Quality issue - with B&O...

68 replies
NO
Offline
Nonalphanumeric
Bronze
Posted July 29, 2007 at 08:03 GMT
#1812061

We have had our 2nd brand new Beosound 4 for a few weeks now (goodness knows where it's made these days, it isn't made in Denmark) - after the first one we received went poof on the second day of owning it. Now we have noticed an issue that is REALLY starting to irritate, even though it is such a small problem on paper.

 The glass door makes a slight (but audible enough) creaking/scraping noise as it motors its way up and down. I have tried taking the glass off, turning it around then clipping it on the other way, but no difference is experienced, so it can't be the clips or the glass door itself. Not sure if the sound is actually becoming louder, but it is at the point where it's infuriating everytime we use it. It's audible every single time *huff!*

It sounds so silly, but is this something that just needs to be accepted? Or should we be demanding that the operation of the unit should be as graceful and fluent as one would expect after coughing up $3,200. 

 Anyone had similar thought on the beosound 4? Or are we just unlucky! I know it may not be the most correct assumption, but i'm having thoughts that the chinese made B&O is not as good. [:'(] 

P(
Offline
pedrompinto (archived)
Bronze
Posted July 29, 2007 at 09:52 GMT
#1812062

I have a BS4 for a few years and it works just perfect, never had any problems with the glass not the annoying sound that you're facing with; something must surely be wrong with your unit.

Perhaps it'd be a good idea to contact your local dealer. 

M(
Offline
mobeyone (archived)
Bronze
Posted July 29, 2007 at 10:01 GMT
#1812063

I think that every brand will suffer from "one or two" lemons in thier range. 

Not good and yes I think having spent so much money I too would be feeling the same. 

A good frank and open chat with your dealer is needed. 

JO
Offline
joeyboygolf
BronzeFounder
Posted July 29, 2007 at 10:34 GMT
#1812064

I've just had one on sale stock and I was very impressed. Worked like a dream. In fact I would go so far as to say it changed my impression of the BS4 from so so to pretty damn good.

You should discuss this annoyance with your dealer who I am sure will not want you to fester over the situation.

J(
Offline
jandyt (archived)
Bronze
Posted July 29, 2007 at 11:32 GMT
#1812065

There's absolutely no need to put up with something that's not right, David.
It doesn't matter how insignificant it may seem, if you've paid for the best you expect it to be right. See your dealer and don't be afraid to make a nuisance of yourself.
Would you drive a Rolls Royce with squeaky windsreen wipers?

Andy T.

P(
Offline
philippe (archived)
Bronze
Posted July 29, 2007 at 12:32 GMT
#1812066

At least, your unit doesn't have the (unremovable) fingerprints/spots that some of the BS4 owners discovered on the alu bottom part.. Or you may well give a look on that too Erm

Anyhow, go to your dealer (and don't forget your baseball bat, "it's a tough world out there..." 😎) 

Philippe

S(
Offline
smito (archived)
Bronze
Posted July 29, 2007 at 12:33 GMT
#1812067
David, I would not shut up with such a problem. I think your dealer has got to understand that if you pay B&O-prices, you want the quality you ask for such a price and the  quality the brand-name stands for. Go to your dealer and ask him to solve that problem..
CA
Offline
Calvin
Bronze
Posted July 29, 2007 at 16:59 GMT
#1812068
I think there's a general fell that B&O may be doing what Mercedes did in the 90s, namely producing above average goods, but at a premium that was previously justified by a greater level of quality than exists nowadays. In the mean time though, the best way for B&O to change things is not to complain about it here, but go down to the dealer, get him to swap it, and hope that the subsequent losses at B&O start to influence policy.

I would also add that it's not a new phenomenon though. The BeoCenter 2200 is a great intro system, and it was in fact the first system I owned, but the quality on it is fairly dubious. As such it's a classic example of outsourcing gone wrong 80s style.
M(
Offline
mobeyone (archived)
Bronze
Posted July 29, 2007 at 17:14 GMT
#1812069

CA
Offline
Calvin
Bronze
Posted July 29, 2007 at 17:33 GMT
#1812070
I just realised the danger of my theory that B&O is like Mercedes. Merc went on to buy Chrysler and lose a mountain of money.  I just hope that B&O doesn't end up with some tie in with Mitsibushi or Haiundi, or some eastern company like samsung. Oh, wait a minute....
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