Spent 15.000€ - and so far its a huge disapointment...

58 replies
D(
Offline
dasun (archived2)
Bronze
Posted May 11, 2015 at 19:00 GMT
#2041487

It took me about 3 hours to setup and assemble (!) the Beolab 20, Transmitter, Beolab 17 and the Beosystem 4 and it does not even work. I don't even understand why each piece comes in several pieces and needs to be assembled - it felt like Ikea, only in a completely different price category. The worst part is the IR-Eye, which needs to have its cables wired.

When you connect the IR-Eye with the Beosystem 4, you see: nothing. On both devices there is not a single LED to let you know if it's on or off. I called up the dealer ("don't know"), re-wired the cables, but still nothing happens. Seems like somethings broken.

I was initially thinking of spending another 15.000€ on B&O (Beovision etc.), but if this is there quality management, then I will have to return all of this and buy into a reputable brand again.

But before I lose all hope: does somebody here use the IR-Eye with the Beosystem 4 and can explain to me the required wiring?

Thanks

S(
Offline
Simonbeo (archived2)
Bronze
Posted May 11, 2015 at 19:49 GMT
#2041488

B&O dealers install the products for you. Removes the frustration.

D(
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dasun (archived2)
Bronze
Posted May 11, 2015 at 19:54 GMT
#2041489

Weil apparently: they don't

DA
Offline
Davefarr
Bronze
Posted May 11, 2015 at 19:54 GMT
#2041490

You started a recent post about moving house and visiting your B&O dealer etc.  You've spent a lot of money but why are you installing it (or trying to) yourself?

The dealer should be setting it all up for you.

Surely you have the user and set-up guides for each piece of equipment?  They come with the new equipment you have bought - assuming you've bought it all new from a dealer?

Do you mean a Beosound 4?  If so, there is a standby light under the display.

I feel you are venting but it seems to me that you've brought this on yourself by not researching something before you bought it, not getting your dealer to set it up for you and not seeking advice rather than criticising a brand we all love here on Beoworld.

All of the products you list are exceptional in design, quality and the ability to integrate and use - if you set it up properly according to the set up guides which are all available online or from your dealer.

I wish you luck.

Dave.

 

 

 

DA
Offline
Davefarr
Bronze
Posted May 11, 2015 at 19:56 GMT
#2041491

dasun wrote:

Weil apparently: they don't

Which dealer did you buy it from?  If they won't set it up - as they should, contact B&O directly and make a complaint against them.  It is their role to provide technical support for their products, including installation.

Dave.

 

S(
Offline
Simonbeo (archived2)
Bronze
Posted May 11, 2015 at 20:13 GMT
#2041492

Earlier post by dasun ;  "So, I finally did it...while negotiating with my B&O dealer, I saw an ebay auction from a different dealer, who was offering brand new Beolab 20s (customer return) for 6.500€ - now they're mine :) I will pick them up sometime next week, so I'm pretty curious, how they are going to perform. I will add Beolab 17s as rears and a Beolab 19 in the near future."

false economy ?


DA
Offline
Davefarr
Bronze
Posted May 11, 2015 at 20:47 GMT
#2041493

But still presumably a B&O dealer who should give a full service no matter where they sell them.

False economy?  Looks like it.

Dave.

S(
Offline
StUrrock (archived2)
Bronze
Posted May 11, 2015 at 21:07 GMT
#2041494
Dave Farr wrote:

Which dealer did you buy it from? If they won't set it up - as they should, contact B&O directly and make a complaint against them. It is their role to provide technical support for their products, including installation.

Surely installation has to be paid for?

Leosgonewild
Offline
Leosgonewild
Bronze
Posted May 11, 2015 at 21:22 GMT
#2041495
I was under the impression that installation is included with the prices?
S(
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Simonbeo (archived2)
Bronze
Posted May 11, 2015 at 21:39 GMT
#2041496

A basic installation is included. 

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