Questions for the UK CEO?

44 replies

Dear BeoWorld Members,

Next Wednesday, May 27th - BeoWorld will be meeting with Lars Flyvholm, CEO of Bang & Olufsen UK at their HQ in Winnersh for an informal chat about B&O and what's happening in the market at present.

Lars is always happy to answer questions from BeoWorld Members about the brand, new products (within reason!) and issues affecting the UK market and has been a great interviewee in the past. We will of course type up our 'findings' and publish them onsite for all to read.

So - if you have any questions for him - please post them here! Please be aware he is not the world CEO so cannot give you definitive answers on the companies future direction, but he will surely have a good overview! From our personal experience of Mr Flyvholm, he's not scared of a challenging question - so fire away!

BeoWorld - Everything Bang & Olufsen

 

 

1.

The beosound 5s hard-drive is big but with lossless music (preference for most B&O users as quality important), lots of photos and progressively more videos being loaded onto it the 500Gb space will soon become insufficient - when will you release a 1Tb drive which make more sense?

2.

are there any plans to have a movie + music version of the Beosound 5 so that you have your DVDs and downloaded itune movies in one place with cover art?

🙂

Do they know if there is an above average number of Apple mac users among their customers and if yes, will this be more considered for future products then they did with BS5.

jk1002 wrote:

Do they know if there is an above average number of Apple mac users among their customers and if yes, will this be more considered for future products then they did with BS5.

Good question!

 

Here's my one and only question and it's really ideal for the UK boss:

One of the key reasons for buying in to the B&O brand is the support from your dealer. We pay a premium for our products and we expect only the best support. Product software has been a problem for B&O in the last couple of years, but B&O UK rely on their dealers to pay, at their cost, for an engineer to fix a software problem under warranty. As times are tough, UK dealers are becoming more reluctant to update or even fix small software-based problems.

Shouldn't a purchase of a high-end B&O TV include at least four free engineer warranty-based visits during the time of ownership and that be clearly defined in the warranty terms and conditions? At the moment, we have a warranty between user and B&O, through a third-party, which is the dealer. If the dealer can't afford or doesn't want to fix issues, who do we turn to for support? Isn't a software-based warranty useless, in this example?

here is my question....

since the prices are rising due to FOREX issues.....if these reverse will the prices drop...i can probably guess the answer btw..LOL

andy

Keep going! I don't fancy talking about the weather for an hour.. 😂

Lee

Are the recent and near future product releases already a result of the new (global) CEO or will his changes take affect at a lter point.

From my point of view it seems that the Masterlink is dieing.

No digital Input from a device (i.e. Apple TV, digital Sat Receiver, Tvix) is forwarded to the ML bus.

Also if a device does not support FBAS signal, no picture signal is send to the Masterlink Bus.  Anything with better quality, i.e. YPbPr, HDMI can only be used in the main room.

The biggest point in my eyes is the tremendous echo between the main room and a link room. This is simply inacceptable, so what is Bang  & Olufsen doing with the Masterlink.

 

 

why if you have a problem with a product do beocare give you a generic reply that almost seems like B&o is not bothered about its customers.

Also why it took a year to fix the software problems in the BV7 and now i have found another.

 

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