Software Update Mess - BV10 in bits!

6 replies
MO
Offline
moxxey
BronzeFounder
Posted February 28, 2012 at 07:56 GMT
#1948219

You'll like this...

Dealer went to upgrade the software on the BV10-46 and found it couldn't be done without a replacement part (PCB?). The service engineer from B&O is round here at the moment with the BV10-46 in bits, simply so he can upgrade the software.

Apparentely there was a fault with the BV10-46 where it wasn't possible to make a connection to update the software, due to problem connecting the cable to the mainboard or something. Requires a new PCB, dismantling to install and a 2 hour engineer job.

B&O really do not make it easy for themselves :)

It's quite worrying and depressing seeing a new-ish BV10-46 dismantled, just to be able to update the software!

R(
Offline
Raeuber (archived)
Bronze
Posted February 28, 2012 at 08:30 GMT
#1948220

Hi moxxey,

I wouldn´t dismantle a new BV 10-46 only for upgrading the software if you don´t have any problems right now! I assume you have build 210 which works properly.

/Räuber

BE
Offline
BeoIce
BronzeFounder
Posted February 28, 2012 at 08:39 GMT
#1948221

It's too late Raeuber, the B&O technician already disassembled the tv.

Do you have to pay for the software upgrade only or for the upgrade plus the two hours engineer job ?

It's rediculous that a software update requires a technician and disassembling of the tv

 

Regards

Martin

R(
Offline
Raeuber (archived)
Bronze
Posted February 28, 2012 at 08:59 GMT
#1948222

My BV 10-40 was updated several times and I had never to pay for this. I have one of the first BV 10-40 since the end of 2009 and is was full of software issues!

/Räuber

MO
Offline
moxxey
BronzeFounder
Posted February 28, 2012 at 11:22 GMT
#1948223

BeoIce wrote:

It's too late Raeuber, the B&O technician already disassembled the tv.

Do you have to pay for the software upgrade only or for the upgrade plus the two hours engineer job ?

No, it was all dealer driven. There's a known issue with the BV10-46 that requires/d a mainboard upgrade, according to the dealer. The dealer arranged for the B&O engineer to fit a new mainboard....but to get to it, you have to virtually distmantle the BV10.

But, I know this engineer. He's been to my place a few times and, frankly, is superb. Know him well enough to leave him unattended whilst I went out for lunch.

Put the new mainboard in place, connected it all up again, updated the PUC list and it's good to go. Didn't even have to move the TV.

I'd have never wanted to do something like that. He had lots of circuit boards on the floor, screws galore etc. He really knows what he's doing though.

Oh and he doesn't get a B&O "staff" discount. Maybe I should write to B&O as the guy does a sterling job for B&O UK.

K(
Offline
KingOfSnake (archived)
Bronze
Posted February 28, 2012 at 14:29 GMT
#1948224

Cheers for this posting Chris, gives me a warning for the 10-46 I have just sold, I'll make sure the necessary work is performed for the new owner in good time, hope you are well mate.

or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.

View Prize Go For Gold