I just received several items I ordered shipped from the UK to the US, no problem. Gavin is in the middle of moving house, so that probably isn't helping. Everyone is struggling with staffing and operations right now with COVID. I would not hesitate to order from him, just add some patience.

-Gregg

OlivierC wrote:

Do any of you know what it is happening? 😮

Is this actually a serious question?

moxxey wrote:

Some people are genuinely shocking me recently. They must live in a parallel universe to us.

Exactly what I have been thinking for the last two months or so. We closed the shop from regular customer visits mid-March (not government mandated, just our own idea to help staying alive) and it took weeks before most people had any idea why this might be.

Not to mention freight capacity and speed. The big courier companies may have their own freight planes, but most of regular air freight is transported in passenger air liners. What do you know, there aren't any flying. We've had several factory orders coming from USA, stating from March. They were shipped via USPS and then the tracking just stopped and stood still at various cities for weeks and weeks. Apparently huge quantities of air freight from the US to Europe has been diverted to container ships, and I can imagine there are humongous warehouses full of shipments waiting for some means of transportation.

Also, China was practically closed for a month or more. Even semi-junk mail from Chinese companies stopped. We asked some of our Chinese suppliers when we might be able to make orders that actually ship. The answers were vague, as if they were not allowed to say how things actually worked.

Many suppliers will run out of goods to supply over the coming months, depending on where the products or parts needed to manufacture them come from.

I opened this thread not as a complaint.

I am sorry to read that also your business is being hit so hard from this pandemic, I wish you to quickly recover from the losses and grow even bigger once all this will be finished.

Olivier

OlivierC wrote:

I opened this thread not as a complaint.

And my reply was certainly not aimed at you - just a general observation, that might help people understand why things don’t currently always happen the way one would expect. I certainly wasn’t aware earlier just how big percentage of air freight used to travel on passenger airliners.