Weebyx wrote:

... a simple status update would be nice.. It was B&O that got us engaged in the Beta testing, and just ending communication from one day to the other without notice and explanation, that is a bit weird I guess.

We all would understand if they said, "we are very busy with all your input, and we will focus on fixing that for now, we will get back to you with a status within the next month or so"..

/Jacob

Hello

I follow this interesting thread for a long time. It’s very exciting to see how Lyle’s team has improved the software.

So because it’s my first post on this forum, let me quickly introduce my B&O setup: A Beosound Moment with 2 Beolabs 18 and a Beolab 19 which are wirelessly connected.

And now, it’s time to share about the problem I encounter. Since yesterday, my beolabs are disconnecting alternatively (lights are switching from green to red). So I decided to factory reset my Moment (it helps the first time I encountered this problem many time ago). But now my speakers aren’t correctly detected by my Moment. Instead of detecting my beolab speaker, it detects 3 speakers called “other”. And when I click on “Locate” no sound came out from any speaker. So far, I tried to reset the Moment pad, the Moment Soundheart, each speaker, but I still have the same problem. The speakers are still wrongly detected and I get no sound from them.

Do you have any idea about how to solve the issue, that looks like a software issue ?

PS : Of course the software is up to date with the latest public release.

Thank you.

Sully wrote:

Hello

 

I follow this interesting thread for a long time. It’s very exciting to see how Lyle’s team has improved the software.

So because it’s my first post on this forum, let me quickly introduce my B&O setup: A Beosound Moment with 2 Beolabs 18 and a Beolab 19 which are wirelessly connected.

And now, it’s time to share about the problem I encounter. Since yesterday, my beolabs are disconnecting alternatively (lights are switching from green to red). So I decided to factory reset my Moment (it helps the first time I encountered this problem many time ago). But now my speakers aren’t correctly detected by my Moment. Instead of detecting my beolab speaker, it detects 3 speakers called “other”. And when I click on “Locate” no sound came out from any speaker. So far, I tried to reset the Moment pad, the Moment Soundheart, each speaker, but I still have the same problem. The speakers are still wrongly detected and I get no sound from them.

 

Do you have any idea about how to solve the issue, that looks like a software issue ?

 

PS : Of course the software is up to date with the latest public release.

 

 

Thank you.

It is a shame you did not read the thread a few pages back, and also the thread about missing sound from BL19. There seems to be an issue with the 2.1 SW and wireless speakers, especially when doing factory reset.

As far as I know, there is nothing you can do about it, other than contacting your dealer, and get in touch with B&O. If possible, I would try to connect them with cables to see if that solves the problem until a new SW is released.

/Jacob

Sorry Weebyx about missing this thread… Concerning my dealer, I spoke with him today and the only solution he provides to me is to unplug my Moment and all my speakers from power supply for at least one hour and it didn’t solve the problem.

Sully wrote:

Sorry Weebyx about missing this thread… Concerning my dealer, I spoke with him today and the only solution he provides to me is to unplug my Moment and all my speakers from power supply for at least one hour and it didn’t solve the problem.

Nope. As far as I know, the only thing to do is downgrade to 2.0, but this is not something that is easy to do. B&O is aware of the problem, but for now I would advise to borrow powerlink cables from your dealer and see if that is a solution until the bug has been fixed.

/Jacob

Beroli wrote:

I am just afraid, that I will stuck with a beta–software, while someone at B&O decides to pull the plug. Now, I know, that I am not alone with my opinion, and I need to decide, if I like to participate further.

Following this thread for more then a month now without participating. I actually think, there will be no more further big development on the Moment's software.

We helped the B&O team a lot to get the Moment on the right track, a thing B&O would have never succeeded without the help of a beta team. The many different network systems in customers home's, the use of DLNA etc. Was there biggest problem, and I do not expect further big software updates in the nearby future.

Am I now satisfied with the Moment , yes and no. Yes because I have finally a long expected network player from B&O that integrates with my system. No, because I expected more for my hard earned money. I expected a system that worked excellent from the beginning and not needed input from customers to make it work. I payed for a network player that should work as supposed from the very first beginning and not needed years of development to make it work, as I'm used to get with all systems from this brand in the years that have been past. And I will be very carefull in the future before buying any new network systems from this brand.

Chris wrote:

Beroli wrote:

I am just afraid, that I will stuck with a beta–software, while someone at B&O decides to pull the plug. Now, I know, that I am not alone with my opinion, and I need to decide, if I like to participate further.

Following this thread for more then a month now without participating. I actually think, there will be no more further big development on the Moment's software.

We helped the B&O team a lot to get the Moment on the right track, a thing B&O would have never succeeded without the help of a beta team. The many different network systems in customers home's, the use of DLNA etc. Was there biggest problem, and I do not expect further big software updates in the nearby future.

Am I now satisfied with the Moment , yes and no. Yes because I have finally a long expected network player from B&O that integrates with my system. No, because I expected more for my hard earned money. I expected a system that worked excellent from the beginning and not needed input from customers to make it work. I payed for a network player that should work as supposed from the very first beginning and not needed years of development to make it work, as I'm used to get with all systems from this brand in the years that have been past. And I will be very carefull in the future before buying any new network systems from this brand.

I really hope you are not correct in this, but I also fear that you are correct :)

The Moment for me now is "ok", it is not the perfect system I hoped it would be, and the latest issues with the speaker troubles has stopped me from buying a new set of Beolab 18's and a 19. I was so close on pulling the trigger, but it will not happen for now, I will wait and see how the bug fixes goes :)

The only big issue I have now, is that my Moment 95% of the times, does not recognize changes made in the Deezer app or on the website. I need to do a re-scan or add the stuff from within the Moment search page. This is annoying, but not nearly as severe as the people now stuck with an expensive sound system, that does not work with the expensive speakers from the same brand.

So, for now I will keep my money in the pocket and see what happens over the next months. I know summer is here, so the next month at least I don't expect anything from B&O.

/Jacob

Hi everyone!

Could someone suggest me a NAS that can sync Itunes music which will be also compatible with the Moment through DLNA.

I will appreciate your suggestions and opinions.

Cheers!