I.ve got a lot of help from members of this forum as B&O service in Montreal area is soooo poor!

I suppose that B&O is aware that Beoworld is an asset for most B&O enthusiast people!

olvisab wrote:

Hi

It is really easy to blame B&O but it is mostly the fault of the dealer.

I used to ask to several dealers when I need something.I have more chance to have the right answer.

Before complaining directly to this forum and blaming b&o, you 'd better wonder if your dealer is the good one.

I began my collection 4 years ago with a beomaster 5500...now I can't stop it.

beosound 9000 mk3 , beocenter 2 , beosystème 4500 , beolab 3 , beolab 7.4 , beolab 5000 , beolab 6000 , beovision 7.40 mk2 , beovision 5 , beovision av 9000

I'm also not having a good experience with B&O customer service, any advice will be appreciated.

I bought a Beovision Avant 55' and Beolab 18 in France and had it shipped to China by dealer. On unpacking I noticed damage to the pole of the motorized stand which did not occur during shipping but during production. I took a picture and send it to the dealer with a request how to proceed. By now we are already almost a month later. Yesterday I received a lengthy reply in which I could see the email exchange between customer service and the dealer in which they acknowledge the damage but shift responsibility between B&O and the dealer. Comes down to that they request me to send back the pole first after which they will send me a replacement. 

But what do they expect me to do with the TV in the meanwhile, (most likely will take over a month), I can't leave the TV where it is without the pole. Most likely will have to go to storage. I call that a lack of customer service for the amount of money you pay for the product. Seems like sending me a new pole is a minor request considering the total value of the set. 

I'm happy to add that a suitable solution has been found. Thank you B&O 

JC wrote:

I need to get hold of a module...

I've got one. Well, I've got three!  All the same part number. NOS / Boxed and Unused.

Any good to you?

Best take the one, that 9 Lee offers - if it is the right one.

They are no longer available from B&O.

MM