Soundsmith, contact problems

17 replies
mexking
Offline
mexking
Bronze
Posted January 30, 2011 at 12:48 GMT
#1925491

December 20 I ordered a MMC4 by Soundsmith, January 15 I send them a mail asking if there was any problems with delivery or payment, I paid by Paypal upon order on December 20, no answer, on January 23 I wrote them again asking the same, no answer.

My limit for making a claim at Paypal is 45 days, that will be February 3, but as Soundsmith has a good name here on the forum and I do want to get my MMC4 and not my money back, I'm asking here what to do ???

Anyone from Soundsmith on this Forum ???

Location: Mexico city

Retired
Printing machine technician
Restored various 1960-70 items
Rock and Roll music
Collecting Vinyl
Restored Jukebox Wurlitzer 1050
TO
Offline
tournedos
Bronze
Posted January 30, 2011 at 13:39 GMT
#1925492

Have you read their delivery instructions? They explicitly say there won't be any communication if things go as expected (for them, that is). The first thing you'll usually hear is when the cartridge arrives. Given that you ordered before the holiday season, I wouldn't be alarmed.

mexking
Offline
mexking
Bronze
Posted January 30, 2011 at 13:50 GMT
#1925493

I read and also read 3 weeks delivery time, now its  some 6 weeks since order, in todays world of easy communication I think Soundsmith missed something important.

Location: Mexico city

Retired
Printing machine technician
Restored various 1960-70 items
Rock and Roll music
Collecting Vinyl
Restored Jukebox Wurlitzer 1050
D(
Offline
Doctor (archived)
Bronze
Posted January 30, 2011 at 13:56 GMT
#1925494

I would expect a reply. A reply to an email costs nothing. Obviously it has been the holiday season but I would try another message requesting a reply.

TO
Offline
tournedos
Bronze
Posted January 30, 2011 at 14:22 GMT
#1925495

Well, yes, 6 weeks is getting excessive. I'd try yet another mail or even pick up the phone / send a fax - emails can get lost, grabbed by spam filters, and whatnot...

(Really - if you're using Gmail for example, which has pretty trigger happy filters, take a look in the "junk mail" folder to make sure you didn't have a reply already.)

mexking
Offline
mexking
Bronze
Posted January 30, 2011 at 14:30 GMT
#1925496

I'm using yahoo for things like this, my Gmail is mainly for the forum, and yes I check my spam and junk mail, but I will try one more time in the hope that Soundsmith get modernized 😁

Location: Mexico city

Retired
Printing machine technician
Restored various 1960-70 items
Rock and Roll music
Collecting Vinyl
Restored Jukebox Wurlitzer 1050
ME
Offline
mediabobny
BronzeFounder
Posted January 30, 2011 at 15:03 GMT
#1925497

If you call their toll-free number (800.942.8009) you'll hear a recorded message that, due to the inclement weather here in New York (we've had one snowstorm right after another), there is a delay of 10-15 working days in the delivery of SMMC cartridges.

mexking
Offline
mexking
Bronze
Posted January 30, 2011 at 15:39 GMT
#1925498

I cant call a US toll free Nr. from Mexico, and if I call directly from my home phone, it will cost me another 10 US to put upon their sales price.

Dont throw good money after bad ones.

Location: Mexico city

Retired
Printing machine technician
Restored various 1960-70 items
Rock and Roll music
Collecting Vinyl
Restored Jukebox Wurlitzer 1050
vikinguk
Offline
vikinguk
Bronze
Posted January 30, 2011 at 18:37 GMT
#1925499

mediabobny wrote:

If you call their toll-free number (800.942.8009) you'll hear a recorded message that, due to the inclement weather here in New York (we've had one snowstorm right after another), there is a delay of 10-15 working days in the delivery of SMMC cartridges.

Hi Søren,

Sounds like you've got to add three working weeks to the normal 3 weeks for your delivery. Then whatever the normal mailing time would be from the US to Mexico. Hope the normal post time is not as long as your Beoworld prize took from the UK! 🙁

Graham

mexking
Offline
mexking
Bronze
Posted January 30, 2011 at 20:58 GMT
#1925500

Thats OK with me, but why dont they tell me, if I treat my costumers like this, I could close my business and retire.

However, I'm going to wait and see what happens as I need 2 more MMCs.

Location: Mexico city

Retired
Printing machine technician
Restored various 1960-70 items
Rock and Roll music
Collecting Vinyl
Restored Jukebox Wurlitzer 1050
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