Second hand BL5s older than promised

46 replies

I would like your opinion on this matter. I bought my BL5s from a company specializing in reselling second hand B&O. Since then I learned the hard way, that not everything is as I expected.

At first the the owner of the company told me that the BL5s were 2 years old and in mint condition ( as new ). That fact was later corrected to 2.5 years, but I accepted the deal anyway.
After taking delivery on the speakers I struggled alot with the setup. The bass was/is not at all as I would have expected. I must have read all posts on Beoworld, without finding a solution.
What I did find though, was that my speakers are not 2.5 years old but 3.5-4 years old. I talked to B&O support that could tell me this from the serials.
I wrote the company that sold me the speakers, but they didn't answer until I sent the letter by snail mail and having the mail man demand a signature at receipt.
Basically the company couldn't see the problem here. They say they gave me the invoice from when an B&O employee bought the speakers from B&O. That was in fact 2.5 years prior to me buying them. 
Before that, at least from what I understand, the speakers can have been used for demonstration purposes or tests or they may have been set aside due to cosmetic damages. The company apparently does not think this adds to the age of the speakers.
In my opinion this means the speakers are 3.5-4 years old and not 2.5 as agreed. What do you think? The owner of the company told me I couldn't possible have a day job, since I had the time to care for this? Well I do have a day job. I just don't like spending alot of money on something that isn't as agreed.
Of course the depreciation on the speakers must have a monetary value, but I am also afraid that I am missing something on software updates due to this 1-1.5 years. What do you think?

I can sympathise though I think the reseller will have sold these based on his understanding of when they were originally bought. In the time frame you mention, there have been no software updates of note - there was 3.00 released in 2008 but this was not designed as an upgrade but rather to go with a different design of PCB. The Beolab 5 is one of the finest speakers money can buy and apart from an early software upgrade that corrected some issues with connections, no significant changes have occurred since.

However you paid for a product that would appear to be not what was advertised and you could return them for a refund on that basis. I think the difference in price would be very little between what you have and what you expected though. Beolab 5s are sought after second hand so I am sure the seller would be happy to take them back as he will no doubt be able to sell them easily.

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beovision-11.png Beovision-11.png
Beotime.png Beotime.png
Beosound-Stage.png Beosound-Stage.png
Beosound-Moment.png Beosound-Moment.png
Beosound-5.png Beosound-5.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoplay-Portal.png Beoplay-Portal.png
Beoplay-Earset.png Beoplay-Earset.png
Beomaster.png Beomaster.png
Beolit.png Beolit.png
Beogram-400x.png Beogram-400x.png
Beocenter-2.png Beocenter-2.png

Taking them back at approx. 2.000$ less than I gave is actually the only thing the company offered.

Not reasonable - if you have been wrongly informed of the age, you have a case. Is this a British company and how long have you had them? You do have certain rights as a consumer but these vary from country to country. You would probably be responsible at least in part for transportation. Buyer's remorse is clearly another issue - companies cannot simply refund if you change your mind. From a performance point of view, I cannot see that a newer pair will be any different, so if you are happy with the sound, I would keep them.

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beovision-11.png Beovision-11.png
Beotime.png Beotime.png
Beosound-Stage.png Beosound-Stage.png
Beosound-Moment.png Beosound-Moment.png
Beosound-5.png Beosound-5.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoplay-Portal.png Beoplay-Portal.png
Beoplay-Earset.png Beoplay-Earset.png
Beomaster.png Beomaster.png
Beolit.png Beolit.png
Beogram-400x.png Beogram-400x.png
Beocenter-2.png Beocenter-2.png

It did take me five month from delivery until I discovered the problem with the age. I wrote the company immediately after that. They didn't respond as described in my first post. When they finally did, they asked me to confirm the age with B&O. I did that and forwarded the B&O statement to the company, but then once again they did not respond.

Now, since I am pretty tired with the situation I made a review of the company at an online review site, and within 2 days they rang me threatening with a lawsuite. ( I did mix up some numbers in the review, but of course I corrected that immediately )

It's now been little over a year since the delivery. The speakers are from Q1 or Q2 2007 and B&O confirmed that the speakers most likely have been used for demonstration or testing prior to the first sale to an employee.

kimchr wrote:

Taking them back at approx. 2.000$ less than I gave is actually the only thing the company offered.

For sure you have a case my friend. You have been deceipted. And since we are a B&O enthusiasts forum, i think it is fair to state us the name of the company in order to make us more careful in future purchases. 

I would imagine the threatened law suit was bluster - though I obviously did not see what you wrote!! If factually accurate, the review would be very unlikely to result in any form of legal redress. I think you are outside any timescale that would allow return now so personally I would live with it. Your 5s should run 2.61a software which is fine. There is a later version but this was introduced to take in account a new volume control IC and is not suitable for your speakers - there is no performance issue here.

I would suspect that you could sell these privately very easily.

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beovision-11.png Beovision-11.png
Beotime.png Beotime.png
Beosound-Stage.png Beosound-Stage.png
Beosound-Moment.png Beosound-Moment.png
Beosound-5.png Beosound-5.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoplay-Portal.png Beoplay-Portal.png
Beoplay-Earset.png Beoplay-Earset.png
Beomaster.png Beomaster.png
Beolit.png Beolit.png
Beogram-400x.png Beogram-400x.png
Beocenter-2.png Beocenter-2.png

Did you pay a fair price for them? Are there any material signs of aging and do you think they sound different from the way they should? Whilst I can understand your disappointment, I am not sure there is likely to be any significant difference between speakers of those age , given that they were not abused. I am not sure speakers wear out that easily. Without recourse to law, I doubt there is much you can do. If it were me I would mark it down to experience and enjoy the speakers.

@ Peter.  Very nicely said.  

would you have not bought them knowing they were 4 years old?  I also think you should just forget about it and just enjoy the speakers because however old they are still one of the best speakers for sale. 

or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.