Yes, mine had to be replaced after about 15 months.

I now have issues where if i have the avant and core (as audio master) and use multi room music cuts in and out on the avant and speakers directly connected. Appears a software fault on the Avant somewhere. Trying to get  a response from Denmark is near impossible.

I'm still waiting, a month later for a response in relation to the ongoing software problems I had with my Moment. I returned the moment after 18 months of issues for a refund. I posted a series of questions on:

This forum

B&O facebook page and sent it via messenger for good measure ( I can see it has been read)

BeoCare

I followed up asking if there was a reason to the lack of response and no response to that either.

I imagine I'm now on a list and perceived as difficult, when actually I've been terribly patient and loyal to brand. It really is a shame as the products are beautiful just ruined by constant software issues that render them unusable as a group of products. The number of products that have been returned in Sydney prior to the stores closing is astounding... all due to similar issues. I remain surprised the company is financially viable.

David

Hello!

failed twice

Best Regards Elmar