Sorry if you disagree with our policy!!!!Beo(who)care(s)!!!

20 replies
drdimitris
Offline
drdimitris
GoldFounder
Posted December 10, 2009 at 11:19 GMT
#1894730

Let's say you are a client of B&O and ask about the long lasting service by the company. You buy a Beomedia1 for around 2000 Euros and some months later BeoMaster comes in replace. And you ask the Company ....will their be any updates for Beomedia1? And let's say you send them a polite email to ask which goes like this:

Dear sirs,
I am a customer from Greece and amongst other products i own a Beomedia 1. Not long after my purchase you launched the new product Beomaster5. My question is. Why do you leave Beomedia1 out of your updates? Why can't we have let's say ALBUM COVERS on Beomedia1????
You sell on high prices and there is no reason to discontinue the software updates on a product. There are numerous people that bought it and supported you. Why do you leave them out of the new features. I believe that is NOT AT ALL a B&O after sales attitude towards its loyal customers.
Waiting for your soonest reply,

HERE IS THEIR REPLY

 

 

Dear Mr. Dimitris.

We are pleased to see that you are owner of Bang & Olufsen products.
We have to say that we are no longer making updates for BeoMedia 1, but we are sorry if you do not agree with our policy.

Kind regards,
Bang & Olufsen a/s

Simone Bjerregaard

 

SO KIND AND TOUCHING FROM THEM...

I am shocked.....

X(
Offline
XavierItzmann (archived)
Bronze
Posted December 10, 2009 at 12:06 GMT
#1894731

It is commonly accepted that manufacturers should endeavor to update software in order to maintain compatibility with other commonly available products, for a prudential length of time after the last item was sold.

For instance, if an update is required in order to interact with a more recent version of OS X, or Windows, or MasterLink.

But it is not commonly seen for manufacturers to update with additional features.  

drdimitris
Offline
drdimitris
GoldFounder
Posted December 10, 2009 at 12:13 GMT
#1894732

Additional features are coming to Beoplayer or Beoport for instance. Why not Beomedia 1? It shouldn't be soooo hard to do...

And that is not B&O at all, i insist

J(
Offline
JamesC (archived)
Bronze
Posted December 10, 2009 at 12:35 GMT
#1894733

Short and to the point.....and where do we find the policies ??

 

James

cooldude
Online
cooldude
Bronze
Posted December 10, 2009 at 12:48 GMT
#1894734

It seems that beomedia1 never had much support to start with. 

If you bought it only a couple of months ago at a dealer, I suggest you try to either return it for a refund or try to upgrade to a beomaster5. 

Most of these reply letters are standard issue at B&O and are just meant to make you contact your local dealer instead in order to find a solution for whatever problem you have. 
And yes... those replies are very aggravating .....No - thumbs down  Similar thing when asking them about MAC/beoport compatibility.

 

MR
Offline
mr_anders_son
BronzeFounder
Posted December 10, 2009 at 13:36 GMT
#1894735

Theres only one option: We all who have BM1 contact Beocare and ask for update that you can use albumcover

No big issue for them

MB
Offline
Mbee
Bronze
Posted December 10, 2009 at 14:21 GMT
#1894736

Nobody ever tried to install the beomaster 5 software on a Beomedia 1?? It's not a very heavy (I mean for computing power) software, and you already have the drivers for the graphic card and audio output... So it should be interresting to try that. Harder part : getting the software!

drdimitris
Offline
drdimitris
GoldFounder
Posted December 10, 2009 at 14:32 GMT
#1894737

mbee wrote:

Nobody ever tried to install the beomaster 5 software on a Beomedia 1?? It's not a very heavy (I mean for computing power) software, and you already have the drivers for the graphic card and audio output... So it should be interresting to try that. Harder part : getting the software!

 

Nice solution but impossible.

@ mr_anders_son

How shall we do it? Mass email??

 

D(
Offline
Douglas (archived)
Bronze
Posted December 10, 2009 at 17:07 GMT
#1894738

Hi, I was going to buy a used BM1 this week! I dont think Ill bother now after reading about this!

regards to all Douglas 

drdimitris
Offline
drdimitris
GoldFounder
Posted December 10, 2009 at 17:17 GMT
#1894739

Douglas wrote:

Hi, I was going to buy a used BM1 this week! I dont think Ill bother now after reading about this!

regards to all Douglas 

 

Wise choice if you ask me...!

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