Parts obsolete for a 2012 Encore... already!!

38 replies
9_LEE
Offline
9_LEE
Bronze
Posted August 5, 2014 at 15:15 GMT
#2021961

I'm pretty shocked..

Just went to order a new complete power supply a BeoSound 5 Encore from 2012 as the previous owner lost it in a house move..  and I've been told by our engineer they are discontinued?!!!!! 

I repeat, you cannot get the complete power supply for a product which was being sold in B&O dealers last year - only the main PCB inside.  So, if you've lost your power supply or it gets damaged irreparably - you're on your own, you've got a lovely BeoSound 5 Encore that you can only use as a doorstop.

He's approached B&O and we're waiting for a reply - but as of now, they're obsolete... end of story.

This isn't right. Really... No - thumbs down

Lee

S(
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Severian (archived2)
Bronze
Posted August 5, 2014 at 16:25 GMT
#2021962

Well, I'm as much of a B&O fanboy as anyone, and defend them on a lot of issues, but on this one you are absolutely right! That's insane to orphan a recent product so quickly and completely. Not being able to get metal for something like Beovox/lab 3000/4500/5000 wall speakers, disappointing but understandable as it's been decades since they were built, but something sold last year?

I take it the PS is different for the BS5?

P(
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Puncher (archived2)
Bronze
Posted August 5, 2014 at 17:53 GMT
#2021963

I haven't seen one and so don't know, but - couls it be because it is a generic type power supply, available from elsewhere?

9_LEE
Offline
9_LEE
Bronze
Posted August 5, 2014 at 18:25 GMT
#2021964

It's a totally separate power supply for the Encore - the BS5 is powered by the BeoMaster 5 which has a standard Fig-8 plug connection...

The Encore has a black box, into which is fed one end of the power lead which supplies the Encore - which has a pretty unique looking connector on the other end.  We removed the cover to see where the Encore unit lead connects to the box - but i've not seen that before.

Some poor quality images attached...

 

9_LEE
Offline
9_LEE
Bronze
Posted August 5, 2014 at 18:27 GMT
#2021965

The other side. Note we've taken off the lead which goes to the Encore head unit to expose the connections..

A fig-8 power lead goes in the other end which goes to the mains.

9_LEE
Offline
9_LEE
Bronze
Posted August 5, 2014 at 18:29 GMT
#2021966

.... and finally a close up of the connections

P(
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Puncher (archived2)
Bronze
Posted August 5, 2014 at 18:43 GMT
#2021967

Nope! - that's pretty unique!!

I would demand a refund on the entire product if they couldn't supply a replacement power supply after such a short time! What length warranty are these things sold with?

TO
Offline
tournedos
Bronze
Posted August 5, 2014 at 19:30 GMT
#2021968

Completely unacceptable... No off the shelf solution for replacement, so at gunpoint I would just buy the spare PCB and house it in a generic enclosure. The real problem then is the connector at the main unit end, if it is something funny.

I consulted the service manual, and the 7V is a stand by supply. The 30V line comes on when commanded by the main unit.

S(
Offline
Secondlife (archived2)
Bronze
Posted August 5, 2014 at 20:31 GMT
#2021969
I have one (boxed) for sale if needed.
T(
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Tonker (archived2)
Bronze
Posted August 5, 2014 at 20:37 GMT
#2021970

I know the Encore wasn't a massive hit, but this doesn't fill you with a lot of confidence does it!

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