artist on your DLNA collection. This procedure demands a massive effort and invest of time from the customer, if he owns a large collection. Instead of filling up the missing artists tiles from such folder after a normal harvest -  you will have to create artist-tiles for every artist. If you decide to invest these huge efforts (search every artist, download/create/convert a artist-tile), B&O won’t give you the necessary specifications about the dimensions, the maximum file-size and supported file formats of the future artist tile. The expert mode was suposed to stop the never ending harvesting process and should make it easier to add missing artist tiles. This kind of “expert mode“ made it worse. You need to decide to have some missing artist tiles without the expert mode or you activate the expert-mode and you will have no artist-tiles at all. The harvesting isssue still remains and you won‘t have a stable collection. My collection, playlists are vanishing even if the “expert mode“ is activated. 

The second thing is, this “expert mode“ demands a shared photos-folder. If you use a music-only DLNA solution as minimserver you will have no shared photos-folder. The expert mode will not work at all. A full DLNA-server-solution (Music, Photos, Videos) is mandatory. 

Since months there are no responses to my beta-reports/mails from B&O anymore. I asked several times for a reason, why they stopped to response to reports (even if the reports including results of explicit given tasks) - no answer from Lyle about this topic. 

Because of this recent attitude, I decided to stop testing and reporting. I invested a lot of unpaid time in the last years to support B&O to improve the BS-Moment. Now I am tired and not willing anymore. The given results and the recent treatment are not balancing my efforts. Buying the BS-Moment and believing it will leave the beta-status in a reasonable timeframe was a huge miscalculation and regret on my side. Some of you will say, this is just a matter of my pride. Maybe - but I am forced to use the Moment as Deezer only device - since the device is crippled with the latest Betas. I would gladly leave the beta group and downgrade to a stable working 2.x version - but even to this demand I get no responses from B&O.

Years ago some of you wrote, “I will buy the Moment instantly after the bugs will be fixed “- It seems B&O will never catch up to their promises and advertised specifications, when it comes to DLNA on the BS-Moment. In the light of recent additional bugs regarding speaker-issues and BeoMusic-App, I can not recommend to buy this device anymore. 

I hope that Mr. andersons efforts to connect with his Beta-group regarding the Bang & Olufsen App will be fruitious. I really like, that he is willing to take a step back and start from scratch again, if the previous way seems to be a dead end.

Sincerely yours

Beroli

Dear Beroli,

Thanks for this comment, and your effort to write your experience with the Moment.

A couple of months ago, a B&O employe visited my house on behalf of Struer to check my Moment and how it reacts within my home network. He spend some hours checking everything, WiFi signal, DLNA, etc.. And leaves my house with the promise that this would give technicians in the factory a serious help.

Never heard any reply or even a thank you from Struer. And there has been no bettering in the daily use of this player.

So 2 months ago, I decided that i am done with the Moment and locked the player in the basement. It is now ready to been sold for a reasonable price.

Never again will I spend my hard earned money again on a network player from this brand and I will think twice before I step in another buy from them. They just cant keep up with the big boys.

Chris

Chris wrote:

...

So 2 months ago, I decided that i am done with the Moment and locked the player in the basement. It is now ready to been sold for a reasonable price.

Never again will I spend my hard earned money again on a network player from this brand and I will think twice before I step in another buy from them. They just cant keep up with the big boys.

Chris

Dear Chris,

thank you for your kind words and for posting your sad experiences too. I totally agree to sell the device. The sad thing is I am still on the latest buggy Beta. Therefore the BS- Moment is not sellable at all. Second reason to keep the Moment yet - I just extended my Deezer subscription for the BS-Moment until next year -for using Deezer, the Device is decent enough.

I truly remember your first posts in Hiorts “One month with the moment“ in march 2015. Since then you and hiort were a very helpfull source of wisdom. I joined the BS-Moment-owner-club some days later and wrote some glowing reports, manuals and bad experiences in the following years.

Now we are 2 “veterans“ fooled by false advertisings and promises from B&O. Still, isn‘t it sad, that it is somehow comforting to know, that I am not alone with my experiences. Nowadays, that is the way - how the luxury brand is handled. What angries me the most is the fact, that this kind of B&O-support harms their own dealership deeply.

Beroli

Norwin wrote:

Would be nice for us beta testers to get a function to downgrade to any of the former versions. That way we can enjoy our expensive equipment when software is not functioning as supposed and we gave our testing input to B&O.

Regards,

Norwin

Beosound Moment, Beolab 18, 19, 12-1, Beoplay H7, A1

Hiort wrote:

I where under the impression that the Expert Mood where giving you the option to add your own cover art. Not that you have to do it.

...

Hi Hiort,

if you activate the “expert mode“ the whole already processed database including all artist-tiles from your own DLNA will be “cleared/erased“. The harvesting process starts new and in the end you will have the artist-tiles from deezer only. Not one artist-tile from your own DLNA-collection! If you want to have for your DLNA-collection artist-tiles too, you will have to create said shared folder and place immages from the artists in it by yourself. A lot of work, if your DLNA-collection exceeds more than 2000 artists. Btw. The harvesting/ processing of the content seems never to cease. After a while your content is vanishing because of the never ending processes.

I expected a expert mode that allows to add the missing artist-tiles only and to keep all the already processed and shown artist-tiles. The recent expert mode forces you to choose between “some missing images“ (if deactivated) or no images (if activated). That is not a expert mode - it a “work-therapie“ for someone who has enough time on their hand.

... in my opinion...

Beroli

Beroli wrote:

I expected a expert mode that allows to add the missing artist-tiles only and to keep all the already processed and shown artist-tiles. The recent expert mode forces you to choose between “some missing images“ (if deactivated) or no images (if activated). That is not a expert mode - it a “work-therapie“ for someone who has enough time on their hand.

... in my opinion...

Beroli

I just bought a new Beosound Moment for my Beolab 5 urrgh.

Does anyone know whether Deezer Elite support will ever be in the pipeline?

This might negate the need for a DLNA server.

Hiort wrote:

That was my expectation as well.

I think your expectations are correct. Yesterday evening I did a fresh start by selecting the Expert Mode and Rebuilding the library. While it is still in progress due to the large size of my library, I can see the only Artist Image i have loaded in my DLNA Photo, but I'm also seeing other artists images flinked to artists that I have in my own library. I'll update later as for now there are more artists without an image than with.

I own a BeoSound 5 with BeoMaster 5 and circa 300 albums in the BM5.

I'd like to buy a moment and use the BM5 as NAS.

Apparently, the harvesting processing trouble appears for large music collection (i believe, can you confirm?)

Do you think the harvesting problem woud be still there with my little albums collection?

And i will use Deezer for other artists...