The screen and the Sound Center have their own distinct software. Did you check at both places? The Beotool app only checks for the Sound Center.

Hi. Sorry, I don’t understand. Where are these 2 places?  And what about the clear statement that the software CANNOT be applied to TV. Why not?

In the Settings menu , go to the first block at top and find About this TV (this changes obviously with the language). The software version is displayed and there is an option to check for updates. This is for the screen. Try to update form here.

For the Sound Center, go to the second block (audio) and go to the Service menu item. The software version will be displayed and there is also an option to check for updates. Also try to update from here.

I have disabled the automatic updates and I prefer checking manually periodically. For the Sound Center, I use the Beotool app. For the screen, I check in the About this TV menu.

Good luck,

Jean

Good luck,

Jean

Thanks, guys. Never knew about the two places for software updates. But they both show no updates available. So I still don’t understand why I am getting this pop up message

Thanks, guys. Never knew about the two places for software updates. But they both show no updates available. So I still don’t understand why I am getting this pop up message

The message may come from an installed third party app (ex: Plex) that fails to update itself.

Hi jvezina. That could very well be the issue. Any thoughts on how to identify which app. it is?  Is it likely to be an app. on TV, or, for example, on Sky?  And how do I get it to update?