Jan 2021

Silver

Tabletop

What exactly is the problem you are having?

I'll put Willie Satanek's down on his behalf as he confirmed to me directly on Instagram and on the podcast recently:

Nov 2020

Silver

Tabletop

The volume wheel is not tight to the rest of the chassis. It rattles. It has play in it--more than one would reasonably find acceptable. You can push and pull the volume wheel gently in place and it moves around and rattles. If you shake the entire unit itself, it rattles.

This is something that has been discussed on Henrik's (BOTF) channel in two videos recently. It has also been the topic of discussion on BeoTalk (Mikipedia) across the last 2, maybe 4 episodes. Apparently, a number of Halo examples are affected so we thought it would be helpful to attempt to quantify that more clearly.

Again, if your Halo is affected, please submit a Hardware inquiry to B&O through the app and also respond to this thread with the information stated in the first post. It would be helpful, I hope.

Cheers!

I have a Bronze table top Halo built in Jan 2021 that rattles. I did not file a Hardware inquiry because a replacement unit would very likely have exactly the same issue.

I checked out a few Halo's at a local dealer and literally all the latest versions have exactly the same issue, only the older models feel differently, more solid.

We wonder if manufacturing tolerances were changed on purpose--for example, to extend the life of the product.

If that's the case, that would be fine. We just would like B&O to indicate that explicitly. Replacement under warranty is not the only acceptable outcome--good communication also suffices. :)

If enough affected users submit inquiries, it may prompt a response from B&O, which would be a wonderful outcome. So, IMHO, submitting an inquiry is worthwhile.

I have to say, I have two other products at home with a similar type of wheel, the Beosound 2 and Nest thermostate. Both products have a rock solid wheel with not the slightest movement and very nice haptic feedback. That was what I expected from the Halo as well, but when I unpacked it I was disappointed because I immediately noticed the wheel was loose. Meanwhile I have kind of accepted it, I still think it's a stunning beautiful product. Maybe the Halo is just more complicated because the top is open.

I agree more open communication would be nice, but no company would admit that their build quality is not on par nor publicly state that every single product over the last year or so can be replaced.