Poor customer service from B&O

17 replies
JO
Offline
jonniebravo1963
BronzeFounder
Posted March 26, 2013 at 16:13 GMT
#1992240

I have twice now, over the last three weeks written and email to B&O customer services. I am looking for some help with a BV8 DVB-T module. Sadly no reply has been received from them, even though they give a ref number for the open case.

Ver very poor I am afraid!!!!

 

   Jonnie

1(
Offline
11048437 (archived2)
Bronze
Posted March 26, 2013 at 16:25 GMT
#1992241

One of the reason I almost sold all my B&O 1 year age including: Beovision ,  4x Beolab 5, 6x Beolab 8000, and many more....

 

 

I still have some B&O( because of my wife ) but I will not buy any other B&O ...

Peter
Offline
Peter
Gold
Posted March 26, 2013 at 16:41 GMT
#1992242

Have you asked your dealer? That would be my first port of call.

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beovision-11.png Beovision-11.png
Beotime.png Beotime.png
Beosound-Stage.png Beosound-Stage.png
Beosound-Moment.png Beosound-Moment.png
Beosound-5.png Beosound-5.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoplay-Portal.png Beoplay-Portal.png
Beoplay-Earset.png Beoplay-Earset.png
Beomaster.png Beomaster.png
Beolit.png Beolit.png
Beogram-400x.png Beogram-400x.png
Beocenter-2.png Beocenter-2.png
Keith Saunders
Offline
Keith Saunders
BronzeFounder
Posted March 26, 2013 at 16:50 GMT
#1992243

JC wrote:
BV8 DVB-T module

Jonnie,

What are your questions regarding the Beovision 8 DVB-T and I will see if I can answer them for you..

Location: Hampshire, England

JO
Offline
jonniebravo1963
BronzeFounder
Posted March 26, 2013 at 17:08 GMT
#1992244

Hi Peter yes I have. I need to get hold of a module, it is no longer available. Was hoping they may point me towards one or have some stock left. Long shot but and answer would be nice.

 

Jonnie

JO
Offline
jonniebravo1963
BronzeFounder
Posted March 26, 2013 at 17:10 GMT
#1992245

Keith Saunders wrote:

JC wrote:
BV8 DVB-T module

Jonnie,

What are your questions regarding the Beovision 8 DVB-T and I will see if I can answer them for you..

Hi Keith, not really tech questions as you can see from my reply to Peter.

 Thanks for your offer anyway, much appreciated as always!!!

 

Jonnie

JO
Offline
jonniebravo1963
BronzeFounder
Posted March 26, 2013 at 17:18 GMT
#1992246

11048437 wrote:

One of the reason I almost sold all my B&O 1 year age including: Beovision ,  4x Beolab 5, 6x Beolab 8000, and many more....

 

 

I still have some B&O( because of my wife ) but I will not buy any other B&O ...

This is my point really.

There is absolutely no point having CS support if issues, queries and complaints are not followed trough and answered.

It really leaves a sour taste in the mouth and we are not the only ones who have been ignored.

 

 

Jonnie

 

Keith Saunders
Offline
Keith Saunders
BronzeFounder
Posted March 26, 2013 at 17:26 GMT
#1992247

JC wrote:

Hi Peter yes I have. I need to get hold of a module, it is no longer available. Was hoping they may point me towards one or have some stock left. Long shot but and answer would be nice.

These modules are still available, but are different depending on which version of Beovision 8 you are talking about as defined below:-

  • Beovision 8-26 (Type 9500) uses a DVB-T/System Module Type 4470
  • Beovision 8-32 (Type 9550 & 9551) uses a DVB-T/System Module Type 4470
  • Beovision 8-40 (Type 9560) uses a DVB HD T/C/S2 Type 4776

I hope this helps

Location: Hampshire, England

T(
Offline
Tonker (archived2)
Bronze
Posted March 26, 2013 at 17:52 GMT
#1992248
Maybe they could just forward questions straight to this forum, we could answer them, and in exchange for our polite prompt helpfulness B&O could contribute to the prize draw?

Sorry ill put the commons sense back in its box.
O(
Offline
olvisab (archived2)
Bronze
Posted March 26, 2013 at 18:09 GMT
#1992249

Hi

It is really easy to blame B&O but it is mostly the fault of the dealer.

I used to ask to several dealers when I need something.I have more chance to have the right answer.

Before complaining directly to this forum and blaming b&o, you 'd better wonder if your dealer is the good one.

 

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