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quality of bs4
23 replies
I know, it really should be at least acceptable. It's difficult though. I don't want to be problematic to our dealer, and to the average joe, my protests may seem fickle and unreasonable.
We will not settle on a product we are not happy with however.
My thought on quality from a consumer AND dealer perspective: The product on the showroom floor should represent the minimum standard the customer can expect. If there is an immediate gap between what you have and what you expected/witnessed from the demonstration unit, the dealer should resolve it, not a service center, and certainly not you. If the problem happens during warranty, your dealer should arrange it to be resolved. Bang & Olufsen might not be denon, but the expectations should be high, anyway ;) Ray
At the prices charged, you would be a complete idiot to accept anything less!
Sorry if that seems a bit severe, but it's true. If you charge a premium price, you absolutely must deliver a premium product and premium service. Fact.
Lee
🙂
I was kindly offered the option to take the instore demo unit at a reduced price which would be practical, but that unit was different again.
Not sure if anyone has heard of this fault happening, but it did not respond every single time to remote commands. I had to press the button twice most of the time - as though the remote batteries were dead, and it would be pretty irritating to live with.
See how blooming picky i am?? 🙁 I'm either too fussy or unlucky...
My BC2 often does not respond to the first command of the Beo4. I often have to repress the command. It is really annoying as I have other 'cheap' equipment that this does not happen to!
I spoke with our dealer this morning and he has actually ordered us a new unit, so we'll try again!
Surely this one will be faultless!! Watch this space as i will report the good news on the forum in a month. 🙂
Great to hear David, i really hope you get the new unit soon, and that this one will work as it should and has no faults at all!
I had my for 2 years now and its perfect, but I have an annoying problem, the base aluminum part is getting dull and its not shinning anymore...........does anyone have this on your BS4? How do you get it to shine back without scratching or damaging it?
Thanks
D
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