I noticed a feature in the app this evening that I do not recall seeing before. Curious if it is something I have missed before or if it is something new. There is a setting that enables B and O to have access for 48 hours to one’s system to allow better support and answering of questions by B and O.
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Remote Support in app
11 replies
Looked at it a little closer.....says it allows B and O to read data from products and change settings on them.
Looked at it a little closer.....says it allows B and O to read data from products and change settings on them.
Go for it...what could go wrong?
They don't need the app for that :-)
B&O uploaded beta-firmware onto my BV14 to check some issues...
Karel.
My B&O Icons:
They don't need the app for that :-)
B&O uploaded beta-firmware onto my BV14 to check some issues...
Karel.
Ah, involuntary beta tester!
It is in fact a new trouble shooting service from B and O. It is designed to allow a customer to receive real time assistance with their products and network.
Ah, involuntary beta tester!
In this case voluntary :-)
Karel.
My B&O Icons:
Ah, involuntary beta tester!
In this case voluntary :-)
Karel.
Well, that’s good then. Given the way the world is going these days I was afraid it wasn’t your choice! I know I could sign up and download beta s/w for my Auralic but the current version does all I want and does it perfectly. A friend signed up for beta and got Spotify Connect before I did, it showed up on mine in a recent firmware update.
Ah, involuntary beta tester!
In this case voluntary :-)
Karel.
Well, that’s good then. Given the way the world is going these days I was afraid it wasn’t your choice! I know I could sign up and download beta s/w for my Auralic but the current version does all I want and does it perfectly. A friend signed up for beta and got Spotify Connect before I did, it showed up on mine in a recent firmware update.
While I trust B&O support persons and process would be helpful and honest, a practice giving control of your computer to an outsider is a very very bad idea. I wonder if you have to agree to make B&O harmless if something goes wrong? For me an advisor or chat screen is a safer idea.
The feature is not giving B and O control of your computer. It allows B and O access to the products associated with one's BeoCloud account. The support feature in the app specifically describes the limits of this access to the products.
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